Volaris Airlines

I used Volaris to travel to Guadalajara for the first time in January 2016.
Volaris allowed one checked in luggage that weighed up to 55lbs. You were also allowed two personal carry on items with smaller dimensions. This was my first time traveling with Volaris so I made sure my luggage met the specifications of the smaller dimensions.
My flight was a late flight and the the lines were short when I checked into Volaris. The check in process was simple as other airlines I have travelled with.
When I boarded the flight, I noticed that other passengers had larger backpacks. I asked a Volaris employee and she told me that they weren’t too strict on backpacks. I will definitely bring a backpack as a carry on during my future travels with Volaris.
The complaint I had with Volaris was that they did not offer any complimentary drinks or snacks. I didn’t realize how spoiled I was when I travelled with other airlines. I ended up buying a drink during the flight but I purchased a larger bottle of water during the returning flight! I would consider checking into other airlines to Mexico for my future travel plans if possible.

Spent my whole trip without luggage thanks to Volaris. I re-​checked my luggage in at Guadalajara for the 2^nd leg of my flight after going through customs. When I got to my destination they accused me of abandoning my baggage and refused to send it through for 2 days (even though my companion’s luggage was checked at the same time, and came through with no problem). When they finally sent and released the luggage back to me, it was time to fly home. When I asked for some kind of relief for the trouble of losing the luggage, like priority boarding, the agent left to go check and when he disappeared and another staffer finally came back to me 30 minutes later, he notified me that they had downgraded our flight from a large jet to a smaller plane, so they were probably going to have to bump us from the flight. Awful customer service and really disorganized.

Volaris was fine. We had to rebook our Mexico vacation due to hurricane in Cabo and we didnt have much choices. With some trepidation we booked on Volaris from SMF to Cancun via GDL. The layover was killer 5 hours going and 3 returning but again we booked at last minute. Educating ourselves on how they run was key. We prepurchased our seat selections — exit row all the way there and back for $ 10/​each on each leg. We packed only light carryons and chose not to check any bags. The carry on fee was $ 30 at the gate. The staff in SMF just gave us the special tags and didnt charge us so we wouldnt be bothered in GDL I guess. We got no service, but we didnt expect any. It was a red eye anyway. On the trip home we made a tactical error and got in the check in line and the guy charged me $ 30 for my bag that was 2″ too tall. I saw others just go up to the gate and not be challenged. Some however were, so be prepared to pay the fee unless you only have a backpack, purse or laptop bag. All in all it was fine and we dont speak spanish.

I traveled with this airline 2 weeks ago and for being mid September, the flight was full. I could tell why, the price for a round trip ticket was amazingly chea! I added the carry on at the time of purchase and compared to other airlines like allegiant, where the carry ons are over $ 20, I only paid $ 9! And I’m glad I did so because at the airport they were charging $ 30 for the carry on and A LOT of customers were complaining. I actually felt bad for the workers dealing with all those customers that were arguing about having to pay when online it clearly tells you there is a charge for a carry on. Overall I had a good experience and I fell asleep the whole plane ride to Mexico. I didn’t have the same experience in Guadalajara, it was crowded and less organize, but overall Sacramento made up for it and I really enjoyed their service.

Worst service ever, flight 970 GDL — SMF, Volaris airlines sent our luggage to Oakland, when we get to Sacramento, we’re told by the staff that our luggage will be at the SMF airport the day after and that WE will have to pick it up at the airport, even though it was the airline mistake. I also left my stroller at the airplane door right before I got in the airplane, when i get to SMF and ask for my stroller at the door, I’m ignored Volaris staff. After going through customs they made us fill out a form to claim our luggage and it took over 1.5 hours to get to us. When I asked for my stroller I got ignored again by the staff and even by the supervisor, she was rolling her eyes at me when I asked for an update on my stroller while my wife was holding our 3 month old baby for 1.5 hours at the gate. Jeniffer was the supervisor’s name I wasn’t given a last name but she is pretty good at giving attitude and ignoring the customers
Avoid flying with this airline. if you could fly with Aeromexico, southwest or any other arline do, so don’t think it twice

Worst airline ever! I would never ever fly thru this airline again plus the workers at front desk are nothing but snotty. Sacramento airport not even my family will ever fly thru them again… Highly say avoid this airline. Cost is high. Not good service…

worst customer service ever. they overbooked my flight and blamed me for not being there earlier. this is the second time this happens and all they could do was try to give me a $ 300 voucher only for their airline.. i asked to speak with a manager and was told they wouldn’t be able to do anything anyways.

My grandma and I came back from Mexico and i have to say I love the guy that helped my grandma n the wheel chair. His name is Miguel I believe. He was a true sweetheart. We made sure to give him a good tip. He was nice and talked to her the whole time. I see him handle 4 chairs at once. Thanks so much I hope he helps us again.