The Classy Cleaner

With my rental property going back on the market, I was in need for a cleaning service. New to the rental business I wanted to find a company that I could establish a long relationship with so I could utilize them throughout my current future tenants. I decided to give The Classy Cleaners at shot…
My first phone call I talk to Tonya. I stated the services that I was looking for (which included a refrigerator clean) and was quoted at $ 167. My first impression was that the price quoted was good, but being new at this I decided I would shop around for more quotes. After calling several other establishments that were more expensive, I called The Classy Cleaner back to book my appointment. Again, I talked to Tonya and explain to her that I had called her earlier and now I’m ready to set up a appointment. However, the price for the same job seemed to have changed for $ 167 to $ 206, because the refrigerator was not included in the first quote. Frustrated at first, because I wrote down the price and who I spoke to and yet the price increased. I shrugged it off and proceeded to use their services.
Tonya and her crew met me at my establishment exactly when she had instructed. I did a little walk through of what I was expecting to be cleaned and what was not expected to be cleaned. Everything seemed to going great until the services we completed… or not.
When I returned to my rental I was confused. Firstly, the cleaning crew did an outstanding job with the bathrooms, and kitchen. However, the base boards and floors were indicative of a lackluster performance. I had explicitly explain to Tonya that I wanted a move in and move out clean, and that the walls and base boards were a main priority. Both the floors and base boards had enough dirt to fill a dust pan after I did a quick sweep with a broom. For $ 206, I expected much more than a lackluster performance.
I then received my bill and it stated that I would be charged $ 226! I immediately called and spoke with Tonya, and she stated that the refrigerator fee was not included. I explain to her that she personally has given me three separate quote that were cheaper than $ 206 and all included the refrigerator cleaning. She concluded with an apology and that I would be refunded the $ 20.
Having felt I was taking advantage of, I will be taking my business elsewhere.

I cannot even offer a review of their service because NO ONE SHOWED UP!
I decided to give my small apartment a deep cleaning before my parents come to visit this weekend. After searching Unilocal,I came across this service and selected them because they offered a variety of services, payment by credit card, and could accept the time I wanted. I received an email confirmation, two text confirmations, and a phone call the night before to confirm the time.
I got up early this morning to clear off the clutter so the cleaners could devote their energy to the floors, bathroom, kitchen, vacuuming, and dusting. At the appointed time (8:30am), no one showed up. I waited until 8:40am and gave them a call. NO ANSWER. After another 5 minutes, Tanya (the person I spoke with last night) finally answered and said the cleaner must have gotten stuck in traffic, that she’d call them, and (at my request call me back) with a status. At 9:00am I had received NO CALL BACK and called again. This time, Tanya said the person assigned to my house wasn’t answering her phone and she (last night she told me she was my housecleaner when I asked specifically who would be coming over) would come over herself. She said she was coming from West Sac and would be there in «a bit.»
I let her know that the time I allotted to let someone in and show them around had passed and that I wanted to cancel service. She asked me to leave a key! This, having never met the person and already exasperated with her complete irresponsibility and lack of business accumen, was an impossibility.
Bottom line: The Classy Cleaner is NOT CLASSY and DOESN’T EVEN SHOW UP or CALL. Don’t give them the time of day or a penny of your hard earned money. I’m absolutely disgusted and irritated with the lack of professionalism demonstrated.

