Public Storage

Mary was a great help fast efficient and friendly. I will defiantly be recommending public storage to family and friends.

Vicky was great. Extremely helpful, we went to this facility trying to get a storage unit. When the one she had was too small, she set us up super close by and made the transition smooth. When we arrived they were waiting for us. Moving is stressfull enough, Vicky made a bump insignificant.

We rented a unit to temporarily store our stuff while our house is undergoing remodeling. The site manager, Vickie, is extremely nice, patience and knowledgeable. She clearly explained the storage options, their rental conditions and cost, access time and the vacate process. When she heard that we are storing mattresses, she recommends us to use mattress cover. Our voicemails are also promptly replied. Excellent customer service. I would strongly recommend this public storage.

Vickie made it super easy to rent out a storage, and explain all the options, conditions and full cost of rental. I would recommend anyone looking for renting a storage in Redwood shores to give it a try.
Note: they have an online pricing deal, but best is if you give them a call about unit availability to get a storage sooner than one week.

Vickie is very helpful and courteous! However I did read previous reviews regarding sudden rent increase, hopefully it doesn’t happen to me anytime soon :)

I normally don’t «review», but thought this was worth sharing… This was my first time renting a storage facility and Vickie, the manager at this location, made the whole process very straightforward and took the stress away from a very stressful situation. Her demeanor was calm, her personality was light hearted, and her honesty was obvious. Aside from her walking us to our storage (which was very clean), she made sure we understood the various details regarding the process. Towards the end of our moving (about a week after our initial encounter), I had rented another storage (5×10) because I didn’t think we would have enough space towards the end. When I arrived to rent my 2^nd space, I was greeted by Steph (also very nice, happy demeanor, very informative) who told me Vickie wanted to see my current space to see if she could offer any suggestions about how to better optimize the space instead of just renting another, if that was ok with me. Sure enough, she pointed out ways to better use our space and we didn’t end up needing the 2^nd space. That honesty and her wanting to go above and beyond to not only save us money, but to help me understand how to better organize was priceless. Couldn’t be happier with my experience at this location. 5 *‘s!!! Thank you Vickie & Steph for all of your help!

Vicky at Public Storage is great, she is always calling with reminders and really does an excellent job with running the storage facility, I would highly recommend anyone needing a rental to work with her.

We recently rented a storage unit here and Vickie was super helpful. She is knowledgeable and made the entire process quick and painless. I wish more businesses provided such great customer service.

Customer Service: I wish I could give more stars! Vickie is the BEST! I came in to inquire about rates and sizes for a storage unit for a friend and she answered all my questions. She provided me with fast and efficient service. Hard to find good customer service now-​a-​days. I wish there was a Vickie everywhere I went!
Cleanliness: The site was very clean and well kept for a Public Storage! I was impressed!
Security: There’s a gate with a code entry– so it’s secure.
Location: Very easy to find right off the freeway.
Overall experience was PERFECT!!!

Vicky is the coolest public storage manager around. I have been to a lot of different public storages but no one comes close to her. Vicky is awesome, she’s very helpful and keep the place cleaner then any other storage facility!

Excellent experience here. The manager, Vicky, provides top notch support and was very helpful each step of the way. She even informed me that I could probably fit into a smaller unit if we desired.
Property is clean, quiet, conveniently accessed from the highway and appears secure.

I rented a small unit here for a year and a half. Vicki was helpful when I started leasing and when I finally ended recently. If I find myself in need of storage space in the future I wouldn’t hesitate to use them again.

I agree with other customers about their rental costs. Once you’re in, within a short time the rent increases often while newcomers get a much lower rate… for a while that is. Not a good place to go at night the lighting is very poor, it’s cold and very dark once the sun goes down all year. It is advertised as being kept very clean. This is true, however once you open your unit, all the dirt and leaves are inside your storage, which made me realize the cleaner uses a blower and blows dirt and leaves under the roll up door into your space. You will need to clean before adding or removing property within approx. the first 3 ft or so. I’ve been a customer for many years however I’ll be moving to a much cleaner and well kept place with comparable rents very shortly.

Good experience with Vickie during initial sign up. Quick and painless. Facility seems clean, unit met expectations. I like the convenience of the drive up access.

Chris was great to work with — very timely with showing my unit, which was clean and move-​in ready. It was very easy to understand the contract, purchase a lock and finalize my storage unit rental. I would recommend to others looking to store in a small unit or even bigger items such as furniture, etc. Easy to access right off of the freeway.

I got along with the site manager very well. It didn’t take me long to realize that even she was kept in the dark about rate increases. Within two years I had two rate increases. PS’s motto is «such them in» with the dollar deal and then stick it to them in the rear. If you need a storage for more than 6 months I’d suggest a smaller independent company who cares about service rather than the bottom line.