Bassler Veterinary Hospital

This is the best veterinary service around! My girlfriend and I recently adopted a sweet, loving, cat. Almost instantly we noticed something was wrong with her mouth. When we got a look we noticed one of her canines were missing. My girlfriend decided we should take her to get it looked at it because it seemed to be getting worse. She looked around at different veterinary hospitals in the area and decided to go with bassler veterinary because It appeared that doctor bassler was well qualified and my girlfriend read some good reviews. We are so glad that we made that decision, and found this wonderful place that not only cares about your pets, but they care about us people to. Every single person we have spoken with there have been nothing short of phenomenal, and it is Clear how much they love what they do. As it turned out, our cat had a severe infection in her mouth that was causing her teeth to fall out. Our cat went into surgery two days ago and is now recovering well. They even called us today just to check in and see how our cat was doing. If that’s not above and beyond, then I don’t know what is. This is the only place we will bring our pets from now on. Thank you, Doctor Bassler for saving donut and getting rid of her pain!

We moved to Salisbury back in 2008 and needed to find a local vet for our four legged family members. For the past seven years, Dr. Heidi Bassler and her compassionate team (both long time and newer) have been there for us through sickness and health.
You simply can’t predict how the years will treat each of your pets and we have had the poor fortune of having numerous and sometimes challenging health issues with our animals and each and every time we’ve received the most caring and comprehensive care possible.
Diabetes, heart disease, cancer, pancreatitus, cerebellar hypoplaysia, potential Cushing’s disease, calicivirus that went through the entire household, feline asthma… you name it, we’ve experienced it!
We appreciate that Dr. Bassler examines several avenues, consults outside specialists if needed, and carefully makes her diagnosis, even going back to brush up on veterinary medical journals if a situation presents that she hasn’t had much exposure to. It shows her level of concern and desire to provide the same level of care for our pets that she would show her own and that is invaluable.
That same level of care and concern extends to those moments when we’ve had to make the decision to help our family members cross over from this life. We have had to say goodbye to more than one precious soul, and each time Dr. Bassler and her staff members
have been there, maintaining absolute professionalism balanced with just enough personal touch to let us know that they, too, mourn the loss.
I wouldn’t hesitate to recommend this hospital and I am sure that our four legged family members (present and future) will be receiving her care for a long, long time.
Sincerely, Kristine, Andrea, Violet, Audrey, and Mr. Barney (20 years old and still tickin’)!

Another true review with a now healthy cat. My 12 year old orange tabby Ollie is feeling great because Dr. Bassler and her skilled staff saved Ollie from a Pancreatitis infection last week. Last Sunday night Ollie severely vomited. Monday morning Ollie vomited again and did not move when I put his brother and his food down. I called Dr. Bassler and she told me to bring Ollie in right away. At Bassler Vet Hospital they took Ollie’s temperature. Over 104 degrees and he seemed lifeless. Immediately Dr. Bassler and her staff started IV’s and tests. The next morning I spoke with Dr. Bassler and Ollie’s temperature was normal and he was OK. OK because Dr. Bassler and her staff applied cold compresses to Ollie for hours after I left because Ollie’s temperature actually got hotter after I dropped him off. Ollie’s correct antibiotics worked quickly and he is fine and getting back to his normal energenic self. Tomorrow I am going to send a nice bouquet of flowers to Bassler Vetinary Hospital.

Everyone at Bassler Vet is awesome, I really can’t say enough good things about Dr. Bassler or her staff. My dog had to go to the emergency hospital late last night and I emailed Dr. Bassler to let her know. She was on the phone at 11 pm with the emergency hospital before I even got their with my dog. If you want a hospital that that truly understands Vetrinary medicine and actually cares about you and your pet this is the place to go.

I cannot say enough good things about this clinic. The staff is amazing, they love each pet like its their own, they helped me calm down when I was worried about my cat being sick. Luckily it wasn’t anything life threatening but as a pet parent, it’s still scary. Dr. Bassler is amazing, she is so knowledgeable and she treats your animals like they were her own.
They give estimates about the procedures that need to be done so there are no surprises.
Their prices are very reasonable and they have the best interest of the animal at heart.
Thank you for being my two cats doctor. We will be seeing you again!
Sincerely,
Rachel, Clover and Tyke.

Bassler Veterinary Hospital is the best of the best. Word on the street is that if nobody can figure out what is wrong with your dog or cat, then you need to see Dr. Bassler. With this in mind, I brought my dog King to Dr. Bassler when King became gravely ill and other vets were scratching their heads. Dr. Bassler took a detailed history, performed a thorough exam, and ran some special tests. And just as people said she would, Dr. Bassler diagnosed the problem and put King on the path to recovery. I am so grateful! Dr. Bassler is very friendly and also has a really nice staff. She also responds to my emails, which makes me feel valued and keeps me informed. Thanks, Dr. B!

Amazing staff in a scary situation! My pup ate a chlorine tablet out of the pool skimmer basket while my husband was cleaning the pool and as soon as soon as I noticed she was chewing something, it was gone. She had eaten an entire tablet of concentrated chlorine. I was terrified to say the least, I ran inside and called the hospital right away. I explained my emergency to Tracey and she pulled Dr. Bassler out of an appointment to talk me through what to do. I called poison control and luckily it wasn’t going to be fatal. After speaking to Dr. Bassler again she called the toxicologist herself to get the report directly from her and called me back to get her set up on the medications she would need. She even e mailed me last night to follow up on my puppies condition to
Make sure I didn’t need any additional help. I am Sooooooo thankful to Dr. Bassler for being there when I needed her!!!

