Progress West HealthCare Center

Went to The ER due to post surgical pain. Doc walked in did not say hello or introduce herself. The first thing she said was «why are you here «so I told her I was having extreme pain but I was not seeking any more pain medicine (I had plenty) and she went through the the normal and said she wanted to talk my surgeon. I told her I was concerned about this as it was my pain and the urging of 6 family members (some were crying and all were adults) because they were so concerned about the state of my feet/​wounds. The only thing she did was do a wound culture the cultures were left on the tray until we pointed out to her they were just laying around — she told me the same stuff we we’re concerned about with our surgeon and she was extremely rude to my family (I had 5 in the room) I have never had a doc treat me or my family this way — in addition when the nurse was instructed to put my bandaged back on (remember I have huge gaping open wounds on both feet) she did not use gloves and she slapped my feet around like she had no concern for my pain at all. She was also rude to me and all of my family. This place was gross and unclean and nurses didn’t use gloves and the staff (other than the triage nurse she was great !!) were the worst I have ever seen. Find another place to put your life in the care of –not here !! Only gave two starts because my triage nurse was professional, Kind, and caring

Horrible hospital don’t go there! I Brought my daughter here on Easter she had been severely sick with swollen lymph nodes, headaches, fevers. She was seen by Dr. Raja and a nurse with a negative attitude. They took blood and would be tested for mono, which was what we believed she had, He never ran the test! Went to primary care next day a mono test done, she indeed does have mono. It’s very frustrating that Dr. Raja and his bad judgement kept us from knowing her real sickness. Both the doctor and nurse made us feel as if we were a burden to them. Parents please consider going elsewhere before visiting this poor excuse of a hospital.

I do not recommend this hospital at all. I suffer from chronic kidney stones, which cause an unbelievable amount of pain. I started with always going to st johns whenever the pain would begin, which was always a great experience, but at times the pain was so unbearable that I could not make the drive. With Progress West being the closest hospital to me, I began going there. The first few times were good. They were quick to help relieve the pain, the nurses and doctors were good. Or so I thought. My past few experiences have been just terrible, one of those times being today. The staff is no longer friendly, the doctors seem like what you say is just stupid and you are wasting their time. Today, for instance, I got to the hospital at 12:15 am, was only one of two people waiting, was in so much pain that I was vomiting. I did not get taken back until 1 am. At that point I was thinking that every thing would be okay and I would be taken care of quickly to help relieve the pain. So at about 1:15 am the nurse comes in with a bag of fluids, pain medication, and equipment to draw my blood, which btw they did draw my blood as soon as they came in, but never sent it off for lab work. As a matter of fact, I’m leaving now and it is 4:23 am and the blood work is still sitting on the table next to me. Anyway, after the nurse drew blood, she never set up the bad of fluids or gave the pain medication. Actually, the doctor came in 30 mins later so about 1:45 am to ask what was going on and then I had a problem. I was in severe pain and was not treated until I became snippy with the doctor, in which case about 15 mins later I was hooked up to the bag of fluids, and finally given pain medication. I was then sent over for a cat scan. It showed that I had stones but they were not in my ureters. They were in the kidney, which according to the doctor, would never cause pain. With my history of kidney stones, I know when they cause pain. Which is in fact when they move at all. Which my urologist said can happen while in the kidneys. you can also find that information out on
. which perhaps she should brush up on considering she seemed to be lacking knowledge in that field. She had one of the worst attitudes and made me feel stupid. St johns may be far away but it is definitely worth the drive when compared to progress west. Do not go here! If I could give this place zero stars then I would but I have to choose at least one.

I had an MRI of shoulder. check in wait for the test was very very long. Test was fine but it was crazy expensive. This test and only this test used up all of my $ 2,500 deductible. I later found out it would have been less than half that cost at other places like Metro Imaging.

Do not go here. Go to St Joe’s or somewhere else. They misdiagnosed my son and within 12 hrs I had to take him to St Luke’s ER who did more testing than a freaking throat swab on my son. They refused to do blood work or a CT scan despite him habing a SWOLLEN face. I filed a complaint because two $ 150 copay charges in a 12 hr period is ridiculous when Progress West didnt even do anything AND they misdiagnosed him. I rec’d a letter saying they’d waive the copay and here it is months later and I am still getting a bill from their hospital/​billing department. I also have a friend now who is fighting them because they said her visit there between the hrs of 10pm-​8am was NOT AN EMERGENCY. It was 4am and she had severe stomach pain and her bp was elevated. It was severe enough they did a CT scan. But now she is being sent a bill because they said it wasnt an emergency?!

