Saia Motor Freight Lines

I spent TWO full days trying to get a delivery to my customer. The miscommunication, and follow through was horrendous!

I ordered a grill from the East Coast and it was shipped via Saia. I had never heard of the company so I looked on line for reviews and I was immediately scared. Most reviews are terrible. I had used UPS Freight in the past and had problems with them too. I was concerned.
This review reflects my experience with Saia, which for me was perfect. Their website is very intuitive and I was able to track my shipment real time. It arrived in San Diego early and I was immediately contacted to schedule delivery. The delivery was scheduled between 10:00 AM-6:00 PM yesterday. About 3:00 PM I started to get concerned as it hadn’t arrived yet so I called and spoke with a very courteous customer service agent. He informed me that the shipment was out for delivery (which the website said but I was sweating it anyway) and the driver would be at my home between now (3:00 PM) and 5:00 PM. The shipment arrived at 4:00 PM in perfect condition. The driver (Daren) was very friendly and courteous and everything went off without a hitch. He fork trucked my beloved REC TEC grill into my garage and I am now in Smoker Heaven. I will choose Saia for any of my future large shipment needs. Thank you for a great experience. I’m sorry I doubted you.

If I could give no Star or negative star for this company, I would do so.
Like other people complained, it is 100% true. They are absolutely a liar. NEVER CAME, NO SHOW, NO CALL, NO APOLOGY! I still didn’t receive my items. I hope the driver didn’t drive away to Mexico already :-(

Worst company ever. Avoid at all costs. Ordered Dell products and when doing my first tracking I found out that Saia was the delivery company. If Dell tells you they are the company being used for your shipment, tell them NO, HELL NO. I was lied to about delivery times. When trying to contact them, constantly went to voicemail. Took 6 hours to return the first of my many calls. Can’t say it loud enough, stay away from these guys.

It is 100% true what other reviewers complained about this company I ordered an item from
whom used Saia as shipping company. I was lied to 4 times in the last 2 days on the delivery time. I was stuck at home from 10am to half past 4pm, the delivery time frame, waiting for a delivery that NEVER CAME. NO SHOW, NO CALL, NO APOLOGY! Exactly like how others described.
If you order from a web site, make sure to ask whom they use for shipping. If it is Saia, to echo Michael Z., avoid at all costs!

Oh my god this company is horrible. Freight was supposed to be delivered by noon on Friday no-​show, talk to the driver said he’d be there, then he said he would be late, then he said he called, what a liar he didn’t call he didn’t come by. I called the office they said that all the drivers were in and that they couldn’t get it out tonight. Guy said that they’d put it hot for Monday morning and get it out to me by 10. Call Monday morning Angie says I’ll let the driver know he’ll call you, hour later still no call. I called the office I talked to Bill he said the guy will be there between two and never. The way they stack the truck my deliveries going to be last. Horrible horrible horrible customer service the way they do business horrible.

Thank you, Bill the dispatcher and your driver Ark (?) for your good customer service.
By the way, if you are expecting to receive a delivery, make sure someone is there all day so you don’t miss it by 10 min. because you’re on lunch.

Scheduled a pick up for a Friday, they did not pick up until the following Tuesday.
Too busy! Maybe their business outgrew their capacity. Be careful if you have an urgent shipment with this company.

Awful!!! Straight up, AWFUL!!! They called me to schedule a delivery from between 10:00 and 2:00. Stayed home to accept the delivery. 2:00 came and went with no delivery. Called them and was told I had to now wait until «around» 3:00. No apology and no sense of taking ownership for their mistake. NOT ACCEPTABLE!!!
YOUR freight load is not MY problem. YOU scheduled the delivery and YOU should make the appropriate arrangements to honor that schedule. Let’s remember that I didn’t ask for that time frame but it was YOU that assigned it.
Not my choice of freight company as this is something that was being shipped to me but rest assured that, If the choice is mine, I WILL NOT be choosing SAIA.

my company ships a lot of ltl freight and this company is one of the worst on several levels!!!
#1 they miss pickups or are constantly late or after hours
#2 rarely make delivery times
and the the worst of the worst in the fraud charges of carriers —
#3 this company consistently re classes freight that is clearly in a lower class and adds fraudulent charges. then you get the fraudulent reweighs. !!! our company weighs every box and dims every pallet and still these idiots try to re-​class our freight. we have instructed all of our 3pls to remove from our carrier list.
these guys are worse than the freight consolidators!
use at your own risk!

I don’t understand how this company stays in business. I was expecting a package from a company back East. I paid a rush charge to get it before Christmas. I only received one of the two packages. Saia didn’t take any responsibility for losing the 2^nd box. Their response was, «I guess you have to order another one from the manufacturer». I found out that they do not have any bar code system to track any of their packages. What kind of company in today’s world doesn’t track their packages electronically. They make you feel like they have their act together. While I was waiting for my delivery, they sent me emails showing the tracking of my packages. Every email said there were 2 packages. Their «So Called» tracking system is a total hoax! So after waiting 2 weeks for the manufacturer to send me the replacement products and I get a call today that my missing box is at a totally random business. The driver just decided to drop off the box at one of his stops, I guess. Thankfully the person at this other business called the manufacturer and said they had received it. They don’t have a clue what they are doing over there. And their lack of responsibility for your items is mind blowing. Now when I order something, I’m going to make sure they don’t use Saia or I’ll take my business elsewhere!

Don’t expect them to take your freight! They will show up, take a picture of your freight, send it to the terminal manager, and then (and only then) will they determine if it’s something they want to move. In my case they said… NO! Even though you could drop my product out of an airplane and it wouldn’t get damaged. I simple was 12ft long and 6ft wide, and they thought they may have to get off their forklift and actually have to lift something. YRC moves this product all the time for me, avoid SAIA.

My company was promised a shipment Feb 1^st, then Feb 2^nd no later than 5:30pm, so we had a guy stay late. Of course, he waited until 6pm, they never showed up and no phone call. Now they’re saying they’ll deliver Feb 3^rd no later than 1pm! In the 12 yrs I’ve done purchasing for my company I’ve never dealt with such an incompetent freight line. You can be sure we will argue their freight bill and perhaps try to get a little compensation for all the time we lost. If you use this carrier don’t say I didn’t warn you!