Extra Space Storage

Salvador is great. Professional and courteous. He keeps a clean well lit safe facility running. I feel comfortable going with my daughter at night. Secure but easily accessed by customers. Only place I’ll use for storage. Large elevators and carts available for unloading/​loading vehicles with easy parking options

The guys there were extremely helpful and made getting a storage space easy. A+ Customer service!

I’ve helped several of my family members move and locate long-​term storage. Recently, it came time for me to find storage and I’ve never been so pleased as I am with Extra Space Storage in Belmont.
From the first time I met Sal, he was so very kind and showed me the different size storage spaces available. He was so helpful and patient in getting me set up for the right spaces for my needs and worked to offer me the best rates possible.
I was really impressed with not only the great customer service I received from Sal and later, Armando, but also with the facility itself. It’s a newer facility and it shows. Very clean everywhere and well lit. The larger units have lighting, which is great when getting things in and out after dark.
I rented an outside space and it’s built with a raised lip at the entrance to the unit and the lot angles down into a run off. These are well designed so the units won’t get flooded during the rains.
I’m truly happy I met Sal and Armando and will be recommending Extra Space Storage in Belmont to my friends and family.

Moved to San Carlos from the East Coast. From the moment I visited Extra Space Storage in Belmont the service and follow up has been A+. They showed tremendous concern for my needs and worked hard to get me the correct storage space. The monthly rental rate is very fair. Salvador was most helpful and his follow up has been impressive.

I inherited some stuff that was being stored at an Extra Space Storage and the only reason I continue to rent from here is because the facility makes it incredibly inconvenient to move all the stuff I have in there out.
* It’s ridiculously expensive.
* There’s little to no AC so depending on floor you’re on, you can expect a certain amount of fluid loss from all the sweat that will drip from your person even during quick visits.
* Perpetually broken elevator. From the button function labels being rubbed off to the button lights not working to most recently, the entire ‘door open’ button missing and just a hole in the side of the elevator. You also need to put a 9-​digit code into the elevator from the outside before entering. This security measure often misfunctions and most recently, I was trapped in the elevator with no way out because the door open button was busted. Inside the elevator is well over 90 degrees so it felt like I was roasting in a tin can and when I tried to call the facility to let me out, there was no answer and I had to call the emergency line. They should be fined by the fire department for all the safety measures that aren’t up to code here.
* Need a dolly or cart? Forget about using theirs. ⁸⁄₁₀ times they’re all inexplicably gone. I can’t even count on 2 hands the number of times I’ve come here and not been able to load in or out the stuff I needed because there are no carts available… even though those carts are a major selling point when you’re shopping around for units.
* A lot of the tenants here, in my experience, are awful. They leave garbage in aisles, they think they’re time is more important than anyone else’s, and on my last visit one tenant had unloaded an entire house and had two trucks completely blocking the entrance and all the lanes to the facility, making it impossible for any other paying tenants to use the facilities accordingly. This tenant had even gone so far as to set up a folding table picnic with cut up watermelon and lunch because they weren’t going anywhere and they didn’t give a sh*t about anyone else.
* Get ready for rent raises on the already outrageous fees every few months. I’m not sure what that additional money goes towards because they’re never staffed very well and the facilities never get an update while so much remains broken (the elevator being a prime example).
* The staff here are nice and they try to help as best they can. I do feel for them because it’s not their fault that corporate is so cheap + money grubbing and couldn’t care less about the facilities.
The bottomline is that there are plenty of other storage facilities around– even on the same stretch of street that this one lies on. Go elsewhere if you can.

RATS! Yup, rats got our stuff and they’ve done nothing about it. After moving cross-​country, we had all our stuff in storage here for about 4 months while we found a place to live. We went to get a few things about 2 months in, and no problems. But when we went back with movers to finally move out, half of our boxes had been chewed through and there were RAT FECES AND URINE covering most of our stuff. We ended up having to trash a lot of items, including sheets and towels that had been shredded by the vermin. They ate through beloved books that can’t be replaced. We had the Extra Space Insurance and filed a claim, but guess what? It doesn’t cover vermin:
EXCLUSIONS: We do not insure: b) Against loss or damage caused by or resulting from… moths, insects, rodents, vermin, mold, mildew…
So keep that in mind if you decide to insure your stuff. I have personal property insurance that also doesn’t cover vermin, so we’re basically out a lot of extra cash, not to mention general peace of mind, from our move.
Has Extra Space refunded our money for the 4 months we were with them? Heck no. BAD BUSINESS, Extra Space, in this world of Unilocal reviews.

I originally rented a medium sized unit here in 2009. The rent was under $ 100/​month. Each year they raise my rent $ 10-​$ 12 per month. I have just received the latest rent increase notice. I am now to pay $ 163 per month. This is outrageous greed. I will pack my things, and move to a new storage company a little further from my home. I do not plan to continue to be a victim.

