Banfield Pet Hospital

Love banfield. Have been this one and Danvers and both were pleasant experiences. The staff are all animal lovers and it’s obvious they love what they do and do it with great care! You can’t beat the price and it’s better for the animals, make it much more enjoyable walking them into petsmart with toys and such. they forget they’re there for shots or to be groomed.

I called a few weeks ago to schedule a first appointment for my dog. He is a patient at another vet, but because I had a coupon for a free consult and pet exam I decided to give Banfield a try. I came in to my appointment this morning, and as I was being checked in informed the receptionist (who was helpful and sweet) that I wasn’t able to print out the coupon, but had a screenshot of it on my phone. She informed me that I needed an actual hard copy of the coupon for it to be honored. I asked if I could come back that same morning to bring a hard copy after the appointment and was told no. I also asked if I paid the consult now and brought the coupon after, would I get a refund? Again, no. My dog doesn’t do well with other dogs and is nervous and will bark incessantly, so it is an ordeal to just visit the vet which is why I asked if I could come back later and bring a printed copy of the coupon after the appointment. My estimate was over $ 200 for this visit, so I was surprised they would let me walk out for less than $ 50 bucks. I had also asked about and was interested in having a thorough cleaning done of his teeth, which is another $ 250. I was already registered, so even if I didn’t come back with the coupon they could’ve billed me the $ 46 bucks as they had all of my information. I had even signed for the vaccines he was getting that morning. I thanked the receptionist, but told her i didn’t want to pay the $ 46 consult. I left there and will just schedule an appointment with my regular vet. I understand there are rules to be followed, but it doesn’t seem Banfield is willing to work with their customers. Not everyone’s situation is the same, and they didn’t seem willing to compromise on something that to me, wasn’t asking for too much. I guess Banfield Pet Hospital is doing very well, as they can let potential customers just walk out the door.

I take my dog to Banfield in Salem and he loves his Dr. Not only are they great with animals there also great with people and that is something you don’t find too often. I love Banfield they are just so attentive to not only my dog but me too. I can’t say enough about this place. Dr. Aliluwalia I think that’s how you spell it he is the best and his assistant. Thank you Banfield for always being the best in animal care.

I wanted to write an update that we were able to have our follow-​up visit for free due to the misinformation the first vet gave us about the flea medication. Dr. Watson was much more informative, willing to listen and didn’t try to push Banfield products or additional treatments that would be unnecessary.
I will return if I can choose Dr. Watson for all future appointments. That’s the difficulty with Banfield… not all their services and vets are equal.
We also learned at our last visit. That while Banfield claims it is a Pet Hospital with emergency care, it refused to see or treat a dog that a woman brought in as it had just been hit by car. We suggested going down the street to another vet with a more personal approach and she did.
We will not consider Banfield for emergency services either.

Quality, a little pricey and I don’t think I needed all the meds for my dog, but he’s better so I can’t complain too much

We have brought our 2 dogs here from the time we first got them. We paid a start up fee and about 26 per month per dog for puppies (I believe its less after the first year). The price evens out with most vets as you dont have to pay for the visits and you end them bringing them a lot more often than you would to a regular vet, so you know they are being taken care of. Plus for spaying & neutering all you pay is the cost of medicine. Most of the care and shots are included in the cost except for required medications. The staff is always friendly and so are the vets, they love playing with the dogs and seem to like what they do. They have convenient hours as well, they are open earlier than the actual petsmart store which was convenient when we dropped off the dogs to get neutered before work and picked them up after work.
They did great work. Both of our dogs were a little woozy when they came home after being fixed, but they healed very well with no infections or issues. They were both right back to normal by the next day and didn’t need a cone or anything.
Overall I have to say we have been happy with the care & the staff and would definitely recommend this particular location to anyone.

At Banfield they only think about money, they’re pushy and tricky and extremely rude.

Excellent, excellent! At first I was skeptical to take my puppy to a vet’s office associated with PetSmart; I mean they are attached to the store for crying out loud! I took him to the Salem Banfield on a recommendation from a family member who had taken her pet cats there before. The doctor’s are great — they are knowledgeable, friendly, and appeared to genuinely care about my dog. She even accepted kisses on her face from my dog even after I told her that he was car sick on the trip to the vet’s office! (C’mon, that’s gotta count for something!) The desk staff are also great — also knowledgeable and extremely friendly and accommodating. I am proud to say that the Salem Banfield location will continue to care for my dog for the rest of his life — they are that good!
Updated May, 2015: While I have moved and the Salem location is no longer the most convenient, I still take my dog to a closer, more convenient, Banfield location. They’re still the only place I’ll take dog-​man!