Shetland Properties, Inc

I used to think Shetland Park storage was great, but they have gone to the dark side. They just instituted a «Mandatory» insurance, which they announce they will automatically bill you. This was not in my contract. In reality, it’s a price increase which the letter describes as a «problem.» A «problem»? Like so much of corporate America, they tell their customer/​clients that they «really value your business», but then slap on mandatory hidden fees, while telling you «no hidden fees.» Just hidden «problems»?
This raises the cost of my storage locker by 25%!! Of course, they don’t want to admit to this, and my stuff isn’t worth it. But if nothing else, it’s the principal of the thing. That corporations can just charge you what they want, and it’s ok as long as they have someone on the phone who will just repeat, «but it’s Mandatory» — as if that makes it ok.
This isn’t «a problem Sheltland Park regrets» — it’s an illegal stealing of customer money. They are just going to take it and make you fight to get it back. As usual, they make it just the amount that they hope most people won’t fight about, so they’ll just keep it.
They weigh it against how much money, time and effort, it will take customers to move their stuff to another storage place. They are just hoping they get away with this.