Calvert’s Express Auto Service & Tire

This is the worst place I have ever been to. I came here because I received an ad in the mail. I made an appointment 4 weeks ago on a Saturday to get my oil changed, tires balanced and rotated, and to have a patch put on one of my tires due to the low gauge light popping on every few days from a slow leak. I thought everything went well, until Monday morning on my way to work, my low tire light popped on as soon as I turned my car on. Turns out, I paid for a patch that they never made. I called and went back up there on Tuesday (scheduled time away from work), and waited for two hours while they «fixed» the leak. Turns out, after two hours of waiting, they didn’t have the tools to fix a bead leak on my tire. The shop manager actually had the audacity to tell me that he wasn’t going to charge me. Really? I mean, I did already pay for a patch I didn’t get. How kind of you… I ended up having to take my car elsewhere to get a proper patch. Fast forward 24 hours later (Wednesday evening) my husband comes in with two lug nut caps that he found in our driveway. They had been run over. Calvert’s failed to safely secure my caps. You would think just two… Nope! 14 out of the 20 on my car were missing. I called the shop manager (for the third time… What a fiasco…), and he blows me off to his store manager saying that he can’t help me only this guy can. I then call said store manager. I leave a voicemail and he returns my call within an hour, only to tell me he needs to get the story from his shop manager and they will let me know what they can do. No offering to pay for my parts yet, and I was sure to explain the entire situation that had happened to me with their establishment. First time visit gone wrong. I ended up having to call him back after two days, as he never called me back. He then sent me back up to Calvert’s so they could «look» at my car to determine what was needed. This is now the third time I have been up there at this point. The shop manager looks at the car, I give him one of the run over covers, and he says the store manager will call you on what we can do for you. I’m irate at this point, as I feel I am getting the run around… I never hear from the store manager. After 5 days of waiting, I call him and he proceeds to tell me that the covers are at the store, and all I need to do is go up there to have them replace them. I call up there the next morning, and the shop manager is no longer there, there is a new guy. He knows NOTHING about my situation and says there are no covers for my car at their facility. He ASSURES me that he will contact the old shop manager, plus the store manager and return a call with the information I need. I never hear from him. I ended up having to call yesterday (Monday) to find out what was going on, and the receptionist tells me the covers are in. I am here today (4^th time) waiting for them to properly fix my car. Never use this place. They are awful, their customer service sucks, and if they do mess up, you’ll have a hard time getting them to make it right. If you don’t chase them, they won’t make it right.

Went I for a front end alignment after having all the front components replaced. They got the alignment real close but after a few days it was pulling to on side. They brought it back in and readjusted everything. Now it’s dead on. Couldn’t be happier!