Colleen and

I bought the Groupon for hair cut, conditioning, and styling. Since I’ve only gone once, my review is more for the stylist than the salon itself. Emily did a really nice cut and did everything I asked her for. She took her time and paid close attention to detail. I was hoping she’d dry my hair nicely because I had an event later that day, and when I mentioned it she offered to help me out and do some extra styling so I wouldn’t have to worry about fixing it before leaving. She spent extra time on my hair (I think even going into her break from work) even though she definitely did not need to. Unfortunately, it sounds like she’s moving. Bad luck for me, as I would’ve only gone here to have her as a stylist from now on! Best haircut and best stylist I’ve ever had do my hair before! Plus using Aveda products which is very nice as well.

I had an appointment yesterday for a manicure. The staff was very friendly and the service was relaxing and went smoothly. The reason I am only giving a two star rating is because of what my nails look like only 24 hours later. My nails are completely chipped and half the polish has already come off of some of my nails. For the amount of money a manicure costs, I was hoping it would have lasted for more than one day.

I had bought a Groupon to Colleen & Co because I was looking for a A+ mani/​pedi (Aveda, nonetheless) for a reasonable price. At $ 45 for a combined mani/​pedi and glass of wine, I feel like I was completely ripped off.
While I do understand that my being 10 minutes late to the appointment did not help anything, it seemed that the time difference wasn’t going to change anything. While the woman was very nice, she was certainly not in her element. The pedicure felt rushed and lack luster, lasting maybe half an hour. The massage and dead-​skin scrub were so short, it felt as if I had paid for a «trial» version of both appointments.
This became clear when we moved onto the manicure, which was so rushed and out-​of-​sync, I couldn’t tell if this was a real manicure. By the picture, you can tell that everything was rushed, not touched up on whatsoever, and even as I walked out of the salon I could tell the polish looked horrendous.
Wonderful staff, AWFUL quality.

Well my polish started chipping as soon as I walked out of the door.
But the groupon with the glass of wine was nice.

My friend surprised me with the mani-​pedi Groupon deal from Colleen and Co because I get both about every two weeks. She tried to make appointments for a not-​to-​distant future date, but we had to wait a couple of months to book them. First, the exterior was scary, and the railing had a yellow and black «hazard» tape draped on top, which was a feeble attempt at a warning. The railing was hanging on by a thread, and the drop behind it was deep! (I mouthed «OSHA» to my friend before we walked in the door.) When we arrived, someone at the front desk asked if we’d like anything to drink, and we then said that water «would be great!» Both my favorite mani pedi places always hand me a water, usually those small bottles, chilled. We were handed glasses of water, which I don’t even drink in restaurants (that have disinfecting dishwashers!). The photo of their Groupon ad shows a bottle of wine and what looks like a box of chocolate-​somethings. What we received… actually had to ask for it because it was part of the «deal» («red or white») were small glasses, which was fine, but the wine the served tasted like, well, water. My friend saw them replacing the white wine. They toted in a new box of white. No bottle. Boxed wine. No chocolates. Nope. My friend’s cuticles weren’t considered, and her toenails got one coat of polish… and mine wasn’t a «pedi,» except that my nails were polished. The staff? Neither unfriendly nor friendly. They all, from the front desk to our technicians (who really, mostly «cut hair, «they told us) were very «Stepford”-ey, showing almost zero emotion. The entire hour was a bit unnerving. My technician said that she does «brows,» so I asked her if she had time to do mine. She said, «I’ll see if I have time.» The business was nearly empty, but she evidently didn’t have time, and walked away when she decided that her job was done. We both left tips according to the «true» cost of a mani-​pedi at that business. It was a let-​down, but we decided that we just wouldn’t return. Two things: Golden Nails in the Quarru costs less than the Groupon price at Colleen and Co, their complete mani/​pedi takes a about two hours, the people are too wonderful, they’ll do a «brow» on the spot, they offer the bigger bottle of water, and when I walk out of Golden Nails, I feel wonderful! Our Colleen and Co polish was already chipping by the time we got to the restaurant for lunch. Golden nails? It’s never worry. My nails are good for two weeks. I wasn’t going to write a review, but my friend just forwarded an active mani-​pedi «deal,» by Collen and Co, which was identical to the one she purchased. But that’s not what they do often there, and it’s not what’s advertised. Oh, and even at the Groupon price, it’s not a good deal, by any measure.

