Comcast Service Center

I had set up a service online and received a confirmation that the order was all set and ready to go. Making arrangements to block our a four hour window for the install, the order was cancelled and with no communication. The reason for the cancellation was due to no service or a technician «not available» after they had already confirmed my order.
When I called them, the response I received was «sometime our online system is not synced up with our main system». This is clearly not acceptable, especially when the customer is having to coordinate their personal schedule for this company. It it should be the other way around.
I had also asked them to «fix» this issue and received a response stating that «Unfortunately, there is nothing we can do. You have to place a new order».
This was not acceptable as a customer. I asked to speak to a supervisor and the only thing they could do for me is transfer me to a sales department to rebuild my order.
By all means, this customer experience was the worst I have ever had to deal with. I work for a fortune 100 company where I advocate for our customer and ensure the customer experience is best in class. I could not believe a company as big as Comcast process is all over the place.
Ironically, Today I did receive a call from them, however, it was to up-​sell me on internet service and phone. Clearly, if I wanted these additional services, I would have selected them to begin with.

This review is for sales only!!! I just dealt w an EXCELLENT sales rep, TROY: patient, precise, and well spoken. We have to wait & see about the service quality. I am nervous based on the horrible reviews, Twitter slams, and the late night talk show jokes about Comcast.

The problem with Comcast is that they don’t even bother trying to pretend they don’t suck. They were rude to me in the store. I was on the phone with them 4 hours yesterday and sat on hold, was disconnected, was told to call another number that was disconnected, and when I did get people to talk to was not helped. Now they are coming out today and charging me $ 50 to fix their equipment that is not working. I had a 7:30 am appointment, which is obviously their first appointment, but the worker called to say he won’t be here until 9:15. I feel like sending Comcast a bill for my time. It is time to start considering other options.