This was an easy place to go. The check in was smooth and the people seemed competent.
Got some stitches and out in 3 hours

I was here for outpatient surgery in May. From a care standpoint, I think I received great care from my nurse. The nurse who was with me most of the day was wonderful.
The onlyl reason I gave a 4 rather than 5 stars is because… as the day was coming to an end and I was still sick after my outpatient surgery, I kind of felt rushed out of the recovery area by the other staff who had taken over. I had a horrible reaction to the anesthesia and was having trouble breathing and was really naseous. They took me to the car in a wheel chair with an emisis basin in case I threw up on the way home. they also gave me discharge instructions that were wrong. The doctor had said no weight bearing for 2 weeks to me in the office and in the pre op area that day before surgery. The written instructions they gave me said weight bearing as tolerated. When I asked about it, they told me that it was right. I called the doctor’s office the next day to confirm the instructions and was told that they hospital gave me the wrong discharge instructions.
I know that other hospitals give you a meal for that night when you have outpatient surgery to feed you and up to 3 other people in your family so you don’t have to think about it after surgery. That would have been a nice touch but for me is not a deciding factor.
The waiting room for patient’s family is without amenities — no water or coffee. They do have cell phone chargers though. The chairs are not very comfortable either. There is one chair in the post op recovery curtained area that I was in and it was pure utility — but I guess that is to be expected.
The pre and post op areas (which are the same for outpatient) are clean. You are given a thick paper gown and it has air vents in it. You can hook up to your own heating or cooling blower in the room and can even control the fan speed. I think there were even different zones on the paper gown that you could hook the HVAC tube into. That was pretty awesome. And I was already hooked up by my nurse when I became aware of my surroundings in the post op area.
I am not sure how in patient is but I am scheduled there by my doctor for another surgery soon and I think that one I have to stay in the hospital.
One thing I can say is that the pre-​surgical testing nurse has spent a great deal of time on the phone with me regarding my second surgery because I am so nervous about it. She is a very busy person and is sometimes hard to get in touch with but once you get her on the phone she will talk with you for as long as you need. Which I appreciate and probably makes it hard for her to get to the next person and there is just one of her. She has provided me with a lot of education materials and has been very patient.

I will never, ever return to this ER. They don’t ever (ok five hours later) return to check on you (I wasn’t hooked up on monitor, they would never know if I was alive). Wait times are horrible. in my opinion, they act like they are inept (drs, secretaries and nurses) and absolutely no compassion. I was told there is only one adult dr. on at all times. If you think your visit will be quick, it will not. I had a very bad experience. If you have a choice, pick a different ER. On top of it all, it’s not very clean. They had a universal linen cart in my room that they could access from the hallway. This seems unsanitary not to mention other patients stinky linen stinking up MY room! Germs anyone? Gross. I have idea how that is OSHA approved?