I hired the cleaning service for a deep-​clean/​move-​in ready for my house. I mostly wanted my floor boards cleaned since I have two inside dogs they can get pretty dirty. I also wanted the walls cleaned for the same reason. Nothing too crazy but I didn’t want to do it myself. When I called the owner told me that cleaning the floor boards were part of the normal packet but because I knew my house needed some cleaning I booked the deep cleaning one instead. I thought this was more fair and would also get me the scrubbing of the walls. I received an email confirming the appointment and it stated that I would receive cleaning of blinds, refrigerator, oven, bedrooms/​bathrooms, kitchen and dishes. On the day of the cleaning a received a few calls while at work telling me that it was taking them a lot more than planned and it was suggested I move to an hourly rate. I didn’t want to do that so the owner said he would keep the same rate but that it was a team of two people who had been there for 6 hours. That’s a lot of labor time! So he suggested I give them a tip which I thought I would do with pleasure I assumed my house was going to look brand new after 2 people cleaned it for 6 hours. Unfortunately when I came home instead of enjoying a shinny house I had to clean some more. The floor boards were untouched. The walls weren’t all scrubbed. The kitchen was cleaned well but the dishes were in sink and the fridge was untouched. The bathrooms and oven looked very nice. The floors were clean but not shinny. I have dark hardwood floors and they require a special type of cleaner. That wasn’t my issue though. I specifically chose the deep cleaning vs the basic cleaning because k wanted my floor boards and walls cleaned. This was communicated to the owner when I called to book the job. I could sweep and wash dishes myself. I wrote him an email telling him how dissatisfied I was with the cleaning and sent him pictures. He told me that my pictures didn’t match the job that was done (ie called me a liar) and that because I had not tipped them or gone to an hourly rate I had just impacted families who didn’t receive a good pay for the day. I paid $ 197 for a cleaning of a 1400sq ft house which I only had 1 out of my 3 bedrooms cleaned. He also attached pictures to his email that were taken from the corner of a room. Of course it looked beautifully clean because he didn’t focus in on the floor boards! Or walls!
I didn’t sign up for a house cleaning service to worry about the income of families. I signed up for service to have a clean house. His comment was extremely offensive.
I am rating two stars because I know they did do some hard cleaning on the oven and kitchen but I didn’t get what I paid for. I definitely didn’t get a cleaning I would expect for a combined 12 hours of labor. To respond to the owners comment about the team’s need to support their families, if I had a family to feed I would have cleaned the heck out of those floor boards, walls, fridge, dishes, and blinds.

This review is based on the amazing customer service only — I will review the cleaning after the service next week. But, if their cleaning is anything like their customer service I will be giving 5-​stars for that! AH-​MAZING! I called to purchase a move-​out cleaning for my step-​daughter. I asked if they would call her to schedule date/​time as I don’t live in the area. I explained to the wonderful lady that I was purchasing it as her birthday present (which was today). The lady said, oh great, well when I call I will say «Happy Birthday, your parents have purchased a move out cleaning for you!» That is exactly what they did. My step-​daughter just called me thrilled! I could not have asked for a better way to start off this crazy week ahead! Thank you Classy Cleaner for your excellent customer service! I am excited to hear all about the amaing job cleaning next week for her! Stay tuned for another 5-​star review! I am sure they will not disappoint!

Love the Classy Cleaner. They do a top notch job every time they come. Our cleaners, Team Tanya, is fantastic at cleaning, are fun to talk to, and always do a great job. Our house stays clean for weeks after they clean it.
Additionally, I’m very appreciative of the owner’s and their website. To have the ability to create an account and customize our home’s cleaning is invaluable. The website is easy to navigate and I can build services according to my need. We have found our cleaners and will never need to call another company again! Thanks, Classy Cleaner. We heart you!

Although some of the cleaning was good… they never finished the job!!! Just a lot of empty promises. Never use them again!

We have been searching and searching for a cleaning service to take care of my house. We (my wife and I) have been trying out cleaners for years now. I saw the Unilocal discount and decided to give classy cleaners a call.
They were wonderful. The set up process was easy and they were really friendly… They had several ways to remind me of my appointment and were really flexible when I had to switch things up three days before. They were 5 Minutes early and waited for me outside until I got home. As soon as I let them in they went to town on my house. Two young and very professional ladies went right to work. Now time for the rating system
Product… DID THEY CLEAN! 5 out of 5. The house looked great. They even tried to tell me about cleaning secrets… but I am a man. and I do no need to know that stuff. Just kidding. I clean and cook. The information was well received and great to now know. After they were done they walked you around and point out what they did, It is great for them cause it shows that they work and it works for me cause I actually got to see what they did.
Price. 4 out of 5. Like I have said before, I have looked and booked a lot online the last year or so. I know my prices. The Unilocal deal made it sweet. With out the deal it would be a little more expensive then I would hope for.
Bonus. They get a bonus point for leaving a good bottle of wine after every clean. Now when I mean good, I mean a 12 – 16 bottle that is fairly tasty. So it is good enough for me.
Overall they get a 5, I would recommend Yoshi and her partner to come and clean. Not only nice but very good at their job.

