United Mayflower Storage & Moving Containers

Came here to pick up girl scout cookies from the local pantry. I scheduled an appointment online, and you must arrive on time. I got there 10 minutes early, and they were able to help me right away despite having another customer there at the same time. Easy Peasy.

Called the Center Office & Trent assisted me in obtaining a Storage Container to be delivered to my home within 2 days! He arranged for mr to be able an online offer for $ 25 off that I had found on line. He was Professional, Caring & Efficient in arranging the Storage Unit to be delivered on the day I wanted, with short notice! He explained all the information I needed to get started with my Project! So often, we hear of all the Things that go wrong but not give recognition to the People who give Excellent Service & care about their Company, Job & their Customers! Kudos to you, Trent! Your Company & Boss should be so very proud of you! You are a Gem! I taught «Customer Service» to ALL New Employees…& I would hire Trent in a minute!

Horrible Customer Service!
My job was me moving from San Diego to Missouri and need to get quotes on moving companies. I found the United Mayflower Moving website and they looked pretty professional and they offered the pod/​movers combo that I was looking for.
So I give the 877 number a call… sigh…it was horrible. I had the horrible pleasure of speaking to Leroi. He answered and asked me where I was moving from. I told him San Diego and the first question he asked me was «So have you been online to see the pricing for our services» I said no, I really didn’t have to, I had a pretty big relocation budget from my job so I just said «No, but it doesn’t matter because my company is paying for it». At this point he actually tries to talk me out of using his company. He said that their company was different than how most «other“container companies work and that I would have to give them a credit card for services. I said I can give you a credit card for incidentals but my company will send you an invoice. He said sorry, you need to contact your HR department. At this point I“m like, I just need some one with an «can do «attitude that could offer me some options, some advice on what else I could do. Maybe he can give me a quote and my job send me a check before I move or maybe I can give him a deposit for half the amount of services. He just didn’t what to deal with my particular situation. He didn’t want to try.
I finally told Leroi that I would be more than happy to put you in contact with my HR department. He tells me that its not his responsibility… lol… that point I stopped listening and told him that he had horrible customer service skills. And instead of responding to my comment, he proceed to hang up on me and end the call with his, thank you for calling United Mayflower.etc. He didn’t want to address my comment, he didn’t want to give an apology and didn’t want to let me know what the process was for working with companys for employee moves.
I didn’t even get to use their services, the customer service agent basically talked me out of using their company. Un-​be-​lieveable.
Oh well, everything happens for a reason and it looks like United Mayflower is not my moving company.

Getting a quote and making the arrangements to have the container dropped off were not a problem on short notice. The driver who dropped off my container was super nice and very helpful. Unfortunately, that’s where the fun ended. When it came time to have my container delivered I was quoted 3 – 5 business days to have it delivered but when it came time to deliver it it was going to be 9 days! After telling them that was unacceptable and a rude customer service person telling me that was all he could do I spoke with a supervisor. After at least three phone calls and two e-​mails a day for the next 5 days complaining I got my container. Now as far as the delivery, wow, the driver shows up, gets out of the truck and immediately begins to complain at me that he was putting off other customers to deliver my container because of all the urgency that central dispatch (in St Louis, MO) was giving him and how much of an inconvenience I was. After he dropped the container he got really nice and polite. My wife thinks he wanted a tip, here’s a tip for you… don’t piss off your customers as soon as you meet them. Next, I went to open the door but it wouldn’t open because something inside shifted with all of the lifting on and off the trucks and the roll up door won’t open!
So, here’s your lessons:
1. Don’t believe the quoted delivery date or plan on chasing them daily if you want it on time.
2. Go with a company that uses swing doors, not roll ups.