New England Veterinary Clinic & Pet Resort

This past summer, my daughter’s 14-​yr old cat was having some serious distress and her health had been declining for some time… We took her here, and it was about time to end the suffering…
THAT’S When the issues REALLY Started! We paid that day to «take care of everything», selected the options for private cremation, a paw-​print, etc of my daughter’s cat and were told that this was all set…
After about a month I called to see what was the delay with delivery of the urn and the paw-​print… I was told that I had to call elsewhere to make those arrangements and PAY AGAIN… This was my daughters cat that she’d had literally most of her life, so what’s money, right? I called Forget Me Not, and took care of everything… AGAIN… Within short order they did what was agreed and sent my daughter a lovely urn, the paw print, etc… She’s had the remains of her beloved cat with her in her room ever since…
Lo and behold this past week, my daughter gets the voice-​mail from the animal clinic that Jasmine is STILL There!!! Does she FREAK OUT? You bet she FREAKED OUT!!!
Of course, I’ve not been able to contact the clinic until today and I guess they messed up… «OOPS»… Or did they, and are now covering? Sickening is the thought!!!

Short version: Veterinarians are good/​great. Support staff are not.
Long version:
I was a client (my cat a patient) of New England Vet Clinic for at least 8 years (or more).We recently had an emergency situation with our cat. We call NEVC telling them our cat was not breathing right (weezing and gasping for breath) and couldn’t stand on his paw only to be told that our typical veterinarian was not in until tomorrow and asked we wait. We insisted we were having an emergency situation and were told we could bring the cat in roughly 3 hours later. Upon hearing that we hung up and rushed our animal there immediately anyways, we couldn’t wait until they had an «open time slot». When we got there, our situation was treated as routine. The tech came in, weighed our cat, took his temperature all while he was gasping for air and unable to stand up (he was trying to put pressure on his leg so I knew it wasn’t a typical injury or he would be keeping weight off his paw). Once the girl finished she asked if we «had any questions» as our cat lay there unable to breath. we said we need the vet. So she left and we waited a few minutes while the cat lay there struggling to breath, unable to get up, only to have the cat lose consciousness and stop breathing. At that time I ran into the hall and screamed «we need help, NOW!» We were told based on symptoms it looked like our cat was having heart failure and a lot of fluid in the body, that there was nothing there they can do and we would need to bring the animal to Mass Vet, in Woburn (a 30 minute drive). So they gave our cat oxygen and meds to help reduce the fluid in the body. If your facility isn’t equipped to handle emergencies, don’t have me bring him there first, send me to an emergency vet! So they charged me for an office visit, oxygen and meds (roughly $ 175, had to pay before we headed to mass vet of course) just to send us somewhere else with our dying pet. The ride to mass vet was heartbreakingly painful, as the cat got worse and worse by the minute (we wasted an hour and a half with NEVC.) The team at Mass Vet quickly determined our cat had suffered a stroke (which is why he couldn’t stand), was experiencing massive heart failure and fluid in the lungs, stomach and chest. I wish the NEVC front desk girl ran the symptoms by a vet to determine the nature of the emergency so we didn’t waste so much time!!! Our cat had to be put to sleep that day.
We went to NEVC to pick up his remains and our complimentary paw print from mass vet. We didn’t see the paw print and the front desk girl told us «it didn’t say you get a paw print; plus you didn’t pay for one». We had just lost our cat, were picking up remains and the first thing she says is we didn’t pay for something. I was shocked. The girl went to the back to go «look» and I opened the box and it was in there, just as mass vet said and the girl didn’t even look. We just walked out without a word.
Then
We recently got new kittens from a shelter and when we got them home, they seemed to have goopy eyes and were sneezing. I was going to give NEVC one more chance and called and described the kittens symptoms for an appointment and the unqualified girl who answered the phone told me it was likely «the kittens adjusting to their new environment». Really, the kitten have green gunk in their eyes, runny noses and are sneezing because they are in a new home? If you aren’t qualified to make recommendations or determine the urgency of an appointment, ASK THE REAL VET. Again, symptoms clearly pointed to an upper respiratory infection. Don’t waste my time or the animal’s wellbeing by making guesses when you aren’t qualified!
So NEVC, you lost a long time customer who was willing to pay your overpriced charges to see Dr. Schwartz. Not anymore, you need to clean house and get better support staff.

