Ed Napleton Honda

I was leaving STL to head back to KC. My check tire light came on, and I had already gotten an oil change before I came to KC. They checked my tires, and I was in and out in 10 minutes! I had Bianca help me on the phone and the service advisor I had was awesome as well. If I ever have any problems in STL I will be back to this Honda!!!

Sales person was pushy and stereotypical. I spent 6 hours there. I was told I could include sales tax in the financing and that a check would be sent with the title. When the title came … No check. Now I have less than a week to get my car legal and nowhere in the written agreement did they include the taxes. They are supposed to call me back but I’m pretty sure I just got bent over. And to top it off I have no idea how I am going to lay the sales tax. Pissed off and pregnant here.

Will never go back to Ed Napleton Honda. Over the last year I have encountered a number of issues with this dealership. Here are the two most recent.
They told me they could not honor their 20% of parts and maintenance coupon AFTER the maintenance work had been completed. They also failed to inform me that the cost of a part increased since the estimate I received during my visit about 6 weeks prior. There was no hint of a problem or no mention of a price increase when I presented the coupon during write up. The total bill was about $ 70 more than I expected.
Also I continue to receive very annoying automated phone calls at very inconvenient times from this dealership regarding service needs on my Honda Civic. This is despite my previous request for them to discontinue the calls and their assurance the calls would stop.
Even though Ed Napleton Honda is the closest dealership I will now drive out of my way to another Honda Dealership. Probably Bommarito Honda in Hazelwood. Prior to moving to St Peters a year ago, I had very good experiences at Bommarito with both sales and service. (never thought I would be praising a dealership)

Veronica our service coordinator at Ed Napleton Honda in St. Peters, MO took excellent care of us during our maintenance visit today 10÷17÷15. She helped take care of a misunderstanding we had quickly, professionally and respectfully. Highly recommend their service team.
Shawn — happy Honda owner.

Very disappointed, will never go back for service or any other reason. After spending 2k on my car, still not repaired correctly for the 3^rd or 4^th time. Told they would make it right and never call me to reschedule. I am done. I called thd GM today, once agajn was told he would call. We will see. I will not hold my breathe. I have been buying Hondas since 1981 ax nd I would not recommend Ed Napleton. They tell you to your face they will make it right, then sweep you undef the rug.
Very unhappy,
James Lee Sedwick

Worked with Jeremy, who listened to our needs and concerns and then set us up with exactly what we needed. We came all the way down from Chicago to work with him, and he was great about a no-​pressure approach.

wasted my time by promising me a test drive of a vehicle they «sold» days ago. It was still on the lot with a sales sticker on it.
I spoke with 3 different people confirming that the vehicle was available, then I drove out 45 mins to be told it sold days ago. I asked why it was still on the website and they did not know.
Worse, there is no way to contact the corporate office and complain. All emails and contact forms bounce back.

So far this is a Typical Car dealership… We will see just how good or bad this dealer is. This is the beginning of our relationship. I invite everyone to follow me on my journey with Ed Napleton Honda in St. Peter’s. More to follow… update…when we bought the car, there was only 1 key… they said they would locate the other key but were unsuccessful, they did find a way to get me a second key at no cost.

I was tired of the pushy salesman about ready to give up for a bit on looking for a car but then I made one last call. I called Napleton honda and spoke with Johnny B. who put me in touch with my salesman Shane and my sanity was saved. I bought a 2013 Civic got the best price around and couldn’t be happier. Thanks everyone at Napleton

bad worse worst a dealershit can be, pushy, high pressure, high price,

Horrible experience. Very pushy sales people. They are high pressure. Did not earn my business.

This dealership has serviced my Honda Odyssey for 6 years. I’ve always found the service department to be professional and reliable. Recently, my transmission failed just past warranty. While the initial assessment was pretty grim, the dealership stepped up and replaced the transmission and even extended the warranty. It’s nice to see a company stand behind its product. I would buy another Honda at Ed Napleton in St. Peters.

DO NOT BUY FROM THIS DEALERSHIP.
I have never been so offended during a sales process in my life. So here’s what happened. My husband went through their internet sales department and negotiated a price with them. We told them that we would be using a Capital One auto finance check, and they said that was fine. Once we got there and started signing the paperwork, their finance manager, Rick, came in and asked if we wanted a better rate through their financing department. We declined and said that we were happy with Capital One, and he said ok. Then, a few minutes later he came back in and asked if he could show the Capital One check to his general manager. Mind you, we’ve now told this dealership twice that we will be using this check from Capital One, and they’ve been fine with it. So now, Rick comes back in and says they can’t take this financed check from Capital One. BTW, my husband and I have perfect credit and have used Capital One auto finance to buy two other vehicles… one of which was a Honda!!! Just from a different dealership. Anyway, they say that can’t take it after wasting our time. They could have just told us that on the phone.
All of that would have sucked, but would have been just a bullshit waste of time. Here’s what is unbelieavable. The sales manager then comes in and starts talking very condescendingly to us, like we aren’t the customer that is about to spend $ 25 grand at there establishment. He keeps telling us how they might have to wait a couple of weeks to get paid. Duh, that’s what a check is fool. Anyway, at that point we told them we did not like being disrespected and talked to this way and left without buying the car.
What happened to customer service and treating the customer well? This was a horrible experience and is enough to make me not want to even buy a honda period, even from a different dealership.
I would strongly recommend avoiding this place. Spend your money somewhere where they know how to treat their customers.