Heart of St Charles Banquet Center

Don’t book a corporate event here they are not prepared and the location is hard to find plus the hill driving up to it is very steep and not wide. Very dated too

My husband and I had our wedding and reception at the Old Stone Chapel in May of 2015. The venue is absolutely GORGEOUS, but the staff is totally rude and unaccommodating. With the LARGE amount of money we paid these people, they should have been beyond helpful and polite, but they were far from it. The contract is extremely vague and provides you with no answers for basic and simple things that are involved with hosting an event such as a wedding. Then, you try and get answers from the employees via email or telephone and everyone gives you a different answer! It was very frustrating trying to plan a wedding with this venue. Also, we had our wedding on a Sunday, since Memorial Day was that following Monday. Our entire wedding party and all of our family is from out of town and we were told the only time we could rehearse was the Thursday prior??? None of our guests or wedding party were arriving until late Friday night. So I emailed and called the owner and she told me it was okay for my husband and I to rehearse and tour the chapel on Thursday evening, and then my wedding party could rehearse on Sunday afternoon before the wedding ceremony. We showed up and were told to leave and that they had never told us we could be there and we only get ONE rehearsal!!! I was LIVID and have the emails to prove they said it was fine! They kicked us out and we finished rehearsing in the PARKING LOT! Also, when we signed the contract we were told we would have access to the venue the entire day of… that was bull because we had to BEG to get access two hours prior to our ceremony just so my other vendors would have time to set up and my wedding party to rehearse. You’d think with as many weddings as this place hosts, they would have a better system regarding rehearsals, etc. This venue is beautiful and has the perfect location but the staff is not worth the headache and frustrations. There are so many other venues down town St Charles that I would just suggest skipping over this one and booking with one of them.

Contacted yesterday for an appointment to talk about our wedding. Made it very clear we were interested in The Old Stone Chapel and were a smaller wedding party.
Arrived 5 minutes early. Person with whom we had scheduled the appointment acted as if she had no idea why we were there, took other people in front of us, and had others waiting as well, so she must’ve triple booked appointments.
Finally got another office person to take us over to the Old Stone Chapel, only to be told there that the MINIMUM number of people they will bill for is 120. Had that critical info ever once appeared on their website, we would not have had to waste our time going.
I did not like the way we were treated just in terms of the first appointment, and can’t imagine that they really care much for their customers, only how much money they can make.

The food was so bad that I was quite literally gagging on the roast beef. The bar service was good considering the quality of liquor they had to offer. I would not spend a dime at this place if you have any other choices.

My wife and I were pretty disappointed with the outcome at this facility. Many of our guest also complained. Food quality was below average. The meat was cold and clammy. The pasta was cold & sticky. The vegetables were cold and looked like they were leftovers. The salad was wilted. The wedding cake looked like it made in a high school Home Economics class. There was an automatic gratuity added to the total cost that neared $ 1000. The service was not nearly that good and I didn’t see much of a staff. It seemed more like I was paying for the staff’s wages rather than a tip. That’s one hell of a tip! The location was perfect for our needs. But as the negotiations moved forward, i.e. charges for table décor, chair décor, etc. I could feel this event turning sour. They didn’t include any flowers, not even silk flowers! The décor provided was not impressive, to say the least! I won’t consider this establishment for any future events.
I left this same review on Google. There was no response from the business. I don’t expect they will respond on Unilocal either. Once they have your money, they no longer care.

We had our wedding here on 10−30−10. During our reception, an uninvited intruder came in and stole 36 cards out of our card box. Our room attendant from Heart of St Charles saw the thief with his hand in the card box and did not tell me or my husband or call the police. She just told him to leave. She informed us at the very end if the evening. I also wrote a review on
but Heart of St Charles is disputing it even though they know its true. Watch your card box and gift table!!!

I have been here a few times in my life and I always enjoy receptions here. The staff are always nice (duh, that is their job) and the view of the river is very nice. I love hanging out on the patio. Be sure to look at this place if you are going to have a party or reception. The location is awesome and easy to get to as well

Note: I am a no-​fuss person. We did not have a «themed» wedding. Just colors, elegance, and a great party with loved ones. For that reason, HSC was perfect for me. It looks nice, is centrally located, is no frills and is super flexible.
We had our reception in the «Overlook» room (giant round windows) in October. We contracted for the Classic buffet, open bar, etc. The entire planning process was painless. Tawny and co. were responsive to emails (I’m an inquisitive one so there was plenty to respond to). Come time for the big day, I felt that all my questions were answered and I was at ease.
They are extremely flexible with how you want the room set up and you are provided artistic liberties with table placement. We brought our stuff in just a few days before and provided some explanation. The room was set up wonderfully. We just came in the Friday before to add some finishing touches. This was a real time saver. All of our guests complimented how nice the room looked.
The food tasted great (it was a little cold, though) and there was NEVER a long line at the bar. The buffet attendants were attentive. Cake (from an outside vendor) was served quickly and nicely. From what I heard, drinks poured strongly.
Karen (our room host) was FANTASTIC. She introduced herself to all the guests and made sure they knew they could come to her with questions. I can’t say enough about her important role during our wedding day.
The bathroom was clean. No issues there.
My one complaint is that the dance floor temperature was steamy compared with the chilled main dining area… not sure how to improve that though.
Overall, our guests had a great time and I would recommend this location as a great value!

I went here for a wedding shower and had a great time. The food was good, the servers were very friendly. This is large hall with ample room for dining tables and a large dance floor that everyone have space to bust a move.
As a guest I had a lot of fun.

The Worst !!!
If I could give less than one star I would, The customer service is terrible, The manager and owner are so rude. They had storm damage and never told us. We found out less than 2 weeks before the wedding. The place smelled like an old basement and the tile popped up. They lost the couples wine glasses and kept adding more and more charges on the closer they wedding came. The tried to tell me that they had to charge me an extra $ 10 a table because I wanted an overlay tablecloth put on. The manager said it would take 2 people to put the tablecloth on. Maybe for the idiots they hired it would. We were even told we needed to pay for an extra bartender because we brought in 3 bottles of our own mixed drink. The manager said it would take more time to pour from those bottles. ARE YOU KIDDING ME !! THESE PEOPLE ARE IDIOTS! How they have stayed in business is amazing. If you are smart go somewhere else!!!

I know the idea of having your wedding at a banquet center that looks out onto Highway 70 may not seem glorious. Sure, if you get married there in the middle of summer, there’s a high likelihood you will have a fireworks stand in the parking lot. Ok, the Comfort Inn Suites next door isn’t the most glamorous place to have your guests stay and yes, the rooms are slightly pricey (around $ 125 a night, but really that’s not too bad). However, when my friend got married here, it was beautiful, the food was decent, there was a lot of space, and the price was right for the quality (only about $ 30 a person!). It was a buffet style dinner which some people don’t like, but the upside, you don’t have to deal with people making special requests and inevitably having those requests get lost. I know, I’m vegetarian and my «special meal» (read: some kind of pasta concoction) always gets lost at weddings.
This place is owned by the same people that own Two Hearts Banquet Centers in South County, however the two places are very different. While one is on South Lindbergh and affords, well, really no good views, The Heart of St. Charles actually does (if you ignore the highway) have a gorgeous view of the river and the Blanchette Bridge. OK, the Blanchette Bridge is no Golden Gate… but still…
Bonus for having the Ameristar Casino down the street… if the reception gets boring, you can go blow some cash on nickel slots before anyone ever realizes you slipped out before the Electric Slide and the Grease Megamix started.