Takeda Norman Dr

Customer service absolutely stinks!
They changed my appointment last minute and when I called to tell them that I could come in at the original time that I had confirmed with them, the woman on the phone rudely demanded that I just come in now because they had booked someone else in my original slot instead.
I told her that it wasn’t right to just disregard my confirmed time and expect me to just come in whenever they wanted when we had what I thought was an agreement. She then began to rudely say, «There’s nothing we can do. There’s someone else in your slot now. Why can’t you just come in now? Just come in now and we’ll see you or else you’ll just have to wait for a while.»
Jeez lady! Seriously? That’s how you treat your customers? I can’t believe the nerve of this place! Completely rude and unprofessional. Since they clearly do not value their customers’ time or business, I am more than eager to take mine elsewhere.

I’ve been coming here for over three years. Everyone is very friendly. I’ll probably go here always unless I move too far.

Customer service, Quality of work, care. No word can quantify how my family will only go there!

Been here for two years and got great glasses here and the Doctor is amazing! But there’s one staff I’m assuming is his daughter, boy does she have attitude! My mom tried calling to make an appointment for herself and all she got was «we’re booked every Saturday… I can’t hear you… we’re booked» in a rude manor etc. like cmon, we’re just trying to give you business, Korean Jesus would not approve (21 jump street reference) but other than that it’s great!
Moral of the story: great customer service can go a long way!

Great

I’ve been getting my yearly check ups since I was a little girl. Dr Takeda and staff have always been friendly and helpful. I love the fact that they are honest about which frames fits perfectly for my face. Or maybe because I’m searching for the perfect one for hours? Its also nice that i could drop in without an appointment and they will fix my glasses and sunglasses. Love them and will continue to go here.

This is my first optometrist ever! And I am more than thrilled with the service here.
Even though I just purchase my glasses here I am quite happy with the service and the friendliness of the staff. They are excellent in communication and will call and alert you when your glasses are ready for pick up. They also provide a large variety of frames to appease any sort of style or brand name that you enjoy! I love it.
They also provide limited Saturday appointments which was an excellent selling point for me.

My family and I have been seeing Dr Takeda since 2006. There staff is amazing, very friendly and welcoming. If you are looking for glasses/​sunglasses that are in style (fashion) look no further. Call and make an appointment.