Time Warner Cable

I had to order TW since our new residence doesn’t have Uverse available. Something we were not happy about. We. HATE. Time. Warner! Terrible service all around… TV, internet. Just doesn’t compare to Uverse. As soon as Uverse is available here, we are cancelling TW. TV doesn’t have the same clarity as Uverse, limited channels, lagging, slower Internet speed, confusing channel setup, recordings always mess up. Constantly have to reboot dvr boxes. And unlike, Uverse, only the dvr boxes allow u to set up recordings, fast forward, pause, or rewind live shows. And of course, getting multiple dvr boxes means more money. And «free installation» only refers to 3 connections/​tvs, anything after that isn’t free. They fail to mention that when ordering service. We only wanted TV and Internet, but it was less per month to have a landline as well. So, we have an extra service we dont use. Just not comparable in cost to what you get.

Poor customer service. Had to go in because the cable company became too greedy. They are expecting a taxpayer bailout before Obama leaves office. That is why they are trying to lose customers right and left. ALL channels are now encrypted requiring the lease of their crap on ALL your TV sets, despite spending several hundred dollars on custom QAM equipment. Like Hillary Rodham Clinton, Time Warner is above Federal law by 1. Tying their equipment violating the Sherman Anti Trust Act, and 2. Refusing cable cards to customers because they only keep 1 tuning adapter at their locations. I needed 2 cable cards and 2 tuning adapters for 1 Tivo and 1 ATI digital wonder external tuner that is digital cable ready. and they gave me one that looked like it had cigarette burns on it, and some animal chewed all over it, and missing a foot. Box looked like it came out of the refuge. Gave me 2 digital adapters instead in which the lady who probally has a second job at the United States Post Office or the SNAP office thrown the manual in the bag which wasn’t it English. Lady had a Post Office like attitude with me. Per the FCC rules which Time Warner doesn’t want to follow state that Cable Card installations must not be made extremely difficult and they must give them out upon request to customers when asked for them in the lobby to allow customers to self install the cable cards. See:
Had to report them last year for refusing to add linear premium channels in which corporate lied to me stating I had to have a set top box in order to watch a certain network. Because their computer wouldn’t add the channel to my cable card TIVO device.
Time Warner Cable is now the New Clinton Cable, Like Hillary we are above the law!!!
I want to upload pictures of their crappy equipment but Unilocal is not letting me do so.

They have a bad business practice, AT&T is very similar with this, so this is why I still have these people. The lesser of the two evils. If you are out of Time Warner Cable due to the fact that you couldn’t pay the bill, and you go back after about 6 – 9 months, they will tell you that there aren’t any charges, just turn in the equipment and they will restart your services after paying late fees for holding the equipment. They will give you about 48 – 72 hours of service making you believe they wiped the other charges, then you will get a phone call, followed by all the services being shut off. I know what you are saying «pay your bill on time and you won’t have the problem» and I get that. I would’ve paid for the entire balance at the time of re-​signing had they not done an unnecessary bait-​and-​switch that just forced me to pay the balance 2 days later. Honesty is the best practice.
UPDATE: So they are hanging me with a $ 260+ bill from an account that belonged to my father back in 2009 when I wasn’t living in the state. Because me and my father share the same name, he’s the III and I’m the IV, they are holding me accountable for the bill because they both read the same because didn’t use our suffixes. Some real crap. Guess now I’ll be out over $ 700+ to get services restarted now.
2ND UPDATE: So, I was indeed forced to pay the $ 269.31 bill from my father’s account in 2009. Time Warner Cable, Inc. has a clause in their system that if you have lived at the same address and you had a relative or next of kin that has previously lived at that address, you are responsible for not only your account but also your for your next of kin’s account as well. If a relative has previously lived at your address and you know that they had a past due cable bill, you may want to re-​consider your options. I do know that there are other companies out there that will not hold your relative’s accounts against you.

I received a mailer from Time Warner for Internet 100Mbps /​TV /​Home Phone @ 89.99. I really wanted to give my business to them. I called to understand the deal, and when you get done with equipment and broadcast service, it is actually 171, xx NOT 89.99. I wanted to understand why is was almost twice the advertised price. They said they had to add the broadcast fee, hd fee, equipment rental fee-​the 100Mbp is not actually bundle speed if you have more than one TV so you have to go to 200? I explained to them that I really wanted to give them the business, but they are 50 more than ATT Uverse. I offered to buy the equipment, and they said I could buy a modem, but the boxes for the TV could not be purchased and would be 26.00 per month. Sorry, you simple are not competitive at a price level.