Walked in looking for a space for just a month. Got excellent service from Kacie, a very good size unit, and a great rate. Unit was convenient, premises clean and secure. Though I only need it for a month, Kacie did tell me there may be a rate change if I go beyond a month, so a fair warning.

It was very easy. Go there, view the storage space you wanted. Ask any questions and you’re set to go. Locks and any storage supplies are available there if you need one. Access is very secure. You have your own pin to enter the gate and the elevator. If you tailgate to somebody else pin and open a different locker, that storage space will ring an alarm. Very Nice!

Do not store your items here. I’ve only had my items in storage for 4 months and they’re already raising the monthly rate. Are you kidding? I guess they think they have you «over a barrel.» Classic «Bait & Switch.» Management must not understand Basic Business 101… if you have a good customer, do everything you can to keep them. It should be easier to keep a client than constantly having to get new business. I’ll be removing my items from this place before paying them another dime. Beware!

Don’t waste your time here! They will just trick you into thinking the rate is good, and then increase it after only a few months! UNBELIEVABLE! The manager is extremely unpleasant as well. Anywhere else would be better!

The people are nice here. But here a few years and like clockwork every year they raise my monthly price by $ 10 for no apparent reason. Just watch out for that initial low price to get you in and then they gauge you more and more every year. (And they try to get you on the insurance thing too which other Unilocalers mentioned.)
I used to be at another large storage company for many years and they kept their prices the same for all the years.
Bottom line: Disappointing.

The facility is clean and seems well taken care of, so that’s a good thing. But… I contracted for a 10×5 unit, but the unit I moved into last weekend was 8×4. Lovely. Thanks for the bait-​and-​switch. It’ll do for now, but this is not going to be long-​term storage.

Daisy is great, i appreciate a place that wants and appreciates your business. 4 stars fro Daisy alone.

I signed up for storage approx. 4 months ago at this facility. Upon my arrival, the manager informed me she would be able to set things up as long as it was before her lunch?! That was my first «WTF» moment with this place. She seemed off put that she had a customer in her store around 11AM and I felt like a burden. I stood up and said «don’t worry, I’d like to stop. I feel rushed and there are plenty of other places, of which are also cheaper.» Her attitude immediately changed and she entered kiss-​butt mode. Magically, an outside, larger storage area had opened up and the rate someone became better. I do like how clean and secure the facility is, but ehhh. Anyway, I did rent with them, however when I went to pay my bill online right now, my rate went up by $ 25 to $ 175 without any notice from the company. I am paying my bill and submitting my notice to vacate.

Excellent customer service, nice and clean and great rates.

I signed up with them 6 months ago. They wouldn’t give me the free month that they’ve been advertising until I pressed and after I did, it didn’t go into effect for another month or so. They also increased the rent 20% after the first 6 months. Now I have to pull my stuff out, but I will do that gladly
.

After reading the other reviews from Unilocalers, I decided against checking out other storage facilities in the area. I did look online for the rates in the area and Extra Space Storage had the best rates. Done & Done!
+ FAST/​OUTSTANDING CUSTOMER SERVICE
+ CLEAN UNITS
+ SECURED
+ FREE MOVING TRUCK DURING FIRST 30 DAYS

Okay, seriously, I have never been a patron of a storage facility as cool as this one. I went here based on a Unilocal review about a month and a half ago. I was running out of room and needed some more space.
One thing that is very impressive is this company is extremely service oriented and seems to have it’s priorities straight (the customers satisfaction is Number One!). I only ended up renting from them for about a month and two weeks. I got a move-​in special rate and then totally expected something bad to happen, because I was moving out after the first month. I couldn’t believe it… There were NO extra fees, NO early termination fees, or NO required second month… etc and the manager even pro-​rated the extra two weeks! Crazy, huh?
I would HIGHLY Recommend this Place if you are looking for a place to put More stuff!

My romance with Extra Space Storage just keeps getting better. I drove by today and noticed they were running a special on larger units. I haven’t been in my unit for even a month yet, but I went in and inquired about the special. Within ten minutes we had signed paperwork, they transferred my year lease on my current unit over to a new, larger unit at the great promotional rate, and they did it all cheerfully and without any bureaucratic, we-just-work-here-the-home-office-won’t-let-us-do-that mumbo jumbo.
The kicker? They interpreted the rules to mean that I can use the spacious Extra Space moving truck for another day, for free.
I’m bringing these guys a box of chocolates this week, or if it stays beastly hot like it is today, a couple of icey cold beverages.
If you need storage on the mid-​peninsula, come and see Joseph and Dave.