Alamo Drafthouse Cinema – Park North

Overall a great place to catch a movie. Obviously food and beverages served throughout the movie can’t be beat. The location is also next to a comedy club and it’s near plenty of restaurants for whatever flavor you’re into. Like all business that have waiters and waitresses… You could have a random bad night. One poor experience would be the time my GF and I caught a movie that had been out for almost a month and a half. The place was empty. We placed an order and an entire hour went by without our food or waters. We did complain slightly with a sarcastic note and the waiter compensated our meals for free which was nice. They missed out on a huge tip since the generosity was flowing through my blood the night. Maybe another time I’ll let them delay my food. Until then Palladium/​Casa Blanca, I’m yours.

Went last night to see a movie. To see a movie here is awesome, but the wait service and my food was horrible!
We were there for 20 min and had to get up and flag a wait staff member down to get waited on. When he came we ordered our drinks and food. 10 min later we got our drinks. About 30 min later some of us got our food. One of us had popcorn and pizza which was good. One of us got a chicken sandwich with $ 7 fries with queso they put it on top of the fries, but i think it should have been on the side. My friend said it was good. I got a greek salad with balsamic dressing. They brought me a tiny container literally 1 TBS of dressing. I had to ask for 5 more. The salad comes with a lemon dressing and i didn’t want that, but was on there anyway and couldn’t find anyone to take it away.
My salad had the hearts of the bagged lettuce all throughout my salad. The core pieces and i put those aside. Very boring and bland and had to flag down someone for salt and pepper also for drink refills. I wanted to send my salad back but couldn’t find anyone so i gave it to my friend.
All of the food came at separate times and my bf was waiting for his mac and cheese. I had to flag someone down to see where it was. So we were about finished with our food when he got his (with fake bacon). He said it was just ok.
So the service is terrible and the mens bathroom was filthy and one out of the 3 toilets wasn’t working.
Next time we will eat before or after the movie. Won’t eat here again.

We have wanted to try out this place for a while and finally got around to doing so.
If you have never been to one of these theaters, this is what you do;
You get your ticket and your reserved seat and make your way there.
There is a bar /​table with a menu in front of the seats. To order, take one of the pieces of paper and a pencil at the table and write what you want, what theater you are in and your row and seat info (which is on your ticket stub), and then fold the paper in half long wise and stand it up for the waiter to come grab it.
I would recommend getting there 30 minutes early to get your order in before the movie. We got there about 15 minutes early and our order didn’t get picked up till the previews were going.
They seemed to only have 4 servers for the entire, jam-​packed theater. It was a Saturday at about noon for a brand new movie and just about every seat was taken. They certainly needed more servers. But our server was friendly (as friendly as you can be when whispering in a dark theater).
The food was out fairly quickly. If you are starving maybe order popcorn first while you wait for the food to come out.
Overall, it’s a little awkward. My biggest complaint is the terrible seating. The chairs are not very comfortable and are not much bigger than a coach airplane seat, so sitting and eating, elbow to elbow with someone was not ideal. We came back again on a weekday at 11:30 for lunch and a movie, and we were two of a total of three people in the theater, so that was a bit better, as you can imagine.
I’ll come back for the loaded cheese fries alone. Those were AMAZING! I also got their Mexican wrap which I didn’t love, I wouldn’t get that again. But the cheese fries, heaven! Also, their popcorn and sodas are free refills, plus you don’t have to miss any of the movie to go grab a refill since the server gets it for you! Major plus.
All in all, I would come back again, just only at an off time when I don’t have to sit and eat elbow to elbow, packed in like sardines next to a stranger. The tickets are cheaper than normal, and the food prices are pretty fair. Makes for a fun date.

I wish we could rate in negatives stars for this one. My family along with a line of other families were turned away from seeing Finding Dory (rated PG) on Fathers Day. Their policy states that you must be three and up to view the film and we were asked if we want to return on Tuesday for «kids day». Why sell tickets for a kids movies that not all kids can get into? I have a four year old and a six month old. Some of the others that were turned away were a few months shy of three years and were told they cannot see the movies with their older siblings.