I had a health emergency in the middle of a snowstorm, so I had no choice but to go to the closest hospital, which was Progress West. When I arrived at 3am with my face swollen to twice its size on one side, the teenager at the intake radioed back that I had a «toothache». Since no one else was there, I was taken right back. The doctor spotted me and followed me into the room. The ER care was very good, but then they admitted me. Worst. Thing. EVER!!! Some of the nurses were nice (Moe, for example, was wonderful!), but there weren’t enough of them. At one point, I pressed the call button so I could be disconnected from all the wires they had on me and use the restroom. It took a full two hours before a nurse came in, and then it was just to check on me. I’d pushed that button multiple times to get up and go. Ironically, that was the only time I’d used the call button.
The hospitalist was really the biggest problem I had. He would not LISTEN to me. He spent less than 30 seconds in the room so he could discharge me. I mentioned chest pains. He said it was fine and sent me home.
The snowstorm had been a really bad one and all of my kids ended up being out of school for several more days. Since the hospitalist told me I was fine, I ignored the chest pains and dizziness I was still having not wanting to bother anyone and since all the kids were home, I didn’t have a sitter. The symptoms I was having continued, though, so I went to a walk-​in clinic the minute they went back to school three days later. That clinic took one look and said to go straight to the ER. Progress West was the closest one, and by this point, things were going dark and dizzy so I went there.
Once again, the ER got me back quickly and the ER doctors and nurses were very good. They figured out that my heart rate was very low and admitted me to the telemetry unit. Somehow I ended up with the same hospitalist who really wanted nothing to do with me… which was fine. I didn’t trust him after last time anyway.
Throughout the entire weekend I was there, I think I saw the man for less than 45 seconds. The chest pains and dizziness were crazy. I’d learned my lesson the previous stay about pushing the call button, so I didn’t bother with that at all. What would be the point? My husband and friends who came to visit commented repeatedly and on separate occasions from one another that there was almost no one on the unit, except maybe one person sitting at the desk. At one point, an elderly woman came into my room thinking it was her room and was very confused. My husband escorted her out to the nurses, who apologized, but no one seemed to know who she belonged to for a few minutes.
Testing had been ordered, but couldn’t be done until Monday because they didn’t have the staff to do it. They did it first thing on Monday morning, and the hospitalist had already ordered me discharged before I even got back from the testing. This man listened to NOTHING I was telling him! The cardiologists looked at the telemetry strips and were able to see that something was clearly wrong (Um, I kind of knew that since I was passing out every time I tried to stand up, was completely dizzy, and had zero energy for anything). They finally figured out what was wrong and suggested I could look up the diagnosis online. They left the room never to be seen again and offering nothing to relieve my symptoms. They did offer codeine for the chest pains and told nurses I could be discharged.
I explained that I had my car there, but my husband was working. I was told it was okay to drive home. Um, you just gave me Codeine and you KNOW I’m so dizzy that someone has been walking with me to keep me from tipping over, but you’re cool with me driving!!! Awesome. I was heading out when a friend arrived and met me to drive me home.
For most of my visit, I had the charge nurse, Kathy. She was wonderful! I really liked her and appreciated how gentle she was. Selma, the tech who did vitals, was also very kind and gentle. Beyond that, I don’t have much positive to say at all. Next time, I think I would rather run the risk of dying on the way to the next hospital.

We arrived at Progress West 5 minutes after my husband slipped and fell on the ice. His shoulder, which had previously pointed leftward was now pointing in the same direction as his nipples and he was in EXCRUCIATING pain. My first mistake was believing that a building with the word «hospital» in the name would be capable of providing medical service.
Our initial encounter with the wait staff was less than stellar. Though he was very obviously in pain, they treated him with the same callous disregard as they would a construction worker who came in with a paper-​cut. An hour (possibly two), they took my husband in the «triage» area. As he openly wept and hyperventilated and repeatedly told them that his pain was «A 12, A FREAKING 12!!!» He, through his pain whispered, «Oh my GOD, I could have a heart attack from the pain.» To anyone with a brain could see that this was the desperate muttering of a man in pain whose shoulder was facing due North. However, to the brainless teenage nurse Ratchet, this was crossing the line! She immediately reprimanded my delirious husband and told him that «Lying about a heart attack isn’t going to do you any favors. That’s SERIOUS!» I guess drifting in and out of consciousness from pain was a JOKE! It was at that point that I had had enough and I told her, in a very calm voice, that the next time we had an EMERGENCY, we would just stay at home and light ourselves on fire and taste sweet, sweet death before coming to this emergency to spend the night with these deep fried assholes. Not my finest hour, I will admit.
My sister, an ER nurse at A REPUTABLE HOSPITAL came in to help me care for my husband since there was no medical help to be found in this ER. She and I alternated requesting ice packs from the front desk for the next four hours. In the meantime, Grandma Meth-​Face and her merry bunch of hillbilly junkies, one of whom had a flesh wound, arrived after us. They were taken to the back. Over the next 4 hours, as we waited, the «injured» one walked back and forth from the treatment area to the ER entrance for several smoke breaks, bragging about how much better he felt on the percocet that he had received. My husband, hyperventilating and crazy with pain finally wound up «reducing himself» which is medical speak for putting his own shoulder back into the socket without any pain medication or the help of medical personnel (my sister who was afraid that there could be shards of broken bones in his socket told her that she could not do that for him without seeing an X-​ray). I went up to BEG for pain medication for my husband, when the «charge nurse» who was the very same bitter, hateful life-​sucker that had triaged my husband came to tell me how much more important the smoking jackass that had been seen before us was than my husband. She told me that «coming up to the front desk and refusing to leave was not going to get us back there any faster.» When I calmly replied that I had done no such thing, she told me that she was not going to talk to me anymore if I kept interrupting her.
Once we got back to the treatment area, the lone adult-​care physician working was very nice, as were the stellar nurses Jade and Linda. However, they didn’t have much to do, since my husband had already PUT HIS OWN BONE BACK INTO JOINT! He finally received the pain medication that he desperately needed. However, if you replaced the entire front desk staff with developmentally disabled poo flinging monkeys from a brain research lab, you would get better and more competent service. DO NOT GO HERE IF YOU HAVE AN EMERGENCY. YOU WOULD BE BETTER SERVED AT A WALGREENS CLINIC!