I made an appointment last minute today to have my dog seen. The squeezed me in with no problem.
The staff was amazingly friendly. I felt very welcomed. They understood when I had to take my doggie out to go potty in the middle of the visit.
I gave it four stars because of the price. I understand I had a lot done, and even bought $ 120 worth of heart worms meds, but I didn’t think the visit, check up, and all the shots, plus blood work would be $ 370p+, Making the bill a total of $ 493+ tax for a grand total of $ 500. I was think $ 250 with a max of $ 300 WITH the meds I bought.
I will check out a few more vets before I choose my permanent vet.

I wanted to update my review because I felt that the vet that we initially worked with (Dr. J.) went out of his way to check in on our pup after our initial visit. I wouldn’t see any other vet, and it’s unfortunate that his coworkers aren’t as professional, but Dr.J. does seem to care about his patients.

These guys have 4 ½ stars for a reason! They are straight up AWESOME! Dr. Allegrezza is the best vet you can take you animal to. We’re sorry that we moved so far away as we tried another vet but had a disastrous experience. If you’re looking for a great place to take you pooch or kitty, look no further!

Cannot recommend Dr. Allegrezza enough. He cared for my very loved cat for 12 yrs. He got to know his temperament and treated him accordingly. He always explained things in a very caring and compassionate manner. I recently adopted a new kitty and will be bringing him back to Dr. Allegrezza. You will not get better care for your pet anywhere.

I adopted two dogs from Northeast Animal Shelter just down the street. They recommended this clinic and I am so glad they did!
Both of my dogs have their own special needs. I have one who lost a back leg due to being shot in the leg (this was before I adopted him, and we don’t know who did it or why). Needless to say, he is pretty nervous around strangers and doesn’t really like to be touched. I would muzzle him when I brought him in, just out of caution, but I’m not sure that I needed to. Dr. Ingram was excellent with him! I don’t recall him ever growling at her, which is what he does when someone he doesn’t know approaches him too closely or touches him. She was always very thorough and explained everything she was doing. She would even call to follow up after every appointment!
My other dog was a stray for the first 18 months of her life, and while she is better with strangers she still does not enjoy being picked up or taken away from me. I’m fairly certain she give some of the techs a very rough time whenever they tried to take blood or give her a shot, but if they were ever frustrated or annoyed, they never let it show in front of me. After a few dramatic visits on my dog’s part, they asked if I wouldn’t mind coming back with them for shots to help calm her down. I know that most places don’t allow this, but ever since then everything went very smoothly!
I have since moved across the country, and NEVC and Dr. Ingram are some of the things we miss most! I would highly recommend this clinic, and especially Dr. Ingram.
It’s worth noting that one evening I had to come in for an appointment and it was not a night that Dr. Ingram was working. We waited for 50 minutes to be seen, and an additional 35 once shown into the exam room. I could hear the vet talking with other staff in the back about the clothes she bought for her own dog, and then about how badly another one of their (canine) patients smelled, for about 10 minutes before she came in to see us in the exam room. After such a long wait, I was not impressed that the staff was goofing around while I was stuck in the exam room, particularly at the expense of one of their patients. I also was not overly impressed with this particular doctor — she acted as if our appointment was an inconvenience for ehr. Thus, I recommend this clinic and Dr. Ingram together.

Dr. Bergeron has been my vet for the last few years. I really missed her when I moved from the area for a few years, but now we’re back. She has been exceptionally good with my large, snarky boxer-​mix. He has had a lot of medical problems in the last couple of years, some serious, and Dr. Bergeron has been right there for us. We’ve had to go to the emergency hospital in Woburn a couple of times and she has worked hand-​in-​hand with the vets their for seamless care of my dog.
I can honestly say I don’t know where we would be if not for Dr. Bergeron.

Stay away from here! They don’t care about animals, they only care about making money.

