Jo-Ann Fabric and Craft stores

Super happy to arrive at the cutting counter and only had one guest in front of me. While she was being helped with her multiple fabric cuts, I waited and waited and waited, while I watched 2 other employees behind the cutting counter taking in their time wrapping up fabric rements. Is their only one person in the whole store who can cut fabric? Meanwhile the line behind me is growing longer and longer. Finally after 15 minutes of this lack of customer service I decided not to spend my money in a store that cannot train their staff to help the CUSTOMER. Do they not understand with out us there buying the fabric they wouldn’t have a job!

Singularly unimpressed. Things are *very* hard to find. I don’t want to bash the poor harried staff, but I do think the other reviewers are onto something commenting on their lack of graciousness. I attribute this to poor morale because of a couple of other things that are major problems: one, the management. The manager today was a young, cocky, complete jerkoff who looked at our coupon *from the national level of JoAnn’s* that clearly said «any regular or sale-​priced item» — and refused to honor it on a sale remnant. Any *means* any, folks, and management should be not only empowered but OBLIGATED to honor something like that in the hands of a customer — especially one who’s obviously on the store’s mailing list. Second, the IT department/​stocking. Nothing ever seems to be in the computer right: the coupons don’t ring up correctly, and the prices in the computer have so far matched the ones on the shelves about 25% of the time. This time, actually, the error was in our favor — register price being lower than the shelf price. JoAnn’s, you seriously need to spend some time, effort, and yes, money off of top mgmt salaries and stock payouts to beef up your infrastructure and have a couple of mgmt training seminars or PowerPoints distributed via email. I work in IT project mgmt, and JoAnn’s IT to business connect is seriously substandard. We won’t be going back save for a free item any time in the near future.

It’s a nice new store but there is always a long line and never anybody around to help you find something.

I spent quite a bit of my Friday afternoon waiting around in Jo-Ann’s because they were incredible understaffed. All I wanted was a couple yards of fabric cut. The first time I came in around 2. I went straight to the fabric area, picked some out and walked over to the cutting station and pulled a number (like the DMV). There were several people waiting around, but I didn’t think it would be a long wait. That was until I looked up at what number they were on and down at the number I pulled. I ended up waiting for about 35 minutes until my number was called. As I was walking out I realized that I needed fabric for something else. I raced straight to pull a tag again, thinking not too many people could have pulled one since I had last pulled mine… WRONG. My second round of waiting lasted 2 HOURS! I actually had time to shop the store some more, run home and let me dog out, walk next door to Pier One an walk around, and walk back and I still had to wait! They only had two people cutting fabric. When I went to checkout and pay for this fabric my second time I made a very polite comment about the service and wait time. The cashier was rude and laid into me about someone calling in sick. While I totally understand how that goes, my gripe really wasn’t the wait time, it was the fact that there was not a single acknowledgement from the staff about the waiting or evening a «thank you for your patience we are a little short handed today». That is customer service or at least what I was taught to do in a situation as this. What made it worse was the supervisor, I believe her name was Jeri or Jan (couldn’t read her tag well) was rude and snarky to just about anyone she helped. I watched her bite the head off an older lady and gentleman just for asking a question about the wait.
I am giving the place 3 stars today, while the selection is really good and the store is huge, the service is lacking and that is ultimately what matters to me. I will take my business elsewhere when I need some fabric next time.

Jo-Ann’s has really great clearance sales on all kinds of items from picture frames to swarovski crystals to Martha Stewart crafts (note to couponers: Martha’s Living magazine sometimes has 20% off coupons that you can use at Jo-Ann’s). Although the service at this particular location couldn’t be called gracious (more like harried), I do appreciate the staff as they are fairly knowledgeable and helpful.

This is a good one! LOTS of fabrics and crafts. They have some nicer end fabrics like Dwell Studio Home which is great. They also have tons of flanels and quilting batting and different items like burlap… cool. The place is clean and bright. I bought my sewing machine there and they were nice enough to take it to the front for me. The staff so far have all been great.