Sutter Imaging

Staff having social hour while patients wait. 45 minutes late and counting. Don’t come here if you have a choice.

I don’t see how I would have to wait for 2 whole hours to be seen when I set an appointment for 2:30!!! It is now 4:00 and I’m still sitting in the waiting room. What’s the point of setting an appointment if I’m gonna be sitting here for hours, waiting on a damn doctor? It’s freaking ridiculous! This review is based on the system itself. The receptionists however were really nice and welcoming. I’m just so annoyed for the fact that I’ve wasted two hours here and counting…

They’re really slow after lunch hours. Have an appointment, but waited an hour to be see for ultrasound???

Sandy Ducan is the reason I didn’t walk out of there ! I was very scared and in tears ! I heard ugly stories ! The other Sandy was cold no compassion and scared me even more ! She’s in the wrong field or needs to stay in the back office ! If you work in health care you need compassion !!! Thank you Vicky Ducan for making feel at ease and not so scared you explained in detail and took your time when most look at you as a number not a mom, sister, aunt, daughter so thank you so much for turning my tears to smiles ! You are a rare one and are in the right line of work ! Hugs ! Have a beautiful week !

It was that dreaded time of the year arrived once again, when women are urged to get a mammogram to help detect abnormalities that might otherwise not be found at their early stages. After my annual physical, I dutifully scheduled my mammogram appointment which I conveniently placed online on their website.
I have been going to this location for several years, but recently discovered that RAS merged with Sutter and changed their name to Sutter Imaging. Everything other than the name seemed to be run about the same. Fortunately, my health insurance still covers me at this radiology center. But I did witness a poor woman who apparently wasn’t aware of the change and found out that her insurance wasn’t eligible here anymore. She was very distraught as to what to do, but one of the front office staff was very nice to her and made several phone calls on her behalf to help redirect the lady to another facility. I was impressed that they didn’t just turn her away without expressing any concern.
My mammogram experience however, was not as tolerable as last year’s when I had a gentle and caring technician. This current technician was a little less personable. She does her job OK, but with a sterner attitude in a forced, polite way. I couldn’t tell if she was really being nice or just trying to get through the procedure as quickly as possible. A speedy mammogram is all right by me, but the tissue squishing process was definitely more uncomfortable than my last exam as she issued commands directing me to hold myself in certain positions and sternly stating «DON’T MOVE»! She quickly asked me several questions in which I could barely get an answer out before she was asking the next question. Needless to say, I was happy to depart the building and return home when the whole ordeal was completed.
It was such a relief to get this over with! And it was another relief to get the letter in the mail stating that I had a clear bill of health for another year!