XFINITY Store by Comcast

Although it wasn’t the store its self that was horrible it’s xfinity period. First, I set up to disconnect my service on Saturday online. Then I get 3 phone calls only left a message saying I needed to call in to set up a transfer of service. What’s the point of doing it online then? Anyway the first guy I talked to was really nice and said it’s really simple we disconnect from one and reconnect at the other. Alright perfect let’s do this. I can go 24 hours no big deal. SUNDAY comes around and I call to connect my service they are telling me I have two accounts they have to transfer it all over blah blah blah I’m like this isn’t my problem I dint work for Comcast so fix it we need our TV to be working… after talking to about 5 people I have to wait 5 days to have working cable. Giving a customer expectations and not being able to meet them gives you guys a horrible taste in anyone’s mouth.

The gentlemen at this store are top notch. They are helpful without being pushy and the even though they deal mostly with complaints and mean customers, they are more gracious than they should be.

I just got off the phone with Comcast/​xfinity to discontinue service because I’m moving outside the area and their service is not provided in my new community. I was surprised to learn that according to their records I had agreed to a two year service contract in February 2015. I did speak with a company representative on the phone in February because my remote had died and I called to request a new one. During the call the representative pitched a no cost service upgrade. I agreed to it, but I did ask several questions, among them did this alter my existing agreement with Comcast? When I signed up I insisted on a month to month contract, and I was already planning my move. The representative said no. I did not specifically ask whether the change entailed a longer term agreement. These deceptive and predatory marketing practices are shameful. Of course because the exchange took place over the phone I have no record and no real recourse. except to pay a $ 150 early termination fee.

So finally after years of no cable service we decide to get cable. We choose our package, receive our equipment and upon install it blows the HDMI ports on our tv rendering our TV useless and turning it into a very large and very expensive paper weight. Not good since we have an autistic child and he must have his shows or else he goes into meltdowns of epic proportions. Strike One. BUT WAIT! THERES MORE! We tried calling customer service and support yesterday and got a customer service rep in India or some foreign place who could barely speak english and then when we hung up and called back and got to talk to someone we could understand she was as dumb as a bucket of rocks and didn’t help us at all. Strike two. We will see if they get a strike three after my husband talks to them about what their equipment did to our tv.

Ok, beating the dead horse here. Once again, Called customer support to discuss continued charges for service calls to fix continued problems from prior installers they send out. Each and every installer explains how the prior installer did a poor job or wasn’t thorough. They say its free of charge and yet I keep getting billed!!! One day I am hoping to get off the comcast merry-​go– round. They don’t keep (good Notes) on the discussion or what was promised. I know because I asked what the notes said they can read. I even had a manager finally call me to fix a problematic charge on my bill, got promised but a month later I am discussing this again with another re that says there is nothing in their notes other than the call made…
I really do hate their circus right now…

This rating is for their tv service only. High prices haven’t change but technology has made fair advances, but comcast hasn’t made the cut for me. I haven’t had cable channels in years and come to find the cable box has not changed nor has the guide. Why is the guide in my mobile phone better than the box that they let you borrow with the service? And request more money if you want to borrow a device that hasn’t been updated since 20 yrs ago. I’m fairly confident this company has been paid enough to advance their guide to be equally as user friendly as a persons mobile phone.
I feel this company should upgrade their product using the funds they’ve collected previously rather than charging a monthly fee to borrow equipment to experience the product as they advertise.

We did not have a good experience. We were paying $ 111 per month for cable and internet package, and were told we are not under a contract. However nobody mentioned that we are receiving a promotional offer and so suddenly after a year we noticed that they have taken out $ 175 from our account. We called and then were informed that it was a promotional offer and the only way for us to keep it $ 111 is to leave and come back. So we decided to we do not want their services anymore!