I wish I would have read the reviews before I went to this salon. The haircut I got here was horrible. I asked for a trim, but left with more than 4 inches off — after I spent the last 4 years growing it out. My stylist was in a hurry, didn’t ask if length was okay, and was very yanking my head in every direction during my service. She was happy with the outcome, but I was very unsure. I thought maybe once I washed and styled it myself, I would like it better. But after 3 days, i had to go to another salon to have it corrected because it wasn’t blended at all.
Next time, I will do more research on a salon and I will not search for a deal on a haircut.
The best part of the entire experience was the receptionist — she had more personality and was very warm and welcoming. The two stars are for her.

I give it 2 stars because the receptionist was very welcoming otherwise it would have been one star for the following reasons. I came in for a haircut, scalp massage and deep hair conditioning. My stylist was late, rinsed my hair with WARM water after the deep hair conditioning and we ALL know you have to rinse it with cold or temperatured water. The way she gave her service was very rough and not relaxing. Got my hair pulled so many times! My haircut looks all squared shape (I just needed a trim) AND she put all this oil in every hair strand she could put her hands on (Everyone knows you have to ask your client permission to put ANYTHING in your hair).

I used a Groupon to get a mani-​pedi at Colleen & Company for $ 45, which was far under the original price of $ 104. It is a very small building with only 2 tables and chairs for manicures and pedicures, which there is nothing wrong with, but it was very hard for me to get an appointment. I get there to realize only that the place was quite messy, dirty and unsanitary. My pedicure consisted of a poor foot scrub and lotion, nothing that I couldn’t do myself at home, and a very opaque coat of polish. I had to ask her to put another coat of polish on my nails because I could still see though the color and it had bubbles in it after I left. My fingernails were jagged when I left and I had to refile them at home. Additionally, they used the same nail polish dryer on my hands and feet, so I felt the need to wash my hands afterwards because they were dirty from my shoes that were in the dryer just before my hands were. I will not go back to this place because I feel that they should be held to higher standards when it comes to cleanliness, but it is not the worse place that I have ever been too.

I will say that my massage was FABULOUS, and if you can get over the creepy staircase, it was totally worth every penny.
HOWEVER… my Groupon came with a mani/​pedi as well and I kid you not, a 5 year old has done a better job with my nails before. There was absolutely no attention to detail and honestly, WAS NOT WORTH even the gas for driving there. I will try to post a picture. There wasn’t polish even covering my entire nail, and there are bubbles in the polish AND top coat because it was applied so thick. I only left a tip out of respect for being a waitress myself and having to earn a living that way, but it was not a show of appreciation by any means. Find a different job if you can’t do it right!
I’m redoing the manicure myself– having to clip my cuticles and all– tonight before I leave for my vacation tomorrow. It’s ridiculous what they charge full price for a crap job like I received… Aveda salon? Bull shit, they only use Aveda products. It’s a disgrace to the brand, at least with my technician. (But again, my massage was AMAZING! I would literally give her a 5 stars but the nail technician 1 star.)

I don’t know what the people here are smoking, but not a single service they offer is worth anything close to what they charge. Just used a living social for an average mani/​pedi, and they claim that it was worth $ 105 (I’ve paid less than that at actual spas). And they did a terrible job. The top coat was so thick that it formed tons of bubbles on every nail. The girl redid my nails only to have it happen again. I got home to notice that my toes were worse than my hands were even before being redone. They also never offered me the glass of wine that supposedly came with the mani/​pedi. Go to a random place in a strip mall and you will get a better (and reasonably priced) mani/​pedi. I’ve had better manicures that were only $ 10.

This place needs an update severely. Wasn’t impressed at all with the ambiance or the services (mani/​pedi).

Great massage with Lucia. Very relaxing! We also got the mani/​pedi with wine for our Groupon deal. Sis had great nail services with Shannon. I cannot say the same… I got no cuticle trimming and the paint was sloppy. My ‘technician’ was finished more than a half hour before my sis and we started at the same time. Pretty disappointed, but glad my sister got excellent pre-​birthday treatments.
Bottom line: request Shannon if you are getting your nails done!