Avoid using Time Warner SAT. The worst cable we have experienced in 16 years and six cities. From the beginning, the tv would just go blank with an error messsge that says omething like… sorry, call this number to work through the issue and get a correction code. They just forced us to change to a digital box. Some channels can no longer be watched due to poor, staticy picture and the other channels are boxed. We have a 32″ TV in the bedroom and the picture is boxed to 20″. And we pay a premium in order to watch NFL, which now has a boxed frame. On our larger tv, ¹⁄₃ of the screen is black. And their Internet service is frustrating as well. It finally works after months of frustration and two house calls.

Nathaneal Stewart buried our backyard cable & did a very good job. Previous InterNet/​TV Co left wiring visible throughout the yard, while Nathaneal in short order made it invisible. Huge difference, thanks Nathaneal.

Service continuously goes out. When you call and enter your zip code, it tells you that your service is out and there is nothing you can do, that they are working the issue. How about a refund for all the times it goes out. Last time it was out for 4 hours. I work from home, this is ridiculous. Keep the service number in your phone, you will need to call it many times. If I could give it less than one star, I would.

Shoutout to the 20 people in line at the store that has more patience with this company than I do!
I recently moved to a new house so naturally, I needed a new service provider for TV and Internet. Mostly internet since Netflix and online streaming is available. My family and I chose to go with a Basic package. Slow internet and 20 channels for the whopping price of about $ 50. It took them 2 weeks to get someone out here to install their shit-​boxes. And this is where things start going wrong. After about a week or so of enjoying the Dial-​Up-​like internet and 10 religious-​based channels (not my cup of tea), everything stopped working. No Tv, no internet. Just flat out, no service. Well what the heck?! After answering the SAT questions that im asked by the outsourced call center, they set us up with a repairman to come out and fix it… a week later. Not only that, but it took another repairman to come along and fix it… another 3 days later. Thats a total of 10 days without internet. Thats a big problem for me since I am an online college student.
The service is finally working… for about 4 days. Then the internet is out, then the tv, then the internet is up, then out. TV is back! Oh. wait…nevermind. The two services never worked correctly simultaneously. Either the Tv worked, or the internet did. Never both at the same time.
I was at my wits end. Naturally, I wanted to stop the service. After calling twice, once more after I didnt have the right information with me, I was harrassed into not cancelling. The woman kept throwing bull$#!& facts about me about how their repairs are free and quick. Not quick, and i dont care if its free. I just want to get the service Im paying for! Finally the rep suggested I take the modem and cable box to one of their stores. Why wasnt I suggested this easier route before? Because TWC doesnt care about CS, thats why.
I drove to 3 locations. One was no longer there, the other was the HQ for repairmen, and then I was finally led to this location. I was one «our service is better» comment away from getting a pilots license and flying it into the building. All I had to do to cancel my service was to drop off the boxes. Thats it. No outsourced call centers, no SSN#, no birthdates, no super-​duper-​secret-​customer-​password to cancel.
Im done. The only good thing I got out of this company is realizing my patience level. Now if you’ll excuse me, I have an aneurysm that needs help.
Good riddance, TWC.

Can I give negative stars on this review? Am turning in my hardware and all I need to do is drop it off. It’s 2pm on a Friday afternoon. There are 26 people in a line wrapped around their store floor and only 3 windows open to assist customers. There are 15 people with hardware returns but there is not a dedicated drop off for these customers. Wouldn’t it make sense to create lines for these various customer types? I mean come on Time Warner, you have TWO dedicated desks to accept payments but not anything for people with other services needed. Why would you right? I mean making sure you get your payments is FAR MORE IMPORTANT than actually providing overall good customer service. But I’m not shocked because overall you customer service has always sucked. Am going back to ATT Uverse where the customer service is great and the cost is lower. Good riddens!

The switch to all digital means you get ¼ of the channels you got before or the same amount of channels for twice as much money. I am dropping my cable in favor of Amazon prime and Netflix. In the past Time warner charged me for a wireless router which I bought myself. They are shady and trying to take advantage of the switch since the amount of infrastructure required for the all digital is a fraction of what it took to provide an analog signal. Crooks.

Complete piece of shit service. They promised me for an equipment pick up between 12 – 2 pm, yet even until 5 pm nobody’s showing up. Take note that I’ve told them EX-​FUCKIN-​PLICITLY that I have a flight to catch at 6. The reason being: oh we can’t contact our technician who’s supposed to do the service. WELL IDK MAYBE SEND ANOTHER ONE???
I’ve lived in 30+ states. I’ve used God knows how many internet provider. This is the utter worst. I wouldn’t wish a free TWC service even to my worst enemy.

