The Frameworks

Frame Works just gave me a very good deal on a custom framing project. I had never been in the store before, but thought I’d stop in and check it out when I saw their coupon in the local newspaper. The staff is very nice and did a superb job in helping me to select the perfect frame and matting background for my project. They were incredibly patient as I must have looked at different options for over an hour before I decided which combination I wanted to use. They have a really impressive selection, and I was impressed that they do most of the work (except the cutting and connecting) right in the shop at the back of the store, rather than sending it off to a factory. In looking at the project, I can see that they were painstakingly detailed in the assembly and that the materials used are of a high grade. If you have an opportunity to hire a custom framing shop you won’t be disappointed with Frame Works!

These guys have been around forever and they do a great job. Kudos, too, for their support of the local arts community. Tip: check the bargain frame selection in the back of the store.

Way back in the early 1990s, I had 3 or 4 things matted and framed at their then Grand Ave. store and spent a rather significant amount of money altogether.
One of those pieces I’ve had hanging on various walls ever since. Recently, I discovered a dark reddish brown dribble trailing down my wall at one of the picture’s lower corners. When I first saw this, I was a bit alarmed, frightened even, because it sort of looked like blood and my mind jumped to the Jesus’ tears stuff. It was weird. Then I lifted the frame’s corner from the wall and saw a stringy goo sourcing from the tab the shop had placed on the corner to protect the surfaces of walls. That spongy tab was disintegrating and it had made a mess on my more recently-​painted wall.
I called the shop last week and talked with «Pam» and told her about my experience. She’d heard about it before and said they were well aware of this (3M) manufacturer defect.
I asked her about a method to clean my wall. Since it’d been a while since she’d given out this info, she offered to call me back after researching on the internet. Within 5 minutes she called me with 3 different things to try. She also asked me how many other pieces I had framed at that time, and for my address so that she could send me new spongy tabs to place on the lower corners of each of those pieces.
Now, I think that’s great customer service!