I bought myself a Groupon for this place, for my birthday last week.
Overall, it was a really comfortable experience and I will go back. (Once you get the Groupon deal, they will continue to give you that discounted rate if you reschedule the same day of your appt.)
It was a bit hard to find after dark, because they do not have a lit-​up sign, but I found it fine since I had the address. It’s true, the place is a bit run-​down, but I don’t need fancy surroundings to have a good experience.
First, I had my massage with Lucia, which was awesome. She was professional and friendly, and knows how to give a good massage. She did this awesome thing where she wrapped my feet and back in hot, damp towels for awhile, before working on those areas, it felt so good. As with most massages, I didn’t want it to end. Next, I met Ria for my manicure/​pedicure. She was really nice and friendly, and I’d go back to her also. I got a free glass of wine while I had my pedicure, that was so nice too.
I ended up booking another appt on my way out, because I had a good experience, and an awesome 1-​hour massage plus mani-​pedi for $ 79 is a good price.

Below you’ll find the email I sent them, it pretty much says it all:
On 10/​28/​2013 I visited your establishment in order to redeem a Living Social deal for the following services: 60 minute massage, manicure, pedicure and glass of wine or champagne. Prior to the purchase of this package I reviewed the many comments past patrons had left for your establishment on different online sites. Despite these reviews being less than positive, I decided to try your services, there is always room for improvement and perhaps the reviews were unjustified. I was very upset to find that my experience was very much the same as those described, and in no way acceptable regardless of the amount paid.
I called your establishment during my drive in to let you know that I was going to be late due to construction on both 694 and Lexington. I waited on hold for over 8 minutes (isn’t the technology on smartphones so informative) so that by the time I was actually able to speak with someone I was pulling into your driveway. I arrived inside your establishment at 11:05, 5 minutes late for my appointment. Please note that being late for the appointment is NO fault of your own, but being placed on hold for 8 minutes speaks to VERY poor customer service.
I filled out the necessary paperwork and handed the customer service personnel my phone in order to record my Living Social voucher number. I was then asked to wait for my massage therapist. My massage therapist introduced herself, retrieved a glass of water for me, let me use the restroom and then led me upstairs to the massage area. As is custom I was then let undress and become comfortable on the table. I have been receiving massages for over 10 years at both reputable establishments as well as massage schools. Many of my personal friends are instructors and business owners, this being said, I know what to expect. The exception to the comfortable part is the fact that the massage rooms were VERY cold. I expected this to be remedied by a heated massage table, which was not offered nor looked like an option. My massage was less than ideal with less than 10 minutes spent TOTAL on my legs. I understand that my hands and feet were not massaged because I was going to have a manicure and pedicure to follow, but this should have been explained. There was also no explanation why there was no scalp massage. I was let dress at 11:50a.
I understand if the massage was shorter due to my tardiness, HOWEVER, the massage should have extended until the 12:00 hour, not shortened by 10 minutes. At that time I was told to go wait for my next services in the lobby. I was not escorted down or was I offered a glass of water, much less a glass of wine or champagne.
I next waited roughly 5 minutes to be invited by the nail technician to start my manicure and pedicure. While she was generally pleasant, her overall demeanor of «I don’t want to be here, it’s a Monday» was not. Again, I waited to be offered a beverage, and this did not occur. My pedicure and manicure was mundane and nothing that I would ever consider paying full price for. The only time I was asked if something was uncomfortable was in consideration to the water temperature.
At the conclusion of my nail services I was presented with a business card by the Nail Technician and encouraged to ‘prebook’ in order to receive the same ‘deal’ I had to today as well as be entered in a drawing. At that time she left the room, with me under the nail dryers without so much as a goodbye.
Finally I went up front to pay for my additional nail services upgrade. I was quoted $ 5 for this but then was told it was $ 10. When I questioned it I was told that that system was not yet reflecting the ‘new price’. It felt as if someone was trying to take advantage of me with a ‘bait and switch’. I was then offered the option to ‘prebook’ again without even being asked how the services were today! The customer service personnel again needed my information since she informed me she had not recorded the voucher number the first time I had given it to her.
The quality of service at you establishment is poor to say the least. The customer service is lacking and I won’t even comment on the general upkeep. Even the amount of money spent on the voucher was far too much and I will be in contact with Living Social to request a refund.

