Abercrombie & Fitch

I must say, I shop here a LOT… It’s a bad addiction and I love they have rebranded a lot of their items. Today I had to go in for a return and I was dreading it because I didn’t have my receipt. I had the tags and I left the right receipt at home. THUY, I’m not sure if she was the manager but she rang me up and was an extremely fast and easy process. She got the on phone and spoke to customer service to locate my receipt and give me back the price I paid for. I can’t believe anyone has ever done that. I literally was blown away. Usually the people here at AF ARENT THAT friendly. It means so much that someone gave me that amazing customer service, just like Nordstrom value. Thank you THUY! I’ll be back def to see her!!!

(2 stars for the online component).
Came by today because of the sign outside (40−70% off), while scouting around, I realized: damn, this stuff is mad expensive. I can find these exact items (minus the logo) for way cheaper! (duh).
The one thing I DID want however, genuine leather sandals, were $ 48. No way. When I found the exact deal online, the «broseph» pondered my question deeply — like I was Yoda and he was my Padawan trying to understand what I just asked. After disappearing for 10 minutes, reappearing while scratching the chia pet living underneath his chin, he finally said — «sorry bro, we can’t — we’re separate from the online store.’ Um, ok that’s fine, I’ll just order online, no biggie — except for this one shirt. Yes. I’ll buy this. Let me stand in line …
While waiting in line however, all things went to hell in a hand basket. All of a sudden machines were down, cashiers misplaced login cards, and it seemed like amidst all the chaos — they disappeared. Vanished. No sh*t. What followed was confused patrons, a few girls stepping out of line, and myself, dropping my intended purchase item and leaving.
I am happy to report that I purchased those exact sandals I wanted (for 50% off, thank you very much), and 2 other shirts (both 50% off as well), ONLINE. ON MY BUTT. IN MY OWN HOME.
Moral of the story? If they have sales, skip the chaos in store, avoid the 21^st century gas chamber of cheap cologne, don’t worry about the clueless workers — just plop down on your butt and have it come to you in the mail.

Le magasin est très sombre, l’agencement n’est vraiment pas terrible. On né comprend pas ce qui est soldé de ce qui né l’est pas. Les vendeurs né viennent pas vous aider. La musique est bruyante. Pour couronner le tout, ce n’est vraiment pas bon marché.

Horrible service. I went into the store to buy clothes for my teenage son and was treated like a pariah, i imagine because I am a middle aged woman. I will never purchase clothes from here or any A&F again. American Eagle will have my business.

While I’m not in the age group anymore (far removed from the clique) A&F has some really awesome men’s pants for lounging at home, and some really nice thick flannels. They should really do something about the stench of their cheap cologne, but that’s not really why I’m here.
This A&F is hilarious. Once I was rang up by a girl, who was so absorbed in her own little head, that she gave me my receipt and walked away in a huff, leaving my clothes in the back counter. I had to ask the other girl in the register right next to me, if she could bag my stuff. The other girl was really nice about it, and even apologized.
The other time I was there, I was getting a pair of shorts and a pair of sweats. While I was talking to my husband, the guy at the register rang me up, bagged both garments, and gave me the usual pleasantries. While I was walking away and towards the door, I wondered if I got some discount of some sort, because I got charged less than I expected. When I looked at the receipt, I had only been charged for the sweats! Not the shorts. I walked back and told some other girl to charge me for the shorts. I can’t decide if the guy was just dim or tried to get me framed for shoplifting.
I know A&F people get hired for looks, but they could at least hire kids with less huffy attitude and more professionalism. My advice for people shopping here is look up coupon codes online. The A&F kids working there have no idea of anything, and you could get a discount and not know it!

In the 2000s, when I was a younger man, I tried to shop here… but everytime I walked within 10 feet of the entrance, the nauseating, choking, makes-​me-​wanna-​puke, artificial, cheap stripper cologne/​perfume smell that comes out of the doors makes me nearly pass out and hit the mall concrete floor.
Recently, for the sake of ths Unilocal review, I held my breath for a couple minutes so I could run in and scout things… I found $ 80 hoodies, $ 78 jeans, and $ 28 T-shirts…what a FUCing ripoff! Doesn’t this crap come from all the same Asian sweatshop?
And let’s not forget the «push up» bras designed for little girls… are Abercrombie’s fasion designers also pedofiles?
I won’t give it one star though… I’m in my mid 30s and probably too old now, and too poor to shop here and understand this place.

I’m not sure if it was the manager or just an employ but the girl would not leave me alone! It came off as very rude and she kept following me around the store like I was going to steal something (with my Louis V in hand!). Will not be returning here.

Their clothes are exactly my style. I love the staff and new clothes shipments they get every season.

