Caliber Collision

They are so booked out that I would have had to wait a full week before they could even look at my car to evaluate it. Who knows how long the actual repair would have taken.
For this reason I went somewhere else that had my car repaired and back to me within a week.
Time is valuable. These folks need to up their game.

This is the last place I wanted to be… Nobody wants to be here because either somebody has run into you or you’ve run into somebody else. In my case it was the latter. I had a fender bender which was my fault because I backed into somebody and I was in the worst possible mood about having to come here. I appreciated that everybody was very friendly and efficient about taking care of me. I was pleasantly surprised actually. They coordinated everything with my insurance company and they worked with me to ensure my work schedule wasn’t interrupted. Tammy was the person I worked with. She was very friendly and helpful and she kept in contact with me through out the entire ordeal. My car looks good as new. Hubby examined it closely and was satisfied so all was well in the end… Pun intended.

I was rear ended by a Jeep at a red light and decided to get my car repaired at this location. My accident was a Fri afternoon, my appointment for repair was Mon morning, wow!
The other folks’ insurance was Geico and they conveniently have a rep on site at this Caliber Collision. Nice. They did a great exterior review of my car but said more may be discovered upon removing the bumper and inspecting the lights etc (they were right). I received daily updates on my vehicle’s repair, unexpected but cool. I had my car back on Thursday after work and the work they did was incredible; I was beyond pleased!
There’s an Enterprise literally next door so it was also effortless to pick up and drop off my rental car.
I hope I don’t have to return but in the unfortunate event that I do, I’m definitely coming back to this Caliber Collision. I recommend you do, too!

I had a bumper replaced here. When I went to pick it up a piece underneath was missing. When I pointed it out the inspector had no idea about it. He told me there is no part that’s supposed to be there. I knew there was because I took it off after my accident.
So it took and additional 3 days to get a simple piece of plastic ordered and replaced.
About a week later the part started hanging down and falling off. Now I have to go back to get it fixed again. Seems like pretty shoddy work to me.

Had I paid entirely out of pocket, I wouldn’t have gone to ANY collision repair shop. Let that be said first and foremost.
Did these guys fix my car in a timely manner? Yes. Did the repairs meet my expectations for quality? Yes. Is my car not in as good of shape as it was prior to the accident. You bet. Am I satisfied with what I was told «had to be done»? No.
My wife’s car got hit (and run) in a parking lot and the damage was to the front right headlight assembly. Additionally, the molded plastic bumber had become slightly ajar and had 3 teeny tiny cat like scratched below where the headlight was busted.
The technician stated that they would have to reorder the headlight assembly ($ 240 online but they charged $ 340 for the exact same piece), take off the bumber, strip it down, buff out the teeny tiny scratches, repaint, and put it back on the car. The price for this was just a hair under $ 1000.
Well, as my «hit and run» deductable was only $ 250, I told him to go for it. But I did have misgivings about what should have cost $ 300 (just to replace the headlight assembly and pop the bumber back in place). I was not at all worried about the 3 teeny tiny scratches that you had to get within 12 inches of the bumer to even pick out.
Had this been a purely out of pocket repair, I would have ordered the piece for $ 240 and paid a mechanic for 20 minutes of his time to instal it!
Too often with insurance claims, we just willingfully bend ourselves over the barrel and not think about the repercussions. Should I have any feelings ofguilt when I know the insurance companies are making billions in profit? I guess not. I just think that all thiings are connected and by just going along with the insurance insanity, we the people get screwed in the long run.
Oh well. The car is back to normal and looks great. Whatever they did, they did well. That’s not the issue.