Paul’s Donut & Ice Cream

Great new location! Drive thru is no where near as quick as it was at the old location! Sorry guys but it’s horribly slow. Took 15 min to make it from the speaker box to the window.

Sorry, don’t get the hype. There are far better donut joints around the area. These are smaller too. The chocolate cake glaze didn’t have much in the way of chocolate flavor. Tried a «Cronut» and was less than impressed. Meh, sorry it was just meh.

I have only been one time? Where have I been all my life. Definitely will go back.

Went to the new location. First of all, the food and service was excellent, but the pricing is expensive. We ate lunch and spent $ 16 – 18.00, and that was with a coupon. We each had ½ sandwich/​bowl of soup, Danish and 2 drinks. Wow

We went here for lunch for the first time on a Sunday around 1pm. Very few people here so we didn’t have to wait long to place our order. Disappointed that they didn’t have the meatloaf sandwich that is on their website menu, but the roast beef sandwich and baked potato soup were excellent. Glad that they have a pick two option. We split a chocolate chip donut for dessert, which was also excellent. Overall very good food. My only complaints are that they didn’t have lemon for the iced tea, and i asked for my sandwich hot but got it cold. But even so, I’d definitely recommend Paul’s Café & Donuts.

We’ve been going to Paul’s since 1998. They do have the best donuts in town, and the Farmer’s coffee is a decent medium roast as well. While the new, larger location with ample parking is a plus, the new junior staff members do not have the «Service with a Smile» training that Betty and others have practiced flawlessly for years. The junior staff acted like we were an inconvenience to their day and looked tired. When my daughter asked for a soda refill, an employee snarled at her and said WITH ATTITUDE: «We’re not supposed to give refills over here. You need to go back to donut side.» Then she refilled the soda anyway. I suggest you throw that rule out the window! It is not customer friendly. I like to support neighborhood businesses, however, if this would have been my first visit to Paul’s, it would be my last based on sub-​par service alone. No business ever makes it in this building. I think it needs a Feng Shui assessment. It just doesn’t have the same welcoming feeling of the old location. I can’t believe the drive through employees have to walk to another service area to get the donuts! I suspect the drive thru times are slow, but cannot say for sure. I suggest Bill and Julie Feld spend more time there or send in secret shoppers to improve the customer service. I’d like to see them do well

Paul’s is an institution in St. Charles. Everybody knows it from that old building right next to QT with arguably the worst designed drive-​through in the state… Well that has all changed with their new, huge location right across the street.
I’ve never had a bad experience at Paul’s for the many years I’ve decided to get their donuts as a nice treat. The service is always phenomenal and it’s almost as if they all have taken courses on small talk. The donuts are always great as well. The new location has less of a «homey» feel but overall can accommodate much more business and it doesn’t effect the quality of their workers.
If you want a coffee and donut in St. Charles this is your place.

I’ve visited the new location 3 times so far. I was very hopeful that with the bigger location they wouldn’t be out of glazed and chocolate rings. I was wrong. Why is it that everyone complains about them being out of two standard types by 9 or 10 am and they refuse to change the amounts they make? To me this is a consistent issue they are refusing to acknowledge. They are fast to tell you they have the chocolate long johns (more money). So is it all a big plan to make you have to buy the more expensive donuts? Because if you are in the drive thru line and they don’t have any of the two donuts you came for you either have to pick something else you don’t really want or sit in that line and wait to get out with nothing.

Let me first start off by saying that Paul’s has always been my go-​to donut shop. I’ve lived down the street from Paul’s for 10 years now off Mcclay road. I’ve seen this place grow and grow to what it is today.
My go-​to donut is absolutely the twisted glaze. Paul’s never fails in the freshness of their donuts. I also got fresh brewed coffee that perfectly complimented my fresh donut. I am very eager to try out their café menu as well as their ice cream. I need to see what other things Paul’s has to offer.
The new location is vastly better than their old location. There is plenty of parking, a wide drive through and easy access to the street. I’m a huge QT fan as well and excited they’re remodeling. My two favorite places upgrading? Win-​win. The atmosphere at the new location is old school but new school. It’s really cool and relaxing. It’s a place to not only get donuts and leave, but to hangout at now.
The service is absolutely phenomenal. EVERY worker there has a smile on their face from the counter to the kitchen. It’s really refreshing to come in and see smiles. It shows they care about me and what they do. They work as a team and it’s cool. Just me ordering a simple coffee was a huge deal. Someone all the way on the other side on the place came over and got my coffee for me. What service!
I give Paul’s a very deserving 5 stars! This is my favorite place. A few suggestions would be to have a trivia night and maybe a breakfast sandwich menu! Thanks Paul’s!