Price for coffee is $ 4.50 (Luke warm).
If your trying to watch a movie, they bother you with food requests even after you have told them that you don’t want anything.
Their treatment to this 75 year old was very rude.
At the beginning, before the movie starts, they harshly remind people not to use cell phones or you’ll be asked to leave.
I did not find any kindness exhibited to any patrons.
These people are in the food business, the movie is a side market.

Been here a few times never had a bad experience but my seat had a big rip in it so it made it really uncomfortable to sit in with shorts since the edges were sort of sharp. I ordered the baked pretzel which came out really warm and fresh but the cheese dip was hard. Besides that overall not a bad place to go

Interesting concept– my husband and I were visiting San Antonio and my daughter enjoys this place, so had to go. Get to pick your seat in the theater when buying your ticket. Now my husband is not a fan — his food and beverage were blocking his view of the screen, didn’t like the servers hitting the back of his chair while they walked up and down the aisels — he also said he didn’t like being interrupted during the movie. He wants to stick to the normal movie theater (as normal as you can get in Vegas) — but the service was great, my dinner was yummy (just had hot wings) and the pop corn, the pop corn was DELICIOUS– I wouldn’t mind going back just for matinée and endless pop corn with that butter… It’s real butter BTW– and so good.

If your need to partake in food and drink at a theater, supersedes the movie you are there to see why are you going in the first place? That’s the impression I left with when I went to the Alamo Drafthouse recently. An experience punctuated by rude service, a disconnect in the vibe and an overall underwhelming theater experience.
But rather than write a long letter of my discontent I will highlight five reasons that justifies my two star rating:
1. The beer tap selection was weak along with the service at the lobby. The server was extremely rude and carried on as though he were Tom Cruise from, «Cocktail.» (I was waiting for him to do the whole acrobatic bit with the glasses, like throw liquor bottles behind his back.) I asked for a simple drink and the guy acted like I was inconveniencing him. And seeing a Kenny G. wannabe dude, who was a server, preening his hair whilst flirting with the ladies tells me the patron is low on their priority list.
2.) The theater tries too hard to project a lo-​fi vibe. The sound, the screen, the house room seem purposely set to create a B Movie Theater experience. The effect, at least for me feels a bit forced and doesn’t flow organically. For example choosing to play vintage previews alongside contemporary ones seems ultra pretentious. I mean who doesn’t want to see Alvin and The Chipmunks in, «Chipmunk Punk?»
3.) The No Texting, No Talking, No Latecomers disclaimer before the film is not even enforced. 1^st a couple next to me were texting nonstop throughout the film. 2^nd that same couple would not stop talking enough to see the film, or allow me. And lastly the 3^rd a group of patrons walked in well after the movie began, which was a bit distracting.
4.) And continuing on the point of distractions contrary to belief having servers wait on patrons throughout the duration of the film is very distracting. I know the wait staff wear black, which is meant to decrease the likelihood of distractions. However, having them constantly moving through aisles and in my view got to me after awhile. In the crucial scene of the film a waitress moved in front of my view, thus ruining my movie experience here.
5.) Well, there is no five. I’m partial to odd numbers!
Needless to say my experience at The Alamo Drafthouse, at least at this location was not the greatest. It is a place characterized by a supposedly lo-​fi vibe where high priced admission, beverages and food meet. I know this place has its share of fans that lauds it. Unfortunately I’m not one of them. For me any likeability it had was surely lost in the bowl of their bottomless popcorn.
ps. Maybe I should’ve asked the couple next to me too busy on their brightly lit phones exactly what happened in the scene that I missed?

I’ve been to this draft house since it’s debut. I’ve seen the food go from really good to «I’ll go back myself and fix it the way they used to make it». Each plate going out the kitchen door should be consistent day after day after day-​year after year after year-​or take it off the menu. This is what brings return customers.
Looking forward to the day i see «Under new and improved management».

