Monarch Dental

I Wouldn’t even give this horrible place 1 star if there was a zero option. These people are unprofessional, not friendly, incompetent and just plane no people skills. My husband and I (with full insurance) went in for just a routine cleaning. In 3 hrs we had xrays taken, and then were informed they were closing and they could reschedule a cleaning as they got behind, BUt had time to say I needed a 3500 $ tooth implant ??? Went to a new dentist for cleaning. I had 1 cavity and nothing more, No need for any other stuff they suggested, and covered by insurance. NEVER GO HERE. HORRIBLE AND A RIP OFF

I’m very happy with this location. The staff was friendly and efficient from beginning to end on both my visits.

I had a great experience at Monarch. The front desk staff checked me in right away and I got seen right away too. Dr. Fletcher is very nice and took time to explain what he was seeing but also took time just to get to know me a little. And then at check out I was in a bit of a hurry and the staff took care of me right away and had me out asap.
I also don’t have dental insurance and the prices aren’t too much. I can still afford to go in and get xrays, a check up and 2 cleanings every year (I compared it to when I had insurance and it came out to about the same as paying my insurance every month for a year).

I can’t say enough wonderful things about this particular office. Castle in general has been great in this whole process, me being a new customer, explaining everything to me in detail, working with me to get me in asap.
I had a wisdom tooth with a big hole in it, and needed to be seen right away. I live in Austin and called my local office. They set me up with new customer services to get me an appt for an exam [29 dollars for new patients right now, and worth every penny, FYI]. There were no openings for that day in Austin, so Jeanie [spelling? I don’t know but she was SO sweet] looked around and found me an opening in San Antonio. A bit of a drive, but really needed help.
Once I found it, [which was pretty easy, even not being from around the area] the office was clean, welcoming an the front desk staff were so nice. They got me signed in quickly and I was back doing Xrays in no time.
My favorite part of my visits was hands down the doctor. Dr. Robert Fletcher was so kind, explaining everything as he went along, from the initial exam, to my eventual extraction. (Not to mention he is EXTRA handsome). We had to reschedule my extraction for another day separate from the exam, and Dr Fletcher even sent me home with a prescription for antibiotics and some pain meds so I could handle the wait. I could have rescheduled at a closer office to my home, but they treated me so well I was willing to drive an hour and half, just to have the pleasure of being in these peoples care.
Its also worth mentioning I have no insurance at the moment and their prices are absolutely fair and conducive to a budget.
All in all this place is fantastic from the office to the staff itself, Special shout out to Dr Fletcher and his amazing assistant [Jen i think? sorry :) ] who made me feel so comfortable and relaxed through something I thought was going to be nerve wracking. I wish I could give a million stars. These guys deserve it.