Performance Bicycle

Skip was super helpful and informational and I swear his arms are probably sore today from all the bikes he took down for me to check out! Thank you Skip you’re the best and I love my new bike.

My wife is an avid bicycle rider and she loves shopping here. This year she talked me into getting a new bike so we could ride together. I’ve had mixed experiences with bike shops in the past so my expectations were set low. I was very surprised by how good the service was here. Skip was our salesman and he patiently answered all of our questions and gave us valuable pointers on our new bikes. It would also be difficult to beat the bike prices anywhere else. Now, because of Skip, my wife and I can enjoy some quality time together doing something that is good for us in a safe and exciting way. We LOVE our new bikes and we will return to Performance Bikes soon to add some accessories and clothing because biking naked is painful.

Mech in the back was awesome: gave me an honest assessment of the problem, solved it and got me on my way. No contact with the folks in the front but if the culture is the same then they are doing great.

My wife and I recently went to Performance Bike in search of two new mountain bikes. I first went to Bike World, which does not carry any bikes under $ 600. Seeing as we are just getting into the sport, we had in mind a limit of $ 400 per bike.
Mary was the first person to help us out on the floor; she showed us multiple options including: Diamondback, GT and Fuji. She was extremely helpful and patient with us. She spent close to two hours with us describing the different features, tuning up the bikes for a test drive and guiding us through the basics.
We eventually settled on two bikes and Mary promptly checked us out and walked us through all the information. She went above and beyond by helping us with the installation of the bike rack and with securing the bikes on to it. I look forward to returning for all the extra items we will need to be bike-​ready.
Thank you, Mary!

Well stocked with bikes. However, my wife and I were in the store for ten minutes without being acknowledged or asked if we needed assistance. We ended up going to bike world next and bought from. There.

I took a tumble on my bike and had bent handle bars and the front tire looked to be bent and I also thought it may have had more damage (not very knowledgeable about bikes, just getting into them). I took my bike in today and they knew I wasn’t very knowledgeable and still didn’t mislead me or over charge me. They gave me a tune up and oiled the chains and repaired all the damage for less than their posted prices. They were quick and friendly and I’ll never use another bike shop.

Have to say, this is the worst local bike shop in town. Had a bike placed on hold that I had been really shopping around for and was excited for while i gathered my money, and they claim to have a 24 hour hold policy, when i come to find out they had sold the bike in less than 12 hours which was the very last of its kind and also at a great deal, so needless to say I was very disappointed. But also their customer service was very poor, they had me waiting for at least 45 mins to tell me so, like they were scared or ashamed to tell me about it. Will not be back.

Kudos to Robert, Joseph, Eric and Bryce! Each time I’ve gone to shop at Performance over the past 12 months, I’ve received attentive and focused service. I have learned much and been encouraged as a cyclist from these individuals, each in their respective roles and unique styles. I bought my first bike here July 2014. I’ve brought a borrowed road bike for service and upgrades, too. And now most recently, have purchased my first carbon road bike.
With each visit, I am provided information that allows me the choose what is best for my needs and circumstances. There’s never a high pressure sale. In fact, each of these individuals have been honest to share pros and cons of the choices.
This location is not the most convenient for me, but I’ve found the drive to be worth the service.
Thank you!

Let’s begin by saying, I like this store a lot. Took in my wife’s Specialized Myka because it was having issues with the real caliber. I asked them if they could take a look at it and Jeff was the one that welcomed us. He took about 10 mins working on the bike and fixed it. He did minor adjustments on the entire bike and did it for free.
Next day I purchased a Raleigh Talus bike from Craigslist and took it in cause my brake levers were real stiff. The cause was due to too much brake fluid in the system. Once again, Jeff worked on it and fixed in witching 20 mins. He also installed a missing piece on my front wheel skewer for free. In all I paid $ 10, much better than I would have paid in other shops. Thanks guys for the awesome costumer service and quickness. Totally recommend PB for maintenance or any work needed on bikes.