This location is still my go to Drafthouse and they’ve done a few updates regarding their drinks and growlers. All ADH locations are now serving hard liquor, where as before it was just beer, wine, and your frozen sangria/​bellini. Since they have made these changes, their growler program no longer exists since they had to change their liquor license in accordance with the law. So don’t bring them anymore because they can’t sell beer in it to you, and they don’t have any to sell as a souvenir. They still sell pitchers of beer though. This change doesn’t bother me because there are days I want a Margarita or whiskey instead of a beer. Yesterday, my husband and I went to see Captain America and I got a frozen Margarita. It was fantastic! Kudos to the bartender for making it strong and not watered down with just syrup flavor. Next time I head back, I want to try their Pina Colada. The only thing they need to change up is the menu. I guess my hubby and I are there too often, that it’s become kind of a bore with the food choices. It’s been the same for the past 2 – 3 yrs with a few changes. Other than that, it’s still the place to go in my book. Oh and one more thing, download their App and you can purchase your tickets and seats ahead of time. That way when you get there, you can show them the Barcode on your phone and Boom… tickets printed and ready to go! Continue to use their app and become a part of Victory Rewards. The more you head to the movies, the more rewards you get from free food, drinks, movies, special premiers and so on!

Not my favorite ADH location. Whenever we go here, it smells of vomit and the seats need to be replaced. Some seats have rips and tears in them which dig into your legs if you’re wearing shorts and most chairs lean forward so your not comfortable at all.
Giving three stars however as the food I’d always good and service has been prompt.

Before I delve into this two star territory, let me add a quick disclaimer and tell you that I love the Alamo Drafthouse. At some point, I’ve been a regular patron at all locations in both Austin and San Antonio, and it PAINS me how the Park North location, aka my closest Drafthouse, absolutely tanks in comparison. I might as well be at the dollar theater watching a bad Vince Vaughn movie for the experience I have each time I go. But let’s get down to the nitty gritty.
The service here is among the worst I’ve seen. I could go on and on about rude encounters with staff, about how our empty trays of food will just sit in front of us for an hour and a half into the movie, or how I will raise an order card only to see my server literally take off down the stairs upon first glance and never return. But the absolute worst of the worst happened last night, when I ordered my standby dish — the loaded fries. I ordered sans bacon, but when they arrived, they were pretty much sans all goodness; they were missing the cilantro, sriracha, and basically all of the tasty sauce that I’m used to being loaded on top. I took one bite, realized they were lacking, and immediately raised a flag for our server while casting the tray of fries aside. The server arrived 10 – 15 minutes later and took my plate of fries back. Excellent, I thought. She’s going to make this whole thing right, and then I can enjoy my $ 9.00 fries the way $ 9.00 fries should be enjoyed. Imagine my utter, utter shock when my server returned another 10 minutes later, WITH MY SAME TRAY OF FRIES IN HAND, and the requested ingredients splattered on top. How do I know they were the same fries, you ask? They still had my same fork inside from the first sad, lifeless bite I took. Meaning this server literally took my tray of fries back after noticing I hadn’t eaten them, topped the old dish what was supposed to come on top, and brought the freezing, TUNDRA, cold fries back out for me to eat. Disgusting. Not only is this a food safety violation (delivering me food that has been taken back to the kitchen), it’s just seriously disturbing that I would be fed the same plate of cold fries after a mistake on the kitchen’s end. I don’t get it Alamo — do you think I was trying to have my cake and eat it too? Do you think I just wanted to screw with your kitchen and really stick it to your server? No. I just don’t want to be sold imposter «loaded fries» when they are actually just dry, sad potatoes with cheese.
On top of this truly unfortunate experience, we’ve had countless of wrong orders, ticket booth confusion and major attitude from staff. We once had a pair of rain check tickets that the ticket booth would not honor; called a manager over to sort out the situation, who at first told me there was nothing they could do BEFORE even hearing what the issue was. Once I explained we were just trying to use rain check tickets, she quickly printed them and walked away. No apologies, no assisting the confused staff member, no cares to be given that day.
My best advice to anyone visiting this Alamo is print your tickets online and eat your dinner beforehand so as to minimize all contact with the staff. You’ll enjoy the Alamo atmosphere and hopefully the film, which is about all you can ask for out of the Park North location.
Two stars only because I love the Alamo Drafthouse, but be forewarned that there is some seriously poor management going on at this location. It’s worth driving an extra few miles to Stone Oak or Westlakes.