I was actually forced by their attorney to take down my original Unilocal posting. I actually received a 4 page letter telling me that I will be held accountable if they suffer a loss of business because of my posting. I had no choice but to remove my original posting. I know other people have had great experiences here and I’m not knocking that. I’m actually glad for them. I just want people to know about the aftermath of my original posting. Read my other reviews and understand that my negative reviews are very professional. I’m actually pretty easy to please. I usually give businesses the benefit of the doubt and an opportunity to make things right.

We had a sick pet last year so we took him to this office. We knew very little about it, but he needed to see someone immediately, and this place was close to home. I am so happy we made this choice! Both the doctor and staff are so friendly and compassionate. All of our pets are now regular patients at this office. It is so clean, and they treat our pets with so much care, and are reasonably priced. I will never take my pets anywhere else for medical care!

I am so not impressed, do yourself a favor and find another vet. I did some research and spoke to some people before I even stepped in the door, no one really had anything good or bad to say. Then I proceeded to ask a series of questions as to what limitations they have. I was assured that they can perform all diagnostic test and that they could be done on site. Long story short, I was given some bad information by the person I booked the appointment with, as a result the test needed for my dog to go to training school weren’t back in time and I ended up having to put the training off as a result. That was the last straw after having spent over a thousand dollars, I said something, Heidi Bassler told me I could have my records and find another vet.
Other issues noted before the last straw, urine and fecal test are more expensive than other vets in area. Fails to keep prescription dog food in stock, despite there not being a shortage, I called the manufacture to verify the explanation as to why they didn’t have food in stock. Heidi nor any other vet works Saturdays, the office is open with no doctor. Heidi kept referring me to a specialist for the tooth she was concerned about, turns out my new vet stated he was fine and didn’t need a specialist, the tooth has come in fine and is not an issue. My opinion is that they like to pad the bills with unnecessary procedures/​tests. Prime example, urinary test for infection, prescription given, and they want a follow up test to confirm the infection is gone. I would understand if their were any other symptoms remaining after the antibiotics had been administered. They wanted to schedule a follow-​up visit and another urinary test after the meds were administered, even though there were no additional symptoms remaining. If you decline the additional test, expect a nasty comment to be made in the records.
Do your research, ask your questions. I have since found a great vet in Durham N.H., it might be a 30 minute ride, but definitely worth it.

For several years, we were loyal customers of Bassler Veterinary Hospital. I had high praises for Dr. Bassler on Unilocal and other forums. We were comfortable at her old office on Bridge Road, comfortable with the fees and the environment. Once Dr. Bassler moved to the new building here, it seemed like her business practice changed, as did her method of charging. She told me several times that the prices are so high because she needs to send her staff to training throughout the year and training is expensive. I don’t know why I need to be paying for her staff’s training. I expect the Vet to take care of my dogs without over charging.
I have changed my review because not only have we left Bassler Vet due to at least two incorrect diagnosis, but also because I have spoken with people I referred to Bassler who have also left due to the abrasive tone and high fees from the doctor. On our last visit, we brought both our dogs in for annual shots. The doctor immediately said one of the dogs would need dental work, including sedation and removal of a tooth in the back of his mouth because she said his gums were bleeding. We did not see bleeding gums, and this now was a gut feeling that the doctor was making things up. We took the dog to a bigger and well known veterinary hospital only to find out there was absolutely nothing wrong with the dog’s gums or teeth. Before we left Dr. Bassler, we spent nearly $ 200 on blood work, that was in preparation of dental cleaning. At the time of the blood work, no one told us we had to get the teeth done within 30 days of the blood work. Two weeks later, it was too late to schedule a cleaning. If we wanted to proceed, we would have to spend another $ 200 for the same blood work and schedule again. The reason was ridiculous and I’ll let you imagine what it could have been.
In any event, I do not recommend Bassler Vet for your care unless you have a lot of money to spend and appreciate not getting the truth about what is wrong with your pet. The staff are friendly though.
If you do stay, be sure to review all charges and ask questions before paying or proceeding with any services. Prices can be expensive if you don’t ask.
Also recommend you acquire pet insurance; pet insurance can save hundreds of dollars. VPI Pet Insurance is one company that has been around since 1980, affordable.

I took my very sick cat there. and the one word I can use is. bamboozled! First they outline what they want to do then will not do anything until you pay upfront. I was there for over 2 hours! A good part of that time i enjoyed listening to their conversation about restaurants, Then after spending almost 500. I had to cough up another 40. for an antibiotic. After my 500. showed nothing other than what I even already knew, it was suggested I come back in the following day for more extensive testing, but I had to pay upfront yet again. another 675.00 which included flea treatment for my flea infested cat? Really!!! The reason he is flea infested is that I buy my flea treatments from petco instead of a vet and ONLY vets sell the real thing… everyone else sells knock off and none work. Uh-​huh. Needless to say I didnt go back and as of yet havent found a flea on my «flea infested» cat! The only positive here was the vet tech was incredibly friendly and compassionate. Safe to say i wont be back there. Honestly I am thinking I can trust a car dealer or mechanic more than a vet!