Got a referral from a workplace acquaintance and after checking the Unilocal reviews I was impressed enough to drive through the congested part of town to give them a try. I already have a «hybrid» bike which is a 9 speed but I realized I had been spending most of my time in top gear. I did some research online and came to the conclusion I should increase the size of the chaingear.
When I arrived at Performance I went straight to the shop towards the back and met Patrick. After explaining I wasn’t able to reach max speed due to ratios he immediately came to the same conclusion. I wanted the upgrade done the same day because I didn’t want to fight traffic to return and pickup the bike only problem was they were swamped with orders and couldn’t get it done immediately. Instead of telling me it couldn’t be done he gave me the option of doing it myself. I’ve never done it before and I guess he knew I wouldn’t be willing to try it on my own so he allowed me to use one of the bike stands and do it myself right there with the benefit of his tutelage.
In the end he helped me save money by confirming a chain gear on the discount table would work, helped me save time by doing the mod on the spot, helped me pick a good chain, and taught me a few pointers. This was a better experience than I had already expected by checking the Unilocal reviews — I will be back.

I’ve been to this store several times in order to buy stuff that I knew I could’ve gotten for cheaper on Amazon or JensonUSA, but I just needed it right then and there. For being a large store, the pricing isn’t actually that bad and best of all, there’s no pressure from the staff. I’ve tested different mountain bikes every time I visited there and was never hassled into purchasing one. It might be because I know what I’m looking for and my current bike just screams «My owner abuses me on the trails and jumps!», but the staff here have always been great and helpful.
I finally took my mountain bike in for wheel truing adjustments, shifter adjustments and to replace my rear disc brake rotor which was bent in one place. I was silently weeping in the corner because after calculating all the money I spent upgrading the bike since last year, I was better off buying a new bike that is suited for my current riding style. but good news! The dude working on my bike had trued my rear wheels at a minimal charge and straightened out my rear disc brake rotor for free. I got my bike riding and shifting smoothly again, all for a little more than what a Whataburger meal costs. :)
Will definitely return again! To get a new bike though. I’m about to cheat on my old bike.

So far this is my favorite bike store in San Antonio. I’d prefer to find a local bike store rather than a chain store, but I like the low pressure salespeople and the clientele seem to be less of a «Bicycle us my life» crowd. They offer free classes and organize bike rides.

Great products, service, & prices. Just wished their store was closer to where I am. Recently had a problem with a product of theirs that was manufactured poorly, but it was replaced no questions asked.

I went to the store today and I was really happy with the service Wallace Hunter provided. He was very knowledgeable and gave me some really great riding tips. Thanks Wallace! Keep up the awesome work.

I walked in the store and was immediately greeted by the gentleman behind the register. I began perusing the bicycle racks, looking at the various styles and vast selection of bikes. A young man named Eddie (my new «everything bike» guru) came up to me and introduced himself. He spent the next 30 minutes patiently taking me through the process of educating me about the different kinds of bikes, asking me questions about what I wanted in a bike, sizing me to the bikes, etc. We then selected the right bike for me based on my newfound desire to get back into riding a bicycle … something I havn’t done since I was a child. I liked one bike for its style, simplicity, cool factor and the fact that it was the only bicycle where a portion of the sale of the bike went to a worthy cause called «Wheels for Life». Tne bicycle was comfortable, easy to use, reasonably priced and would go to help someone in a third world country who had no mode of transportation get a bike. Life changing for both of us! This made my heart happy!
Check out … Twitter page: @wheels4life, YouTube link:
, and
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They didn’t have the extra small size I needed for my short legs so Eddie got on the «red» phone to their Corporate warehouse & secured the only one left. I joined their Performance Club for $ 29.95 so I could accumulate points (equating to $$) toward all future purchases on bikes & equipment for the rest of my family. I even talked to Eddie about several bikes I thought my husband would like. I brought him in the following day … guess what?! He picked the exact bike Eddie & I had thought he might after my hubby went through the same process.
My new bicycle will arrive in 2 weeks or less and we are going back this weekend to purchase my husband’s and possibly others for our daughter and grandson during the double points sale. I am truly excited and grateful for the expert advice, time and help in selecting our bikes. Adventures await! Thanks Eddie … you rock!

