First visit on June 9th for exam, xray, and cleaning. Paid out of pocket $ 95, no insurance, very reasonable. Hardly any waiting at 9am appt. Everyone was friendly. The best part, Dr. Do herself actually did the cleaning. I don’t know if that’s how they normally operate but I appreciated that the dentist herself did the work. Then, after a few days she mailed out a hand written note to thank me for being a client. I thought that was awesome and a warm way to connect with her patients. I don’t know if I just got lucky that day and all the planets aligned for me to have a good experience or what. But I will definitely go back for my next cleaning and post a review. Hopefully the customer experience at this office will be consistently positive.
Bridget W.
Tu valoración: 3 San Antonio, TX
2.5 stars. Definitely not the best dentist experience I’ve ever had. I have always loved going to the dentist. Love getting my regular teeth cleaning every six months for many years. Hadn’t been in almost 2 yrs due to lapse of insurance. Chose this location. The times I went the front office was training someone new both times. Which I can understand as having been a forever student for things to be slow but I feel like they still let the customer service side of it suffer. Would not describe as friendly and warm which you would hope as the front office. On to the actual cleaning part. Both times I felt like the hygienist accidentally knocking my teeth with the tools so many times. They were nice but it was pretty uncomfortable. Dr. Do was professional and nice. I had a leftover wisdom tooth pulled by her and it was quick. Afterwards, the cashier part was efficient, quick, and friendly. I’ve been in the morning and it was okay but going in the afternoon, they were definitely behind… I rounded up to 3 because it was okay but I wouldn’t go out of my to recommend this office.
Travis T.
Tu valoración: 2 San Antonio, TX
Full disclosure, I only had a basic exam. In short, I waited for over 30 minutes in the chair between x-rays and the exam, and was told that they wouldn’t be able to get to my scheduled cleaning because they were too busy. Unnecessary, more expensive services were recommended without having been offered a more cost-effective option up front. I requested that my fillings be changed from a white amalgam to a silver filling and that the sedation nerve block be changed to a local anesthetic(price difference was over $ 400 with my insurance). The filling was an option but the local anesthetic isn’t offered. I was told, «good checking, anyway». The bottom line, if you go to a chain place, please do your research because they will try to nickel and dime you.
Kimberly S.
Tu valoración: 5 San Antonio, TX
I love it here. I have even been checked on after procedures to see if I’m doing okay. I have also referred others here and they love it. It is clean, comfortable, and reasonably priced. Will continue to go back.