Verizon

Horrible. I went to go get a SIM card for my IPhone 6s Plus I recently bought online and they said I could use the SIM card from my iPhone 5. I wasn’t able to use it. Made me stress out and had to call apple and Verizon to fix the problem. Turns out I need a different SIM card that can be provided at the store for free. Never going back to this Verizon again.

Just bought an iPad pro 128gig for a Valentine’s gift. Really easy to deal with Martin. He was really professional and helpful. Thanks Martin.

Another instance where the Verizon store was a nightmare. Went in to get a new iPhone for my son and the Verizon representative did a bait and switch on us. Took several visits to correct the issue. Verizon over charged our account. We did not notice until we received the email receipt that evening. Bad form. Very disappointed in Verizon.

I have to say. I usually don’t have great luck with Verizon or service but I went in the other day and I was greeted quickly and efficiently. I had a phone die for about the 70^th time and it was time to get a new phone because mine was no longer reliable. I needed to upgrade early and wasn’t sure they would allow me. Well not only did Antonio make that happen… But he was patient and helpful as I was picking a new phone. His advice was great and knowledge was amazing of all the products. He was calm and patient. Omar also was helpful in getting my phone set up and ready. So was another man I do not know his name. They were patient while I got the most important things off my phone while I could before the change over. This staff was the best I’ve experienced at Verizon. I highly suggest them. My only disappointment was they didn’t have the 6plus in white in the 128 g. They seem to have a smaller stock of iPhones but I still got a phone early and everyone was so nice.

45 minute wait for them to tell me that they didn’t have the phone in stock. Terrible customer service. The manager checked me in on her iPad as if we were at the Apple Store. A bunch or morons. I went to S. main and made the purchase in less than 5 minutes. Much better service!

Like many Verizon customers, I am not a fan of Verizon stores. I’ve had bad luck in the past so when I needed to replace my SIM card, I was not so thrilled to drive to Salinas from Greenfield to this store. As expected, there were many people there and I had to wait 10 min. Those 10 minutes turned into 20 then 30. All reps were busy, some hustling and one chit chatting about the weather. Understandably that they were busy so I didn’t stress. Once I was helped, they were nothing but polite and professional. I appreciate that I felt better as a customer leaving than when I walked in. Losing a phone is a bummer but in the end, the reps made things a lot better. Minus one star just because it’s Verizon.

I am more than happy to write this review. I bought a used laptop and was having trouble connecting to the internet, so my sister and I went to the local Starbucks to see if the connection would work there. No luck. I am a Verizon customer so my sister said, «Hey Diana, why don’t we go over there to Verizon, maybe they can help us». I said, «sure why not, lets see.» We were nicely greeted by Angel JImenez. I let him know that I was a Verizon customer but I did not have a phone issue I had a computer issue. He was willing to look at the computer and then he let his co worker see what he could do. Needless to say, Edgar Zuniga was able not only to show me why I was unable to connect to the internet, but he put on the internet explorer for me which was not on my computer. If he did not do that I would have some problems. You guys we so impressive as two people who know how to take care of the customer. Thank you so much for solving my issue. You made my day and you just make that store shine!!! Diana

I am a long-​time Verizon customer over 15 years I go into this store and they couldn’t do anything to help me out using Verizon edge for my kids I called corporate and they took care of me so the next time I’m not even going into the store its a waste of time I’m just going to get on the phone or do it online on the internet so if you can avoid going into a store and waiting around with loud music playing so you can’t even hear yourself think don’t bother just blow this place off and on Verizon directly will ship directly to your home for free very pleasant customer service on the phone

We came there to inquire about the month to month contract so we won’t got stuck with a two year contract again. The salesman explained to us that this was possible. He told us everything we wanted to hear just to make a sale. He explained to us that we only have to pay $ 70.99 a month plus we were told that If we turned in our old iphone plus the 200.00 gift card promo that they were having that day, we don’t have to pay for anything. He handed us new phone and gave us a free phone case. When I asked if we have to pay anything, he said everything is paid for due to the gift cards and the old phone. He kept talking to us while folded the receipt inside the bag. I’m not stupid but I don’t know why I didn’t read the contract. I believed this heavyset salesman, too bad I didn’t get his name but he’s the only heavyset man in that store. When I got home I put away the bag with the receipt in it. My bill came and I noticed that there was an additional $ 22.00 charge for phone equipment which we have to pay for 24 months. I called customer service to find out what it was. I was told to read my contract and there it was, saying that I asked them to finance $ 549.00, the price of the phone and the ugly case was $ 90.00 plus the charger. This guy lies to customer just to make a sale. I called customer service and asked what I can do about it and she said we are stuck and if we cancelled it’s going to cost us $ 160.00 bec. We have a 2 yr. contract. So, I asked what contract? This is not what the salesman told us. The sad part is, I signed the contract. Lesson learned. I’m writing this review to warn people and sure you read the contract even you’re being distracted. They’re very dishonest. I still believe that if you do something bad to someone, it will come back to you twice.