You always know the exact moment you enter an A&F store because of the in-​your-​face that hits you when you least expect it. Honestly, it makes shopping almost unbearable, because half the time you’re just trying to find what you need so you can sprint for fresh air! Luckily, I was just visiting a friend that worked there, but I also had time to browse around while talking to him.
A&F’s the kind of store that caters to prepsters and wannabe hipsters, so not really the type of clothes that I’d wear on a daily basis. Definitely super huge with middle– and high-​schoolers, though, so maybe if you’re looking for something to buy for your little brother or sister.
Honestly, I’ve never really understood the A&F obsession. I feel like the clothes are definitely too overpriced for such generic designs, but at least the employees are helpful!

This place feels like a nightclub with sexy dim lights and loud raving music. Sometimes I find cute things on their website and go to the store to try it on, because the sizing is always, always off. (The prices in the store don’t always match the prices in the store.) They periodically have great sales with free shipping online, so keep an eye open if this is your kind of store.

Workers are always stuck up here…
Never an asian/​hispanic worker, never give me a smile.
Prices are always high, unless they have a 30−50% off sale.

Snobby workers and overpriced clothing. It blows me away at how successful this place is.
I only came here because my idiot friend whos a label whore wanted to come here.
Im proud to say that I never have and never will buy anything from this company.

I hate Abercrombie & Fitch. You can smell the poisonous perfume and feel the music pounding in your gut before you get to the store.
Yet Abercrombie is to middle schoolers now what Guess jeans was to me. Apparently, if you don’t own a T-​shirt advertising their store for free, you are an outcast. And I remember how badly i wanted a zippered-​ankled pair of Guess jeans.
Therefore, I bit the bullet and got my honor-​student daughter an Abercrombie hoodie she’s been coveting forever. $ 40 for a thin, cheaply made hoodie, soaked with that horrible cologne. Every pore in my body told me to run, run, run. But I bought it for her.
They gave it to me in a bag emblanzoned «Abercrombie Kids» with a picture of a hunk taking off his shirt. For a KIDS’ STORE. Really?
I only gave the store 2 stars because the staff was friendly.

I’ve become *that* grown-​up adult that I swore I’d never be. Remember when you were a kid and you’d look at grown ups and laugh and just make fun of ‘em? And I’m in my early 30s right now so wtf.
But when i walk into this store, I can’t help but mumble stuff like ‘snotty little jerk cashiers’ or ‘you think you’re SOOOO cool don’t ya’. Keep in mind, I’m mumbling this like an old granny grouch.
It’s like high school all over again when you come in here. Observe:
Valedictorian = greeter
Manager= male jock that thinks he’s too cool
Girl folding clothes= asian bookworm that’s cute but quiet
Principal= cashier that couldn’t give a rat’s a** about anything
Anyhow, the store does have really nice stuff. Pricey, yeah, but if you take the time to rummage thru their sale stuff, you can walk away quite happy.
I, personally, love the smell of the store. I’d buy a bottle of that smell any day.
I also find it really odd that the clothes on the mannequins are NOT FOR SALE. They actually have tags on them that say ‘not for sale’. If there’s no inventory of those particular clothes, why not take them down so customers don’t get tempted or bummed out?
So, in conclusion, service is atrocious but the actual inventory in the store is great.

In case you might buy something from this store, read the following responses from their «customer service» department:
1. University Town center La Jolla CA (My initial input to their customer service web site))
Extremely rude behavior, We purchased two tank tops for my daughter’s 19^th birthday on Sunday at 5:30PM and gave them to her at dinner that night. It turns out that she already had the same two colors so she took them back on Monday. She did not even try them on. «Steve» would not let her return one, saying it was not in sellable condition. It was in exactly the same condition we bought it the night before. He was so rude that my daughter left the store crying. Is this any way to run a business? Is this what you train as customer service? Is this the way to treat repeat customers? Do you promote employees like this to manager positions because of the example they set?
2. Thank you for taking the time to contact us at Abercrombie & Fitch. I apologize that the service you and your daughter received from us did not meet your expectations. We continually strive to provide quality customer service at all of our store locations. I will absolutely pass on your feedback regarding you and your daughters bad store experience to the district manager and the correct business departments. This will help ensure that you and others receive better service in the future. In order to forward this information to the correct people, please respond to this email with the following information:
* Transaction number
* Item number (s)
Thank you again for bringing this matter to our attention and I do hope that this experience with us does not shadow your perception of our company.
Danielle
Customer Service
Abercrombie & Fitch
((Empty words with no help whatsoever))
3.Danielle:
Thanks for the response, we were definitively not satisfied with the service we received in the store and would still like to return the one shirt. Can we get approval to return the shirt?
The transaction number was #589 753 and the item number was #138 028 740.
I would also love to hear «Steve» give an apology to my daughter so that he learns a lesson about customer service. He certainly needs additional training.
If you have any questions, please call.
4.Unfortunately, all items purchased from a store must be returned at the store. And all store returns are up to the store manager.
Our managers are trained to know what they can take back and what they cannot. If our manager has decided that they can’t return or exchange your item, their word is final. ((No help))
5.Unfortunately your response does not help us at all. The store manager will not accept a return of a shirt that was purchased less than 24 hours earlier and never worn or even tried on for size.
So we are in a situation where we have received terrible customer service from the store and an even worse attitude. It looks like you do not care to have a satisfied customer either.
Good luck building your business on the back of customers who you do not care about. That is a recipe for failure.
Obviously my hope is that your failure will come sooner rather than later. You have just lost a typical family of three teenagers as customers and we are more than happy to pass along our experiences for the benefit of other potential customers. I will want to spare them the pain of dealing with you.
All of this trouble for simply trying to return a new tank top. Wow.
6. Thanks for emailing in about our return process. Unfortunately we cannot override the decision of the store manager, they make the decisions they feel appropriate based on their training as a store manager. We apologize for any inconvenience. ((They could care less about customer satisfaction))
Nathan
Customer Service
Abercrombie & Fitch