I usually go to the Westlakes location. This Park North location was created for giants. I’m 5’2″ and a few friends I was with are shorter. We’re all in our 20’s and 30’s, so we don’t expect to grow taller. As a result, we weren’t able to sit back and relax fully because, at our height, the table top slices the bottom portion of the screen sitting from this angle. We needed to sit on the edge of our seats, and not in a good way, to watch. I’ll stick to my regular Westlakes location for now. That location is much more suitable for the shorties of the world.

I had a pretty bad experience here about 3 months ago. It was my first time to visit an Alamo Drafthouse location and I heard such great things about them that I was pretty disappointed. Now, I’d like to note that this is the one and only time I’ve gone, so perhaps it was an aberration.
The theater looked completely run down on the inside. Signage was ripped off the wall, boards were up the outer windows, and the women’s bathroom was just awful. Two of the stalls were clogged, one of the doors didn’t lock, there were buckets collecting water from the ceiling, and the soap dispenser on the left side had fallen off the wall and was just propped up on the counter. I would have thought they were renovating but there were no signs or any indication that the mess was temporary.
The staff was polite and quick, and the food was good (a little overpriced, but not too much for a movie theater). I have nothing bad to say about that part of the experience, but I was extremely let down by the facility.

Love this location. I usually go to Westlakes because it’s closer and parking isn’t as crazy as Park North. This location is much cleaner, the rows are more elevated so if you’re short/​tall, there’s no issue for others around you. Service can be a little slow, but I’ve never had issues.
Food is also hit and miss for me. Sometimes it just tastes really burnt or dry. You can’t go wrong with drinks and popcorn though! Or those shakes. Delicious!

LOLLL. I feel silly making a review about a movie theater but drafthouse needs some love!
I love love love love love love Alamo Drafthouse. This location is closest to me, but the one in stoneoaks is also really nice! If you’re in Austin– you’ll be even more amazed!
Where to start,
it’s simple. GREAT food and a movie of your choice. Amazing place when you don’t want to decide on a dinner after a movie or it’s soooo late and restaurants are already closed but you want some good food.
Food–
Cheese pizza– An amazing price and a must have if you love pizza! It’s the thin kind of pizza which I love.
Cheesesticks– One of my favorite cheesesticks in San Antonio, is that weird? I go to the drafthouse to order cheesesticks and a beer?
Philly Cheesesteak– My boyfriend usually gets this, and he loves it. It’s huge for the price!
Hot Wings– It comes in HOT, VERY HOT, and BBQ and another flavor I could never remember. Hot is actually hot. Also, the meat in those wings will fill you right up :)
So obviously I could go on and on about their food, basically it’s killer.
Wait hold up,
don’t forget to order their peanut butter banana cookies with a gallop of ice cream! Oh my gawd. So delicious.
They have a alcoholic ice cream shake that is also pretty darn good.
Damn, hopefully your date isn’t as demanding as me when it comes to food! hahaa!
The popcorn is a really huge bowl if that’s what you really wanted to know…
I normally have really good service while I’m there, SOMETIMES you are bound to get someone new. If you’re honestly worried about that and not trusting someone to deliver your food, you could arrive early and order at the bar and eat there. It’s all the same. I just noticed that a lot of people have complaints about the service, I haven’t had a bad problem. Once, they forgot about our food but ended up giving everything to us for free. I do feel taken care of. And haven’t been to another movie theater in a very long time.
Bonus:
So they have a rewards program called Alamo Victory– and you get a free ticket for your birthday for just joining. I’m a captain! So I get a little more goodies plus invites to free screenings. Totally cool. Also, I reserve my ticket and seat online– NO WAITING IN LINNNNE.