Pauls just moved, still the greatest donuts –they always set the bar extremely high for any donuts competitors in the area. New restaurant and expanded location is a bit early to judge, but initial prices were way too high for a v ery small soup /​sandwich and environment was too loud (echo chamber /​barely finished room) and food disappointing. Its been great going to Pauls since 1992 with all our kiddies (4 kids grew up here). Some of the original fantastic staff are still there, even though the owners changed a few years back. Hopefully within a few more week the new location’s issues will get addressed and this success will continue.

Best donuts in the area. Chocolate angel cream and chocolate chip cake donut are my favorites. The whole family loves this place and begs to go there for breakfast on weekends.

Decided to check out the new location and see if things had gotten any better from the old location. Things were slightly worse. They don’t have labels on anything. The layout has no flow at all, it’s confusing and causes a halt and delay in getting through the line. The angry and rude old women have now been mixed in with confused and untrained teenage girls. Doughnuts are the same sub-​par bag mix as before, and the coffee is awful. I’d suggest going elsewhere.

I hate that you have to come a certain time to get the donuts you want. I’ve been able to get in there once get fresh. They were very yummy.

Been going here since they opened; I go for the donuts, never had ice cream there. I find their donuts to be the best in town; I gauge all other donuts up against Paul’s. Get there early for best selection. I noticed that they will be moving to a larger building with better access just around the corner at McClay & Jungermann; which should be great as the parking lot can be very hard to get in and out of, and there is a hairpin turn you have to make to use the drive-​thru. Hopefully the move doesn’t kill em, as the spot they are moving to has been at least 4 different restaurants in the last 15 or so years, but I think when it comes to Paul’s, people would drive anywhere to get their fix.

Best coffee, fun place to hang out and listen to the neighborhood talk! Love the seasonal banana donuts, and the cinnamon twist.

I have been eating Paul’s donuts for more than 25 years. The donuts are great when they have them. If you don’t get there by 9a, the pickings are slim. I got there at 10:15a today and no choices. A donut shop should have donuts?

Donut sundae was a win but wish it would have been homemade ice cream instead of Edy’s.

Most everybody is biased toward their childhood donut shop, but I truly believe Paul’s are some of the best donuts on the planet. If I knew I was having my last meal, I’d want it to be a big pile of Paul’s chocolate-​covered custards.

I stopped here this afternoon looking for directions to another place. The two women were so helpful and friendly — and the place smelled so delightful — I just got a few things. .. mostly for my son! Yeah, right!
There were a lot of sweet, varied choices! I ended up with:
A cinnamon roll (huge)
A cherry turnover
A chocolate cake doughnut with chocolate frosting
An apple fritter (bigger than both of my fists)
For myself, I got a modest cup of two scoops of ice cream. It’s Edy’s ice cream, just so you know, but I’ve never had Edy’s ice cream, so this was a treat for me.
One scoop of butter pecan, one scoop of strawberrry chunk cheesecake. These were ridiculously generous scoops. .. each one really was 1−½ scoop and filled my to-​go container and beyond.
And it kept well all the way home.

I’ve been driving by the place for years, and figured that since today wasn’t starting off on a great foot, I’d do my best to turn it around. What better way of making it better, than with a doughnut. No offense to «donuts», but you should know right now that I refuse to spell the word in the latter way. I was seriously disappointed. I feel that the previous reviews were incredibly misleading.
Paul’s does carry dinner rolls in the shape of doughnuts… and with toppings, but they weren’t what I was expecting. QT has way better doughnuts, and their main line of business is not bakery confections. They aren’t expensive, but they are also on the small side of the line. I guess that I am back to my quest for a good doughnut on this side of the river.
The sugared doughnut was lacking in sweetness. How is this even possible?! It’s a doughnut coated in sugar? The sugar was super, super fine and not to be redundant, but the inside tasted like a dinner roll. It was a decent texture, but wasn’t particularly good. The chocolate on the custard filled was mediocre, and the custard was atrocious. Everything tasted like it was canned… and the cheap off-​brand of canned. It sort of tasted like a pudding infused with plastic or play-​do. «I’ve Got Taste y» was right on with his or her (no idea) review. The only thing I disagree with them on, is the vanilla custard having a nice flavor. The consistency was there, but the flavor? Gross. I’m glad that I got a few to try. I made it a bite in on each one and threw it away.
I really hate writing a bad review. It makes me sad. The place itself is fine. They have ice cream, which they do not make, so I am sure that is good. The staff seemed mediocre. The lady helping me didn’t seem to be a particularly happy person… and she wasn’t happy with me when I said the wrong name and asked her to change out one of the doughnut selections.
All-​in-​all, methinks not.
Un-​happy Doughnut Eating