Ace Hardware

This place is OK. If you can’t make it to home Depot up balboa then this place is a second option.
Came here a few times, service is so so. Prices are pretty high. And the place is pretty dingy. Looks like it needs a serious face lift.
Overall, would i come here again– yes
But i would check my other options first.

I have to agree with Rändy P.‘s review that this is a great «Old School» hardware store. The employees are knowledgeable and very helpful. They carry a little bit of most everything you would expect at a hardware store.
Street parking, but that is usually not a problem because they are generally not very busy.

Very old school hardware store. Everybody is super friendly, and knowledgeable. This place has everything, and it seems like the prices haven’t changed in 20 years. The check out line is always very quick. This place is so much nicer the Lowe’s or Home Depot.

Every Ace Hardware I visit has excellent service. And this Ace is no different.
Upon walking in you’re immediately asked if ya need help. They’ll point you to an isle. Or they’ll listen to you describe what you’re looking for, and put the item directly in your hand.
The returns are super easy (I know because I tend to buy the wrong hardware). And the lines always move fast.
Last time I was looking for a duplicate key for my 97′ Saturn (yeahh it’s really nice). They didn’t have one. But they recommended a place down the street that does. That’s really all I can ask for. Thanks ACE!

Everyone in here is helpful & knowledgeable. It’s a great place to have near home! Some things cost a bit more. But, I’ll take good service over a few dollars saved being ignored elsewhere.

Solid place with helpful staff. Convenient location put limited parking which should be expected in PB.

I was helping someone move into a new house in the neighborhood and we needed a small amount of 2×4 and PVC pipe cut to specific lengths.
Parking could have been tough, but we found a spot one block beyond the store.
We couldn’t have asked for better customer service. We found a clerk, gave him our order, paid, and there he was with the pieces cut and ready to go.
Nothing beats a small neighborhood hardware store staffed by patient, friendly, helpful people.
Great experience!

The people working here are great, especially ‘Brandon’. He’s gone out of his way more than once. Thanks

Absolutely Ace is the place! They have such a great selection of random things that if you need it and you don’t know where to get it this is the place!
It’s a small store but well planned out so that it fits a lot of items! Don’t forget to go out back they even have a garden section up the stairs.
Plenty of staff available to help! Helpful and kind a perfect mix.

I always have a great experience at this location, which is conveniently located a few blocks from my house. I visited there today looking to purchase a humane mouse trap and wasn’t sure what to look for and one of the associates named AJ helped me make my selection and gave me advice on how to capture the rodent I have that has invaded my home. He was very understanding of my needs and spent time with me so I would make the correct purchase. He even told me to follow up and let him know if the product worked. I feel very appreciated and helped as a customer every time I go in and all of their employees are friendly and helpful, especially AJ.

Workers are very kind and helpful so much here although price is little bit higher than Home Depot. But it’s easy to find what you need, because this store is not huge like Home Depot.

This review is way overdue. Been coming here for years now (since 2003) and have always had a good experience. People working here are very enthusiastic. Additionally, they are very knowledgeable about the wide variety of products they carry. Case in point, I’ve been looking for a particular bushing to fix a lamp, which I did not find at Home Depot. Today, at ACE they immediately found the correct one and installed it. I was in and out in 5 min. I can understand negative reviews, though it’s never been my experience at this location.

horrible customer service specially from the management representative. Items are overpriced. I do NOT recommend.
There is a homedepot 2 miles away, i know the customer service is not so good but at least you have the better prices.

It is wonderful to have a local hardware store. They have every imaginable cleaning product which are hard to find in the generic giant stores and lots of things you can’t find in Home Depot or Lowes without an hour hunt. The staff is helpful. Sorry about their reviews… uncalled for.

Wow… I have never considered getting a Unilocal account till I had the awful misfortune of an employee in this store. CATHY, works the front desk, by FAR the RUDEST, MOST INCONSIDERATE old woman I have ever met. I had a long morning, was dragging from getting off work, so I had trouble parallel parking. Usually, its not a problem but I just couldn’t get it today. I checked and did notice there was enough space for the cars to get out, but I only needed a key made so I assumed it would be quick. AS SOON AS I WALK IN THE DOOR, this horrible woman proclaimed I was the worst parallel parker she has ever seen, how terribly rude I am, blocking cars in, etc. etc. (after I had asked where I could get keys copied) I was so appalled and horrified, I went straight to the back and asked to have 2 copies of my key made. I asked the nice gentleman in the back how much it was and he said $ 2.15 after tax. I went to the counter, said nothing to her, and gave her $ 5. I said keep the change and walked out. She ran after me, saying she needed to see what I got (which was pretty freaking obvious, I came in to have keys made???) and tried apologizing but I cut her off saying she was seriously the rudest person I have ever met and was shocked she is still in customer service. Hey Ace, do everyone a favor and fire this awful lady. I will never, never, ever return to this store even though it is 2 blocks from my house. I will drive 30 mins to another store just because of this horrible experience. Cathy. Worst service ever.

Been here twice in the past 2 days and couldn’t disagree with previous posters more. The staff has been extremely friendly and for the most part knowledgable. If you love in PB this place will have the knick knacks you’ll most likely be looking for, but don’t expect to come here and remodel your home.

Unless you literally can’t drive the 3 miles to Home Depot… Go here. But don’t expect to find much more than basics.

This place sucks. They bank on us that live in PB and feel too lazy to drive up the hill or across the bridge and overcharge with shitty customer service to pair.
My recent visit was after the recent heavy winds my screen blew out and I just needed them to put it back in. The response was $ 16 with a 17 day turnaround time! Keep in mind there was no damage to the frame or the screen. Even if every single screen in PB had to be fixed it shouldn’t take that long for something I ended doing myself in 10 minutes. Next I had a couple of blinds that needed to be replaced. They said there some upstairs. There were 3 of them behind the counter and not one follows me to help. I search and don’t see the right size and finally give up. As I walked out unsatisfied no one cared.
I only hope the owner or manager reads how poorly this location is doing in performance and cleans up shop.

Boycott forever. Too bad I’m not making a movie staring the most unhelpful and rude people imaginable, here’s the cast at Ace Hardware on Grand Ave near Ingraham St 92 109.
Don’t arrive at 5:59 pm — even if your car is full of bricks for return — the door will be locked, the manager will hang up on you when you call from 2 blocks away to let them know you are coming in.
Turning away a customer trying to —-return bricks — - could result in harm to the store window, no? HERE — TAKE THEM BACK! (Crash)
Minus 2 stars for the young men who sold me 28 one-​foot x one-​foot bricks (for 60% more than Home Depot) — to fill the 7-​foot by 7-​foot space in my yard (that’s 49 bricks, thank you).
May the sad people who treated me so poorly be damned to retail jobs forever.
UPDATE — The Headquarters of Ace Hardware has a strong negative rating from the Better Business Association (really, it does, Google it!).
Now I’m free to shop the big box hardware stores with no guilt!

These guys are real a-​holes. First, I walk in and there are three guys at the back counter doing nothing. Gee, wish I could get paid to do nothing. Well, they’re not exactly doing nothing, what they’re actually doing is standing around talking about me because I decided to combine walking my dog and going to the hardware store. This is my first and last trip to this store. I’ve been to the Ace in Point Loma several times and they actually welcome dogs in the Point Loma store, they even have doggy treats behind the counter. Not the PB Ace. Oh no. Instead, they compare me walking a freakin DOG to a customer they had who carried her CAT into the store. WTF? On what planet is that the same thing???
Just moved to the area, but looks like I’ll be hitting up Home Depot instead. Screw them. I don’t need that bulls***.