I am not a fan of visiting Verizon stores because I usually have to wait a long, long time before I am helped. This time was different. My name was put on the list right as I walked in the door and I was informed I was the next person on the list. 5 minutes later I met the customer service person, David. He got information from me regarding my problem with the phone and started trying to solve it right away. He figured out what was wrong, helped me find a temporary solution and a replacement phone is on its way. Couldn’t be happier, service was great this time. Keep it up David! Thank you.

Came here to upgrade my phone… I check on and they tell me it’s going to be an hour and a half! Wow! Maybe they should hire more employees! On a better note… Adrian was an amazing help! He’s easy to work with and is very quick! If your going to go then ask to see him…

ONLY reason y they get ONE star is because of ADRIAN. Adrian, this star is for you. My mother and brother went in to swap phones and for the love of me can’t remember the first terrible person that helped them out. He did not want to bother at all and said it was impossible to help them out. Great. Adrian came and took over and helped them out. Then they were sent back to the poor excuse of a salesman and tried to transfer the contacts and he told them it was going to be a $ 20 fee, mind you it’s not a kiosk but an actual Verizon store. Poor Adrian took over AGAIN and helped them out. That’s what I call GREAT CUSTOMER SERVICE. I hope his effort and willingness to help a customer out doesn’t go Acknowledged. I will be calling the manager for ADRIAN’S AMAZING service. Thank you Adrian!

In spite of some previous negative reviews on Unilocal,I was nearby and so stopped in to see about upgrading my phone. Sure glad I did. I was greeted immediately and placed on a waiting list. Yes, I had a wait a while, but the Manager often updated me on my place in the line. Staff were friendly and knowledgeable, and seemed to give each customer full attention. When my time came, both the Manager, and the salesman came over to me to assist — not only were they helpful in choosing a new phone, they also reviewed my Verizon account and suggested several changes I could make to my plan to save some money. I will definitely return in the future.

this place is a joke!

I had a great experience at tbe store. Everyone was smiling and altbough they had some computer issues handled it well. I really felt like they were there to help me. I cannot say that is true for other stores, but this one the employees made sure all the issues I had with my phone were resolved.

So, went to the store and was told that my contract was over on 12/​09/​2011!
On, 12/​13/​2011, I cancel led Verizon and transfered my Number to another carrier (Decent Service and cheaper plan) .
Now! Here we are in January of 2012 and I get a Cancellation charge of $ 145! Called Verizon and was told that my Contract wasn’t up until April 12,2012…It became a whole «he said/​she said «and at the end I’m stuck with the fee.
I was offered to get a «Phantom» line (What ever that means) and be charged $ 40 a month until April so I wouldn’t pay the Cancellation fee… WTF?!
Regardless, this type of practice is what Class Action lawsuits are about.
Stay tuned fellow consumers!

I went into this store to get an upgrade and it went anything but smooth. I just recently moved into the area so it was my first time going into this Verizon store. From past experience at other Verizon stores I expected a friendlier more helpful store. They sent me to a different store to pick up my new phone since they were out of the phone I wanted at this store. My contacts were never transferred, help was never offered to start up my phone or anything that is normally offered with the purchase of a new phone. The only things that were offered were upgrades, insurance for phone and accessories. My experience upgrading was not pleasant when usually I am excited to get a new phone. Manager was also unfriendly and no customer service.

i had a cell with a problem. they were very short, like i was bugging them with my problem. the guy «jose» was too much involved with other things to give his full attention to my problem, with a glance at my cell handed it off to me and said «oh there is nothing i can do» uuuh ok is there anybody else that may be a litter more equipped to do so? «no you have to send it in». so on and so on. i took it to another store while on vacation and they were totally helpful told me to come back and they do their best. even though they couldn’t bring it back, this guy gave me options and set things up for me like shipping of the new phone just totally helpful. what a difference.

The salesperson that helped me was polite, with a smile and making small talk about the weather, work, etcetera etcetera. I went in knowing what I wanted and having done enough research to shorten the time spent in the physical store.
I was attended fairly quickly and the process was quite painless. I think having done my own research helped out in that sense. I returned in two days because somehow the person who activated my little unit had done a poor job so that I was not able to use it till I returned 2 days later. The techs over the phone were as helpful as could be without actually fixing the problem.
Upon my return to get the problem solved the same guy that sold me the product helped me out or rather kept me waiting while he sold another product to someone else. At that point I was beyond irritated. I finally got that problem solved only to be back 2 weeks later because the charger broke but that is a mechanical problem not customer service.
Overall, you will be treated like what you are if you visit this store, a consumer and the sales people are that Sales people. It was too much of a cliché. I’ll do it over the phone or online next time and avoid the trip. =)