I love the smell of the store: every time when I walk down the street it stops me and subtly points toward the magic place. I adore the light, music, fitting rooms, and especially clothes, bags and flip-​flops.
Although the price range is quite wide, there is always something on sale. For example, today I bought a pair of jean shorts for a half price and as a bonus I sprayed the famously known A&F fragrance all over my new shorts.
By the way girls, I noticed that there are over 70% of fit tall male guys working there. Which makes the store even more appealing.

If a pre-​pubescent looking, sub-​23 year old wanted to open up his/​her bedroom and pawn off his/​her clothes, this would be it.
That said, nothing here fits me, the music is loud (cheesy) and the sales associates aren’t mature enough to carry a conversation that holds any depth.
Can you dig it?
I can’t.

WTF is up with the super strong stench of cheap cologne in this store? I bought a sweatshirt there this weekend, it reeked so bad of the cologne they sell there. I told a friend about this and she said that the employees are actually instructed to spray the clothes in the store a few times a day. Gross! Who the hell would want a stenchy article of clothing? That to me takes the «newness» out of it. GREAT MARKETING TECHNIQUE IDIOTS!!! (Taking back sweatshirt tomorrow and never stepping foot in there again… plus, omg, turn down the obnoxious music!!!)

Down with this evil institution of overpriced, crappy, and boring clothes. Look our shirt says «RED» but its on a blue shirt instead! So fabulous! So high fashion! Okay, lets make it $ 50 and in 3 months we’ll offer a mind blowing discount of $ 39.99!
The only time I shop here is when its on sale or when I’m looking for a particular item that A&F might have. Otherwise… SKIP!
The shirtless male greeters make Derek Zoolander seem like the most intelligent guy in the world. They should start performing tricks because the whole shirtless thing is getting old. Maybe wash some clothes on their abs or something. I might actually buy something and have them wash it for me if they do that. If not… juggle?
The service isn’t half bad though. Occasionally, they have a snotty one, but I just ignore them. They have some dumb policies though. Its annoying that when the one coat I wanted (and the last one in that size too) had a STAIN on it, they wouldn’t give it to me at a discount nor would they have someone hold it at the other location. WTF? They also limit the # of items you can buy in fear that you’ll take it back to overseas and sell it there overpriced. Please, the knockoffs overseas are probably better bargains. They also don’t like it when you share a dressing room with someone else. I know some places don’t like it, but I remember A&F being the most anal of them all about this rule.

I gotta hand it to this A&F. The workers here aren’t all snotty and shitty. I just recently became an A&F t-​shirt wearer.
anyways, let me first stress that I never really buy anything, unless it is on sale!!! I’ve got a lot of great shirts from this location. It seems like they always have my size, and are willing to go and look in the back for me if I do need another size.
The models, as for they are not called employees or workers here, are nice and friendly and really seem cool.

I am guilty of being an Abercrombie fan :) I love their ctothing, even though it’s really expensive. I usually don’t buy their clothing full price and I tend to go to the back of the store first to check out their sales, which are good prices for good quality clothing.
As for the overall experience of shopping in the store, it’s nice to know that you will always be greeted by someone at the door. But once you are inside, I’d say 25% of the workers actually acknowledge that you are there. It can be difficult to get a fitting room sometimes and some of the workers aren’t super friendly. As for the music, I actually like it. Yea, it can be a little loud, so if you don’t like it, just leave the store, haha.
So overall, the clothes are great :) But because everything is pretty expensive and the customer service isn’t spectacular, I gave it 3 stars.
(by the way, if you like Abercrombie, they usually have better selection of clothes on sale at Fashion Valley Mall off of the 163 :))