I initially went to Performance Bicycle because it was my local shop and I’d bought my mom her bike there 2 years ago. I was looking for a new bike because my old bike actually didn’t fit me — it was too short for my height — and I wanted to take up biking again to support my friend who was training for a triathlon AND to see if I could do it after almost 2 years of dealing with spinal and leg injuries following an auto accident. I was welcomed by Alfredo — one of the mechanics. He and I got to talking and discovered we had a lot in common regarding spinal injuries. I was really just starting out cycling again and looking for something to help protect my spine but get me moving again. He listened, made some recommendations, and I tested out the bike. I purchased the Schwinn Voyager 2 — mint green, 2013 version — because of the ability to sit more upright and yet have good reach and shocks on seat and front fork. I wound up also purchasing the performance plan for maintenance on the bike and membership so I would get 10% back on purchases. That was around January 16^th, 2014.
Since then, I have become an AVID cyclist, and the guys at Performance Bicycle have continued to help me out. I’ve put 931.6 miles to date on that bike. I’ve purchased Forte Campus pedals to use with my Shimano SPD cleats (because I wanted to use more muscle groups and become more efficient), holder for my phone on the bike, safety gear, gloves, etc. I’m at the shop about every week now checking out new stock as well as asking for tips on trails and routes for biking. I’ve also routinely come in for adjustments on the bike given that I put 100+miles a week on it.
(I use MapMyRide+ to track — it’s priceless for live mapping, elevation, speed, distance, heart rate, and coaching as well as competing against local cyclists and recording my personal records — and syncs with MyFitnessPal, too).
Sam (store manager) has been great — he’s made recommendations on gear and new cycling routes and I’ve taken him up on them and not been disappointed. He’s also encouraged me to keep on cycling and it’s nice always being welcomed by him when he’s in the store, too. He’s taken time to actually have conversations and is not just about «sales». He’s there a LOT and sometimes on days off, too. He keeps things running and tries to make sure all folks are taken care of.
Patrick is also a mechanic there (shop manager I think? — he’s Spin Doctor Mechanic Certified), and he listens really well, is patient, and he has taken the time to actually show me how to do some of the minor adjustments on my bike — including the front dérailleur, brakes, cable adjustments, crankshaft tightening, and wheel truing. I’m actually ready for a bike upgrade now — because I’m looking at doing a century race in a few months and I’m tired of the road bicyclists blowing past me just because they have a better bike! He took the time to show me quite a few bikes — along with adjusting each of them for me to test them — and I’ve narrowed it down to 2 out of the 5 I was looking at after asking him really detailed questions about all the components. It’s going to come down to a pavement test, next!
The other mechanic (and I apologize! I forgot your name! David? maybe?) with nice silverish hair has helped me pick out supplies for cleaning and lubing the chain (and noted what I did/didn’t need and what could be used from «home» supplies) and cleaning the bike.
Michael (I think?) helped with understanding what parts would/wouldn’t fit my current bike for the front handlebars, stem, and headtube for upgrades I was looking at.
Joshua is also one of the managers and he’s helped get my bike on the schedule for adjustments, as well as helping do some minor fixes, too.
All the guys are great — and I know many of them by sight (but am bad with names I don’t say often — I appologize, guys!) — and they always welcome me at the store. They all have different styles of cycling and experience, so it’s good to talk to each of them — they all have something to share and learn from them about regarding bikes to courses to competitions — from path/​pavement to road to mountain biking. Someone here should be able to help you out.
The sales are great times to come in, too — especially when they have double or triple reward points with membership. The shop has cycling meetups on Saturdays for pavement rides or mountain bike rides (8am now, 9am soon!). If you want to get used to riding with a group, explore biking in San Antonio, or just get out, try out their Saturday rides.
The one review about not being helped after 15 minutes — there was a brief period where the shop was short-​handed but they soon hired folks to help out. I’ve not had a «snooty» experience here like some shops, though. If you talk to any of the guys they are pretty down-​to-​earth and encourage all levels of cyclists — from beginner to competition. All-​in-​all — to sum it up, «they’re awesome guys and a great local shop.»

We were comparison bike shopping, and this place is snooty! We walked around for about 15 minutes and nobody ever came and asked if we needed help.

As always excellent service as you enter and most definitely Patrick the manager in the mechanic shop. Awesome guy knows it all down to a T. I highly recommend this place to any bicyclist out there. Even if your just curious, swing by… Thumbs up

I come here mainly for smaller items like tubes, lights, bells, and patches. They have pretty good sales on certain items and have gotten good deals on LG or Pearl riding shorts.
I’ve never used their mechanics so I don’t know how long they take, but I’m sure they’re skilled with as many people that go in. Plus they’re building bikes all day, they gotta know something.
I probably wouldn’t go here if I didn’t work so close. Since I also try to support local.
But sale items on food, bike gear, and accessories are good for comparison shopping to save $$.

These guys were great! I was about to go for a bike ride and I noticed my brakes weren’t working. I tried to fix them but couldn’t figure it out. I took my bike to Performance Bike and one of the employees took a quick look at my bike and fixed the problem instantly right there on the spot, no charge, nada!
Plus, everyday they do a 10% discount for military!