Seriously an Aveda Spa??? That’s such a joke! This place is a pit. I would never ever get any spa type services again there. The place is so run down and walking up that old and dirty staircase to get a massage is not what I had imagined. How could anyone relax with two inches of dust swirling above you on the dirty ceiling fan?
I suggest the good employees leave and get a job at a nice and respectable salon. It’s not that they are bad, its apparent that the owner hasn’t put a dime into updating or even cleaning this place. Save your money and go elsewhere!

I received a groupon for a massage from a friend for my birthday so I hesitantly booked an appointment. After reading some of the reviews, I did not know what I would be walking into but I was pleasantly surprised!
The building is a little rundown like other Unilocalers have stated and the massage rooms are upstairs once you hike up the winding, narrow steps, but it was worth it to me. I am a holistic gypsy at heart so the condition of the place and its shabby chic style suited me just fine.
I really liked my therapist Marie (Maria), not sure which it was but she dug into my bad spots and got my knots out of my neck and upper back. She was pleasant, professional, and I already have scheduled my next appointment. I had no wait at all and the receptionist was perfectly friendly. I feel like I experienced something very differently from other reviewers.
This is not the type of place you are going to be served fresh fruit and champagne while you get a pedicure and I am not sure it is worthy of technically being called a «Spa», but I do know, like many other Unilocalers have noted, the massage I had was awesome and that is what is most important to me. I never felt like I was treated poorly because of having a groupon and I most certainly will be back.
Come check it out!

I gave this place a try based on a Living Social deal for a discount massage. Overall it wasn’t too bad. The masseuse was very nice, explained the massage technique and asked during the massage if anything felt uncomfortable. I felt very relaxed at the end and was pleased, but was a little disappointed to find after arriving there that you have to pay extra for a Swedish or deep tissue massage, which is typically included in the price of a massage at most places. Not to mention its a little bit deceptive as this was not advertised in the deal.
I did enjoy the experience but in all likelihood will not be back as the extra charge was questionable.

I hate being harsh, but it’s hard to disappoint me. Twice.
My first experience was a Crowd Cut massage. I arrived 10 minutes early and was taken back to the room 15 minutes late. No one came to apologize for the inconvenience or to explain what was happening. They were probably too busy chatting up front. For a place like this– two receptionists is a little overkill.
After deciding I probably wouldn’t return, I received another Crowd Cut as a gift, this time for a mani/​pedi. I went not expecting much, and left feeling underwhelmed yet again. The customer service was better the second time, and I like my nail tech, but I have gotten much better mani/​pedis at the asian salon down the street for a third of the price.
Now, three days after my appointment, I type with 10 chipped nails. Needless to say, I won’t be returning.

I must have gotten lucky! Reading the other two reviews, I was afraid to go in, lol I got a Crowd Cut deal for a facial, I ended up getting the nicer one for $ 60 (half off regular price of $ 120). I arrived, it was pretty dark and scary in the parking lot. Got inside and it was actually nice. Empty, quiet but nice. It was later in the eve also on a Monday so i cant imagine it being really hoppin anyway. The girl checked me in got me some tea, and i went back 5 minutes later.
Besided the facial girl dropping something part of the way thru, (scared the hell out of me) and not removing my mascara and eyeliner, it wasnt bad.
Was the facial worth the full price, naa, I dont think so. If felt good and all but i didnt see anything fancy happen for it to be worth $ 120.

I purchased a crowd cut deal because the price was great, but the whole scheduling process was a MAJOR hassle. When I first called, just like a fellow Unilocaler, I was given the «give us your information and we’ll call you back». Yeah, that never happened, so I called them back and setup an appointment (which was difficult due to availability). Then I was called back and told that too many appointments were scheduled for my time slot & asked to reschedule again. This happened not only once, but a total of 3 times. After the 2^nd time, I tried to give this deal away, but since it was not on the bus line I had no takers. Crazy that you can’t even GIVE a massage away?!
So, I decided to go so it wouldn’t go to waste, and when I showed up the building left MUCH to be desired. It needs a lot of work & once inside the staff seemed nice, but after sitting in the waiting room for a few minutes, they really seemed loud and unprofessional.
The massage itself was fine & the masseuse did a nice job, but all around the scheduling, shabby surroundings and unprofessional staff make this place a first & last visit only.