This is starting to feel like Bert’s home away from home. While he never likes going to the kennel, he is well cared for and sassy when we pick him up. This time, when there was a mixup in the reservation, Tasha called us while we were on vacation to clarify. I don’t know about you, but it’s a relief to know that even when you’re in a frazzle trying to hurry and relax, the place you’re entrusting your furry beast to is paying attention. Thanks for your hard work!

I needed my cat vaccinated, which I was able to set up for the next day at 3pm. Staff was nice, didn’t wait too long for my appointment, and liked the vet. He was a nice guy. He suggested a tooth cleaning for my cat, which I’m not sure if it was for the $$ or real (my girlfriend has been telling me he has bad breath) — so maybe it’s real.
Either way, it was totally fine and I’ll make them my guys.

I recently moved to salem and started bringing my dog to N.E. Vet. My dog ended up having surgery. They were great. I brought him in for follow ups soon after surgery and they were very reassuring and responsive. I highly recommend everyone there!

My cat would not be alive if it wasn’t for the top notch care he receives here. My cat has several medical issues and we are in and out all the time. The vets always work together to come up with the best options for him. I feel like everyone from the vets to the front desk staff genuinely care about the animals they treat. We always get follow-​up calls to check on Gus and the vets are always prompt in returning calls and always willing to squeeze him in. We are so grateful to NEVC for helping us get more precious time with our kitty. Thank you!

Dr Schwartz is amazing. She helped Pinot come off of a daily steroid which affected his entire body (another vet put him on it) and onto an inhaler to treat the problem directly. He has never sounded and I assume felt better than he does now. NEVC also orders my medication directly to the practice for me to pick up. A+, definitely.

I like the late hours– we had an emergency and that was helpful. Dr. Allegrezza was quite friendly and seemed knowledgeable/​concerned. The male vet tech was also personable and my son thought he deserved employee of the month for being so gentle with our sick pup. We just moved here so I don’t have anything to compare the prices to. We had 2 x-​rays, some blood work, the consultation, 2 prescriptions for a total of $ 500 (give or take a few bucks).

I’ll keep this simple. Our poor dog had some kind of ear infection and she was shaking her head, itching her ear and there was some ear wax/​residue inside. So we can’t get an appt at Banfield our usual vet, so we take her to NEVC because of the good Unilocal reviews.
Here’s the breakdown:
Office Visit — $ 64, that’s right — just to walk in there.
Cytology Ear — $ 34 for the ear swab and test (ok that’s sounds ok).
Ear Cleaning — $ 35! I could get my entire dog cleaned for $ 35!
Medications — $ 53.90
After tax the grand total was $ 190.27!!! To look at an ear, test it for infection (which was obvious from the mere sight of it), overcharge for cleaning it, and the cheapest part was the medication.
And of course, they would like to see her back in 3 weeks to check on it. Um… no thanks. Another vet can look in her ear for less than $ 40 and let us know if it’s better or not. NEVER AGAIN.

The prices here may be a little higher than other animal clinics on the North Shore but Dr. Bergeron is phenomenal Everytime I come here she puts us right at ease. My yorkie has been coming here since she was three months old (she is now 2) and I don’t plan on switching… ever. Dr. Bergeron understands that pets are family members and she treats them as such. All of the staff are super sweet and caring.

This is my kitten Dexters vet, Dr. Tucker to be exact and we both like him. He is super nice, informative and shows a genuine care for animals. I admit I was a little bit of a hypochondriac when I first got my baby kitty, and he was great about easing my mind and even called a few different times to check in. I haven’t had to bring Dexter back since he got fixed but I can guess that he would show the same care and interest in all of the animals that enter the doors of the new england vet clinic.

We brought our cat here for a checkup after adopting her from Northeast Animal Shelter. Made an appointment with Dr. Tucker who was very nice and made things not too traumatic for us or the cat. The staff was very patient and helpful despite our cluelessness since this is our first pet and thus first trip to the vet.
After talking to a co-​worker about his vet experiences ($), I think their prices are quite reasonable. And it’s easy to use their online form to make appointments.

The staff is great, Dr. Pino is knowledgable and friendly and gets along great with our pets. She even remembered one of our cats who she hadn’t seen since his first check up with her about a year earlier.
Highly recommend them!