H3O Water Systems

Professional, helpful and friendly –they really care about their customers experience and satisfaction.

excellent service and great people to deal with. they did a great job repairing our sprinkler system, will use H3O for the future!

Had them install lawn irrigation and drip in beds. They installed drip in a large front bed that we did not contract to do. Even though I did not authorize the work they tried to get me to pay for the work. Out of a sense of fair play I ended up paying half. After some mulch in the bed needed replacing I noticed that the layout of the drip hoses was not as it was explained to me and, in fact, was improperly done. Shame on me, I say and let it ride. Well, about a year later (and just a few weeks ago) I was contacted by their office to provide some feedback to the work. I explained the situation in detail and David Gallagher professed their sincere concern for my satisfaction and promised someone form their office would be in touch. Sure enough a gentleman from the office called and, again, professed their sincerest concerns. I had several conversations and text exchanges over the next few days. Even suggested that they give me a bid to redo the bedding irrigation so long as a credit for the amount I already paid would be extended. Subsequently I never heard back from them. After a couple weeks I emailed David Gallagher again to follow up on their lack of follow up. Yep, you guessed it, I have still not heard back. I would have never even written this review had they not contacted me about my satisfaction. I would simply have continued to grin and bear it, even though I do not use the improperly installed bedding irrigation for which I did not authorize the work and for which I paid H3O. I have retained all the email correspondence as well as text messages so if they try to downplay this matter I will have the documentation. They should have left a sleeping dog lie. Instead, they are left with this poor review. Oh, the lawn irrigation is fine.

Great company! Hire this team they keep my pool clean and balanced. Excellent service.

H3O did an awesome job repairing our sprinkler system. They did exactly what they told us and completed everything with one visit to our home. The price was reasonable and service was excellent.

I had some tiles come off my pool which I thought would be a minor repair. I called around and finally found a firm H3O that came when they said the would and provided a detailed estimate and explanation on what needed to be done. I had a very large breach in the beam that ran the entire circumference of my pool. My little tile job just became a major renovation (at least in my eyes). Brandon my H3O project manager was very upfront and gave me a great price. The workers were very professional and really paid attention to detail. The job was completed on time and the results were better than anticipated. I was provided, before, during and after photos and for the price I was very very pleased. A+++

We recently used h3o to put subsurface irrigation in my yard. The whole process was a breeze from start to finish. They followed up their work with a visit back to help me set up a fertilizer system I had them install. Everything they did was handled with professionalism and a dose of kindness. I would use them again in an instant.

Cathy D … what you have experienced is what I have found to be a not uncommon practice with the pool servicing companies I have used. I am now on my 4^th company since opening my residential pool in 2010. ALL of the techs, with whom I had signed an agreement that they were to service my pool WEEKLY — sweep, skim, empty my pool cleaner, check and balance chemicals, DID NOT complete all those tasks weekly. Why? Because they majority of them are not needed to be done weekly.
During non-​swim months there’s little maintenance to be done as there is no sun tan lotions, body oils, debris, etc getting into the pool. So, unless your pool is surrounded by trees or other types of pool-​killing debris producers, the sweeping, cleaning, and the chemicals can be checked/​done every 2 to 3 weeks without any ill effects on your pool. BUT, rather than telling you that, many (most?) pool techs, to include yours obviously, show up, go to the back yard … perhaps pick out a few acorns or leaves that have fallen into the pool and, if your lucky, will check the chemical balance. But they WILL be gone in about 5 minutes, max.
I watched my highly rated pool service tech a couple of years ago (through the blinds like your hubby did) for 3 straight weeks and he did nothing but sweep the dirt off my tanning deck, empty the skimmer baskets, and pick some acorns out of the pool. He was in and out in 5 – 7 minutes. When I confronted him with his not being truthful with me — his own worksheet stated that he had swept, vacuumed, and checked the chemicals — he swore that he had done so, and basically called me a liar. He went into his «everyone else loves me and our guys are the greatest in the business» … etc., etc. I didn’t fall for the guilt trip, and fired him on the spot.
However, that’s when I being to realize that the guy was just doing what the other two gents before him had been doing … the minimum needed to get by, which took only a few minutes a week — no heavy lifting required. What I realized was that my pool was in good shape, despite the lack of effort each week. That’s when it dawned on me that this taking care of the pool was pretty much a piece of cake … one that I could do on my own and not pay someone more than a $ 150/​hour to do so. Even on the days when these guys are «busting hump» and doing all the tasks, they’re not at my pool for more than 12 – 15 minutes — add another 10 – 15 if servicing my filters. In other words … you’re paying for someone to spend about 40 minutes or less a month working on your pool. Expensive, no?
Do it yourself… if you don’t know how, have someone like Pool Mart come out and show you how to do it. It’s not hard … and you may even find yourself just walking out to the pool and doing nothing, too! :P

Very disappointing! We had weekly service for a little over a month. I’ve always trusted they are doing their job, so never really watched them while they are out there. I get the receipt for work done, and pay. Today, my husband was off. He watched through the window to see exactly what was being done. He observed his time in and out, as well as the work performed. The pool technician basically, backed his truck up the drive, unloaded his water hose, walked to the back of the house, where the pool pump is located, walked back around to his truck, packed his hose… Which he never even used, and drove off. Before leaving, he left a receipt showing that he cleaned the pool, checked equipment, checked chemicals, balanced water, back washed/​rinsed filter. All false except for checking equipment. I called the main office to complain. When questioned, the tech falsified papers to show he was here for 50 minutes, when it was actually only 5 minutes. The manager said they needed to give him the benefit of the doubt. So he took the tech’s word over the customer. I rated them with two stars only because their receptionist is super friendly and personable. Customers beware of what you are actually paying for!

Tony Moore and his company will not disappoint. Irrigation system that I had installed works great on my new lawn. The workmanship was spot on and only the best parts are used. After 4 weeks, when I noticed I wasn’t getting 100% coverage, I called and his technicians came to my house the same day and moved some heads. I highly recommend H3O Water Systems for your irrigation system.