I was very dissatisfied with the completion of the job. While it was a very large order, taking multiple days, things were incomplete, areas left untouched, cleaning supplies left behind, items left outside. When inquired abbout why windows were not touched, was then told it was an extra service (not stated up front before job). When asked about a partial refund, owner backtracked and said the flat rate I was quoted would have rolled over into a hourly rate on a normal basis, something that if it had been told when pricing would have major impact on who to hire, knowing the size of my job.
Other highlights:
— Team leader asked some extremely unprofessional questions regarding state of job.
— Cleaners left the job after 3 hours first day due to personal obligations. Having been told size of job up front, a different team should have been chosen.
— knowing size of job, sent only one cleaner initially.
— Side note… on their website, it states they have a 200% money back guarentee. I was not satisfied, and only asked for a partial refund. They wouldnt even honor that.
Photos taken are of items noted that were signed off on checklist but untouched/​incomplete.
Only reason I am giving 2 stars is due to the fact that the amount of cleaing they DID do was substantial. However, if you would like a COMPLETED product for large move-​out type job, I would suggest somewhere else.

This review is ONLY regarding the customer service I received from The Classy Cleaner. I am still waiting for my house to be cleaned, which will take place this afternoon, but had to write a review about the spectacular customer service I received today!
Today I was scheduled to have my house cleaned for the first time by a local cleaning service. It was actually my second attempt at having them clean my house, since they cancelled the first time. I found out at the last minute that they couldn’t make it to my house, yet again, even though I really needed my house cleaned. Suffice to say, that company has lost me as a customer.
Desperate for a clean house, I looked at Unilocal and noticed The Classy Cleaner was local and had excellent reviews, many of which saying they received next-​day service. I knew it was a long shot, but I called and was directly connected with the owner. I let him know that I was in desperate need of a cleaning today and he responded «No worries, I will solve this problem for you» — wow! He asked to call me back, so that he could check availability.
I received a call shortly after and was told that they had made some schedule adjustments and could fit me in. They also said they were sending their best cleaners to my house. I was overjoyed! Their willingness to fit me into their schedule was above and beyond what I expected. I’ve called cleaning services in the past simply to get a quote and have never been treated this well.
If their cleaning is anything like their customer service, which I’m sure it is, I have no doubt that I will be more than amazed at their work on my house.
Thank you!

They were great. I called them to do a move– out the next day. They showed up on time and did everything I asked them to. Great customer service too.

So I’m pretty picky about how my house is cleaned. That said, I booked a cleaning online with
a few days ago (was super fast and easy to do) when I was in a serious pinch due to the rapidly impending arrival of a relative from out of the country. The very next day, a professional-​looking team of 2 arrived right on time and did a really, really great job cleaning my entire 4 bedroom house. They got all the spots I’m very particular about without me saying a word, even cleaning a few things I didn’t think of. Still wondering how they got my kitchen sink back to such a pristine white! Anyway, they were very polite and professional and THOROUGH. The little parting treat they left on my kitchen counter was a nice touch. Will def use this service again!

Loved how easy it was to book the appointment online. Classy Cleaners sent a team of two who showed up right on time and quickly got our 3 bedroom home clean clean clean. The kitchen was especially sparkly, which I totally appreciate since I love to cook and don’t love to clean (who does?). The cleaning duo was very professional and came with everything needed, they were easy to talk to and very focused. As a busy Mom I was so happy to have a VERY clean house with VERY clean floors! I will definitely use them again.