Not only is Time Warner an overpriced monopoly but I’ve called several times when my Internet goes out and it takes 30 – 90 mins on the phone with a representative who doesn’t speak English well to get it reconnected. Communication is challenging to say the least.
Then they mailed me a new modem and i had to bring the old one in.
When I called to try to reduce my monthly bill, at least 2 different customer service representatives told me to get a $ 20 modem at Best Buy to save money.
When I went to Best Buy, not only were there not any $ 20 modems but information I’d been given wasn’t helpful. The Best Buy employee helped me figure out what I needed despite misinformation or lack of information from TWC.
I can’t stand this company and I would use a different cable provider if there was another option.
Jeanette helped me and was kind and efficient but when I left there were 2 customer service agents at 5 windows and 15 people in line. #customerservicefail

Call a month ahead for installation if you’re moving. I had an appointment on a Monday. 3 hours later still no internet or telephone and maybe an appointment in a week. The service STINKS with a capital S. Don’t bother wasting your time calling in for any better appointments. If you can get another provider ditch TWC.

Long line, but they had a teller at every window and that made the ridiculously long line move with some consistency. The teller was nice but seemed uninterested… Fortunately you don’t have to be interested to confirm our purchase and deliver our merchandise. Not as bad as I thought it would be.

Make sure you have the customer support number on speed dial, you’re going to need it so you can call to get horrible customer service from someone from another country who barely speaks English so they can tell you that it’s your modem that’s causing the problem because of course it’s never their fault. Lmao! What a joke! This company is the worst. No no no! Beware.

No sense of urgency for long wait… Ok I get it is Saturday. So I cancelled TWC end of Feb and it took me 3 hours due to transfers back and forth based on word of move vs disconnext. I sold my house so I wasn’t moving. I begged customer service to just disconnext and guess what happened, «sir, I have to transfer you».
Finally I disconnected service but I turned in modem to this location before because I purchased my own modem and used for last year. I took time and called 3 times in next 3 weeks to ensure I didn’t have balance because I know TWC even though I had auto payments, I was actually told I have a credit and will get a check sent to me… WRONG.
On this lovely Saturday I get a call from collection agency stating I didn’t pay TWC for non returned equip and owe $ 40. I am now in line because I will not call customer service, going on probably 5 – 6 hours total for something that should be regular practice to disconnect and return equipment. Should I escalate and have to validate returned equipment or do what I am going to do and pay then to be rid of them. I am not even pissed anymore, I am numb to this companies stupidity and lack of customer service.
hopefully this is «The End»

I would need an hour to write about all the problems we have had with Time Warner. Not showing up three times, calling to confirm and then still not showing up. Taking 8 months to follow through with our free laptop we were supposed to get for signing on with them and then being told we need to be students to get it. Cable service dropping for no reason and with no explanation. The thing is, I honestly don’t even think AT&T is any better these days.

Okay, so I know that Time Warner Cable is supposed to have like the worst customer service in the world and when I called to downgrade my service, I was not expecting such a pleasant experience.
I originally called to get rid of my cable and join the leagues of those who are sticking to Netflix and Hulu Plus for their cable needs. I was paying 140 $ for standard TV (no movie channels) and internet with the turbo upgrade. When I called, I was offered a wonderful package if I would only grab a pesky phone line (awesome for directing all those telemarketers at) for 125 $ that not ONLY upgraded me to EXTREME internet but I got to KEEP my cable package AND HBO! Game of thrones! Score!
Unfortunately, I had to go to this location and switch out my modems. The wait was long and it was 2:00 PM on a Friday so it was kind of unexpected. Why weren’t you people at work? I only waited for about 20 minutes but parking was ridiculous. Here’s a tip: Park behind Chipolte and walk the short distance.
Customer service wasn’t overtly friendly but I was in and out with my brand new modem within 20 minutes and on my way, so TWC, you’ve outdone yourself.

Two quick tips:
— I recommend that you reboot your cable modem box and wireless router when you are experiencing speed degradation. I’m a heavy data user and I reboot mine every 3~4 weeks
— It might be worth it if you buy your own Cable Modem box. Amazon have boxes between $ 60 ~ $ 80, and you are paying $ 6 a month for the modem, so you will get your money back in a year
My experience with TWC has been mostly pleasant.
I’m a heavy data users: downloading, uploading and streaming. The quality has been very steady. I never had any problems with the speed for the past 2 ½ years.
As for customer service, I only called them 4 times, and they all have been very pleasant. Since I’m somewhat technical, I had no problem following their instructions.
My only complaint is when I moved from one apartment to another, the originally scheduled install guy never showed up at the time slot. I called in and they said that he called me but I never answered (not true). But the guy on the phone helped scheduled a switch turn on apt the next day (it didn’t require me to be home) and as a backup, he scheduled another install the day after. The first switch turn on didn’t work, but the installer come by the next and everything worked.

I still have a hatred toward TWC. I wish they would stop mailing me special offers, as we have since switched to AT&T Uverse with no issues and absolutely love it! Better value, better technicians, better quality.
The TWC monopoly is ending!
Oh, and I never got my remaining balanced reimbursed to me for not renewing my contract. Those stingy b’s.