Associated Family Physicians

This place is horrible. So I was dealing with something super serious, called multiple times to come in and be seen, each time I was told there was no availability. Ended up going to ER multiple times. Finally when I did get an appointment, was told that they booked me in at a wrong time and couldnt be seen that day. Ended uo going to Urgent care. Another time, I emailed to get a antiimfammtion shot, was told to come in for a doc appointment, which i declined and got charged a now show for $ 25. I was never told that there was such as charge. And now I am trying to get some medical paperwork filledout and I was told that there is another $ 25 charge for that. Not to mention, I saw my doctor once for less than 10mins in two years. I work in health care industry and am pretty upset at the quality of care that this place offers to their patient.
Please save yourself some grief and headache and go somewhere else

Today I showed up for my appointment 15 minutes late and was told that I’d have to reschedule. Never have I been turned away from a Dr.‘s office for being late. As I was leaving I wanted to be sure that I wasn’t going to be charged for a «no show». I was told that I was going to be charged for a «no show» because I was more than 10 minutes late.
When I made my appointment this was never disclosed. My appointment reminder did state that if I was not able to make my appointment that I would need to give 48 hours notice or a «no show» fee would be assessed.
Had I not made a giant stink about it all I would have been sent on my way and charged the fee. Somehow they were able to get me in!
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If being 10 minutes late is going to be considered a «no show» then AFP should set the proper expectations. I was told it was their policy, however the scheduling manager was unable to find any document which disclosed such a policy.
Had I known this earlier I wouldn’t have (a) left work early and (b) sat in traffic on a Friday under the hot sun.
If you’re planning to charge patients a «no show» fee for being 10 minutes late, then you need to set the proper expectations to your patients.
How about…
1. Writing and publishing said policy.
2. Make the patient sign this form acknowledging the policy and the fee.
3. Remind the patient of this policy in addition to the 48 hour cancellation policy on the automated message.
4. Publish something on your website. The no show policy isn’t even documented on the website.
Then you can charge people all you want for being late. Until then, you’re just trying to pull a fast one on patients that don’t have the guts to accept your flawed answers.

We will be looking for a new doctor’s office. Takes FOREVER to get a prescription refill ok’d. Takes FOREVER on the phone to talk to anyone! Takes FOREVER to get a call back, if they even do call back.
If you are more than 10 minutes late, they charge you $ 25 AND you can’t be seen. You have to reschedule! They have gotten worse and worse over the last few years. Go someplace else!!!

This doctor office used to be good but in the most recent years have gone down hill, greatly. The staff is bad and the medical personnel is horrible. My original doctor I had left this medical practice. So i was given a new doctor who never saw me in 3 years. Every time i made an appointment to see him. My appointment was cancel and reschedule or I was sent to a horrible nurse practitioner. Who should loose their medical licence. Malpractice law suite waiting to happen. All these so call medical personnel want is your money and to give you wrong treatment that can lead to more serious problems

I would recommend avoiding this office. For many reasons, but most specifically for how their administration and management staff runs the office.

I’ve been going to this practice for almost 3 years now and every time I leave I make a mental note to find a new doctor. In these three years, I have only seen my assigned doctor once. My family is quite healthy so we rarely go to the doctor. I always forget the experience and also to search for a new physician. 2 days ago I was in a car accident. I went to the ER and was told I experienced whiplash. I call the doctor today to make an appointment because I am in pain. They say the earliest they can see me is 3 weeks from now… seriously? In addition to their poor service, recently they have been really keen in sending out bills with incoherent statements, receiving payment, and failing to credit the account as paid. When dealing with the business office they seem just as confused as I am. I guess this is the final spark I needed to get off my ass and find a new doctor.
All of the other negative reviews are spot on! I really question the validity of the positive ones, most likely posted by associates of this practice. Avoid Associated Family Physicians at all costs!

I am very disappointed in the lack of professionalism at their Sacramento offices. I have been a patient there for a few months. I was sent for blood tests and when coming in for the follow up I was told that there was no co-​pay as per my insurance. We tested again and called on a Wednesday to get the results. One of the tests came back and I requested a referral for a specialist. I was given an appointment on the following Sunday. I went for my appointment to get this referral and was told that not only did I owe for this visit but the previous one as well?! Unfortunately I haven’t been myself since receiving these test results AND I was told that testing follow ups required no co-​pay, I didn’t carry my credit card with me. I was told that unless I had the co-​pay I could not be seen for a NAME. I said that if I was given an invoice I would return the next day with payment. Cynthia who started out helping me became very agitated and her responses were curt. I asked for a supervisors business card and was told «there weren’t any, they were all on her desk» Ok. could you please give me her name and direct number? She wrote down the number and was missing a digit which I pointed out. She snatched the paper back from me and said with a sigh it is a 1. How was I supposed to know that? I certainly do appreciate her message but the delivery was terrible. Now I have to wait yet another day to get answers. As each day goes by I am getting more and more upset and this incidence certainly didn’t help. I will do my best tomorrow to get the information that I need from someone else who is professional. Really wish that I too had read the reviews before going to this office.

I wish I had read the reviews here before I randomly picked this facility to see a doctor. The other poor reviews sum up my impression pretty well. While the staff were friendly, everything else made me want to run out the door.
The place looks unclean and dingy, I can’t imagine how they keep things sterile at all, and I also felt like the nurse practitioner I saw (I didn’t even get to see a doctor) did not listen to my symptoms to diagnose me properly.
It was essentially like getting a pat on the head and there wasn’t even a sympathy lollipop! I would not recommend this place. It definitely failed to meet even my most minimal standards. I’ve been to better medical facilities in developing countries.

This place is a cess pool of disease. There are caged birds in the lobby. The exam rooms are disgusting. You would be better off taking your chances at the free clinic that choosing a doctor here.

This is a great family practice! They offer comprehensive care from obstetrics to pediatrics and beyond. If you are looking to get out of the ‘big maze’ of corporate owned HMO’s and PPO systems, this is the right place for you. The staff are friendly, helpful, and the practice is open 7 days a week.