I have a love/​hate relationship with the Park North location of Alamo Drafthouse.
Everyone knows how the Drafthouse system works, so I don’t feel like I need to comment on the layout or comfiness of (or lack there of) the chairs. I love the no kids policy and no talking policy. I also love their herb Parmesan popcorn, when I can actually get it.
What irks me the most is the service. They may as well not even offer food and beverages for how often they manage to screw things up. Most recently, my friends and I watched Sisters. We all ordered food at the beginning, 30 minutes before showtime. Or rather, we put our orders up dutifully. Unfortunately, it wasn’t until the previews began that we actually met our waitress and she took our order. It took forever for the food to come out. We were almost halfway through the movie before any food came out, and when it did it was bad. I got a simple burger because I didn’t feel like anything too fancy. The burger was dry and overcooked. The fries were soggy and cold. It was obvious my food had sat for a while. What was worse was we waited an additional twenty or thirty minutes for my friends food to come out. It never did. I had to leave my seat twice to track down someone to explain where his food had gone. After another thirty minutes, his food finally came out, but not before they brought the wrong thing twice.
This isn’t the first time something like this has ever happened either. I consistently order popcorn and will never receive it, but still be charged for it. I’m usually charged for it because the people sitting next to me get the bowl of it and not me.
Don’t even get me started on the fiasco that was the Home Alone quote along, where on the website they promised «unlimited cheese pizza» and the wording indicated that it was included in the ticket price. This wasn’t the case, they tried to charge everyone an additional $ 11 for cheese pizza once the show started. When the exact same screen the night before at the Stone Oak location had unlimited cheese pizza. I missed most of the movie trying to reason with theater management and the event organizer. They didn’t make that mistake this year though and revised their event page.
I’ll still frequent Drafthouse because they’re the only ones in the city that does a movie bistro with borderline efficiency.

So I usually go to the Palladium when I’m in SA for a movie, but since our hotel was conveniently in the same shopping center as Alamo Drafthouse we decided to give this place a try for mainly two reasons. First we have a similar thing in Houston with food and a show seating and second, it was a Saturday night and we wanted the reserved seating.
That being said, this place definitely on the weird side of movie going experiences. You can kind of just walk into a movie theatre, get cozy, etc then randomly asked for your ticket stub once you’re already seated. I’ve never encountered a system like that before, it’s kind of disruptive to be honest. There also only seemed to be 1 or 2 staff members for the entire theatre. This is unlike the experience we’ve had at the other company in Houston where you get checked at the front and then there are 8 – 10 staff members ready to help you with your order.
As for the in service part of the movie, the vertical paper slip is kind of a dumb idea since it’s dark in the theatre and the staff member has trouble reading what the order is. So the end result is someone just waiting around blocking you from watching the movie.
Sigh. I’ve definitely experienced better in terms of the food+move experience as well as general movie going.

I enjoy the drafthouse for movies. You know the routine. Take your seat, write your order on a piece of paper, and wait for your order to arrive. The carinevore pizza is great and so is
the possibility of seasonal draft beer. Last night at Star Wars must have been the poor girls first week, while we got our drinks and food quickly, paying the bill was another story. The credits were done and the 10 minute countdown timer for the cleaning crew was almost over before the person in charge stepped in and got us our bill.

Comfortable seating. Food was «meh», service was terrible. We order two meals and two drinks. She brought one drink, twenty minutes later brought the second drink, then brought one meal and about 15 minutes later the second meal. My burger was cold, dry and tasteless, the bun was dry and chewy. For $ 42 (including added 20% tip), I expected a lot better food and service.
One chicken wrap, one blue cheese burger, one Coke and one beer, $ 42.
We heard it was cold, so brought jackets; not even close, more on the too warm side. Black as night when the lights went down, could not even see my food.
Good screen, volume a trifle low, and zero talkers, yackers, texters or tweeters, good!