St. Augustine Inn & Suites

If you have asthma do not stay in this hotel! My son had a severe asthma attack because of the mold. We were only there 2 nights and out during the day.

We walked in our room and was hit by moldy smell, we turned on the light to discover the ceiling covered in mold. I did not feel safe staying here we walked out and we received a refund. I would not recommend staying here.

SIMPLE, BUT GREAT HOTEL EXPERIENCE = A Priceline risk led us to this hotel. At first its location 20 mins from historical St. Augustine gave me pause – but it turned out to be great. Luckily we weren’t planning on Über-​ing, walking-​drunk-​home, party animals – in that case I’d recommend staying closer to that historical area. This seems to be a former Comfort Inn and just from reading reviews of its Comfort Inn days – BIG IMPROVEMENT!
CLEAN… AND CLEAN… AND CLEAN
There were no obvious signs of any corner left undusted or not vacuumed. This extended from the bathroom, to the rest of the room and to the lobby. The appliances and furniture looked only slightly worn out. Amenities included a microwave and mini fridge. A small convenience store is also in the lobby. My only mild gripe were the towels – obviously cheap, thin, and rough.
EXTRA LITTLE NOTES
Occasionally the free WiFi would drop (we weren’t doing anything crazy with it). Although we didn’t walk the pool area in the back, my view of it from the 6^th floor showed a nicely manicured area with small pagodas for relaxing and a pool designed with some thought. The hot complimentary breakfast revealed enough seating for the morning rush. Don’t expect restaurant quality but it was definitely filling and gave us the energy needed for the day (think Biscuits & Gravy, Sausage, Scrambled Eggs, Cereal, Waffles, Bagels, etc)

Very nice front desk personnel, room is very spacious with sitting area and clean. I would absolutely stay here again.

Stayed here multiple times in the past, boy it’s gone way down hill, the entrance is over due for a paint job, and smells of Clorox. Room was moldy and couch and chairs were stained. The AC had its issues. I don’t recommend coming here till they do some major renovations.

Since we found BED BUGS on the day we were checking out, this is the worst place my husband and I have ever stayed in! We spent 4 nights in that room and we’re wondering why we kept getting bug bites that didn’t look like typical Florida mosquito bites. My husband checked the mattress thoroughly ever day and never found them until the last day. We later found out through a neighboring Bluegreen Vacation employee that the owner of the hotel has sold the building to the city and has stopped caring for the hotel since he signed the papers over. Staff members have left and the hotel is falling apart. Stay at your own risk!!!

The staff was moderately friendly, but this property is in a serious state of disrepair. We have stayed at Comfort Suites in several states and come to expect a much higher quality than what is presented here.
Particular problems are: the pools, which show evidence of almost never being cleaned; the hot tub jets inoperative; the building is covered in mold stains; the windows are covered in filth and grime (outside gazebo). When you go upstairs to your room expect to see beaten up paint, baseboards laying on the floor and worn carpets. When you enter your room you will smell the pungent odor of spray cleaners and be greeted by worn furniture, an ancient television and a bed that’s hard as a rock.
Other reviews on this site have said to give the property a chance and that the hotel is under rehab. This is simply not the case. Not once in my three days there did I see anyone working to resolve any of the glaring issues that were right in front of them. It is clear that the management at this property is either ambivalent to the condition of their hotel or just doesn’t care to spend the money to bring it up to standard.
Pay the extra money an stay somewhere else.

The staff was friendly and helpful. I did have to request a new coffee maker for our room because the one that was there was gross inside. It was replaced quickly and without issue. The room was clean and pleasant. Nothing great about it but nothing off putting. There was peeling wallpaper in the bathroom and the toilet ran but nothing major. The outside area was very nice but the gazebos were in need of more attention in the cleaning department. The pools were nice and the breakfast was good and well stocked. Lots of seating outside and inside.

I had no choice as this as an exam location to be given in the conference room. The rate was low, $ 89 with a AAA discount.
On arrival, the staff was kind and I was given a room in the 5^th floor. I later learned that this was the floor with an earlier bedbug issue. More on that later.
The room itself was spacious but very musty. As an earlier review indicates, there is no real variance for climate control, either the fan is off or on. Windows are hermetically sealed and dirty. I couldn’t enjoy the rather nice view of the lake area.
My room had a king bed and sofa. After reading about the bedbug problem on this floor, I stripped the sheets and pad for a quick inspection. It looked clean. The sofa was another story. After close inspection, I quit sitting there and opted to spend study time under the pergola by the lake. My night was a fairly quite and peaceful one. No loud neighbors.
The bathroom was fairly clean. Hot water is sketchy and inconsistent. Towels are plentiful.
Breakfast consists of packaged food and styrofoam plates, cups and plastic utensils. Due to the location, there are no other immediate options.
The hotel does have two pools, the outdoor one looked nice from a distance.
The location is very isolated and quiet. It is a low priced and seemingly safe option for those traveling alone. I’m sure the staff does their best, but the corporation should pay attention to the grooming and updating very soon. The furniture showing its age.
Oh, and vacuum under the sofa cushions, please.

‘Fake Fancy’ in al it’s glory. A one star hotel with 4 star prices. There to take advantage of the golfers who want to be close to the course. Only one waste basket in the whole room. Old furniture. They stick a little couch in the room instead of a chair an call it a suite. We had a beautiful view of a drainage pipe. No balconies. Turkey ham and Fox News at the breakfast buffet. Will never come here again. There are so many better places in St. Augustine.

worst hotel i have ever stayed in they tell you pets only on third floor but we stayed on fifth floor an dogs barked all night staff said nothing they could do they did move them the next night AC did not work fixed it the next day door did not lock fixed the next day ice machine broken on fifth and on forth so gave up on ice no wifi room smelled like dog shower was real weak everything way out dated ask for manger said she does not work on weekends way over priced 130 per night talked to Elizabeth Drakeford on monday very rude never apologize made excuses very bad attitude NEVER AGAIN VERY NICE ON OUTSIDE BUT BAD ON INSIDE

Got a $ 50 queen bed room rate AAA discount
Excellent location on lake, quiet, nice outside area to walk around.
Breakfast was one of the best free ones we’ve had 5 stars here
Definitely worth the rate we got up to $ 80 but no more as the hotel is showing it’s age.

This is an older hotel and honestly, I do not know how in the world they stay in business as they are so isolated. But if you are passing through or visiting the Jacksonville, FL/​St Augustine area this is a great hotel for peace and quiet! The rooms are clean, and the bedding is comfy and the grounds are green and lush. There is a sparkling little pool and Jacuzzi for afternoon dips and they do have a warm continental breakfast. The breakfast is not that stellar, but for a quick fix prior to heading out for a day in Jax, it will most certainly do!
If you are looking for a relaxing evening in, the bar is a good spot to hit as they have a pretty good Happy Hour, buy one get two, and the bartender is pretty heavy on the pour.
This Comfort Inn is located off I95 at the World Golf Village exit.