I had a minor health emergency last year. I first went to a nearby urgent care that couldn’t/wouldn’t do anything for me, including getting me something to get sick in. The one thing I did convince them to do was call ahead to Progress West to let them know I’d be coming there next.
Progress West asked «Are you Julie?» as I walked in, had all the paperwork prepped for what my situation was and got me to a room as quickly as possible. They put me on anti-​nausea meds immediately and followed up on some tests I’d previously had run. They got me a quick diagnosis, made sure I was comfortable with the people in the room hearing the diagnosis, and went on to start treatment. I was out the door very quickly all things considered.
I had a list of prescriptions given to me that I wish had been explained a bit more but were all allowed to be received in generic form so I could save on cost. The billing process was so easy here. I paid my co-​pay up front from my hospital bed and the bill that came a few weeks later clearly broke down all the services I got and was still cheaper than what the urgent care tried to bill me for. No haggling, no phone calls, they got it right the first time.
Outside of my experience, I love their twitter wait times listed. My brother had to come here when he had pneumonia and he seemed to really enjoy the peace and quiet of his stay here. I loved my private room even in the ER. The staff was nice both as a patient and as a concerned family member.

I’m writing this from the standpoint of a visitor. My sister had major back surgery Thursday. I went last early-​evening to visit.
Upon entry, I walked to the reception desk and asked for her room. The lovely receptionist gave me the room number and how to get there. Very clear instructions.
When I got to the floor, all the signs were so clear and specific, I had no trouble finding the room.
EVERY room in this hospital is a private room. .. how delightful! I know we’ve gone a long way from the «wards» to the double rooms, but really, private rooms are essential.
In the room there were two visitor chairs and a couch that makes into a bed for overnight stays. Who thought of that!!! So perfect!
It was so quiet and so clean and everything was so unobtrusive! What a great place to convalesce.
During the time I was there, two clinical people came in. .. one to get vitals, the other was her nurse, Marty. Marty was overhearing our conversation, and joined in with some interesting info and banter. What a pleasant fellow, and he performed all his tasks with minimal intrusion.
Also at this time, my sister got a call from the dining room asking what her order was for dinner. She hadn’t placed her order yet, and they were inquiring. HOLY COW!
Evidently at Progress West, you order your meal (whichever meal it would be time for) by just calling when you’re ready to eat. And if you haven’t ordered, they call to remind you!
And they know if you have dietary restrictions. My sister said she asked for something for lunch, and was told she couldn’t have it, because of doctors’ orders. What a great idea! I’d like to have that EVERY time I eat.
When some guests had departed, my sister called to put in her dinner order, and my brother-​in-​law also got on the phone to order his dinner. As a patient, you get one complimentary tray for a family member every day. How considerate! Such simple things! They go a long way!
When I left, all the signs were on the wall to direct me appropriately to get out of the place. Navigation is so important.
And I didn’t have to walk 17 miles to get to my car, or pay for parking!

This hospital is in a class of its own.
Some people laugh at the fact that PW tweets their ER wait times, but it’s actually really valuable. When I had a kidney stone last year (ouch, seriously) I checked their twitter handle and saw that they had a 15 minute wait time, and guess where I went? Yup, I drove 45 minutes out there because you’re not going to be able to beat a 15 minute wait time anywhere in this city. They were prompt, so helpful, and I was out of there within two hours. Unreal. And I was fully loaded with pain medicine! The nurses and doctors were so nice, considerate, and thorough, and it was much appreciated.
My grandma actually spent the last week of her life at PW, and while it was obviously a devastating experience, the staff could not have been better. They were compassionate, obviously cared a lot for her as a patient, and held true to their word by always following through with our questions and requests. They even roll this snack cart around the hallways for families because sometimes it’s not so easy to get down to the cafeteria to eat. It’s little details that make this hospital so wonderful… and I kind of like that it’s way out on the edge of O’Fallon because not many people utilize it which makes it that much better for those who do!
If you’re anywhere close and need to go to a hospital, choose this one. Trust me. If you have a kidney stone just request a shot of pain medicine in your butt. Trust me on that too.