Macy’s

Macy’s is the new K-​mart. The merchandise is garbage and the prices are not good. The sale price is the real price. And the sale price is nothing special. You can get much better stuff elsewhere for the same price as Macy’s sale price. Don’t be fooled. Macy’s has become a pit.

WORST CUSTOMER SERVICE EVER!!! (I’m serious really, wall of text warning!!!)
A few days ago, my senior/​disabled grandmother and I were shopping at Macy’s. The clerk forgot to get rid of a security tag on one of our items so we had to go back upstairs and have the tag removed. Simple request right?
My grandmother uses a walker with a seat and is in ²⁴⁄₇ pain and has trouble standing in lines, she is also pretty hearing impaired so she mishears things a lot and her voice unintentionally gets pretty loud at times. Otherwise she is completely competent. Shopping is extra strenuous for us sometimes and this was a day her pain was extra worse so she seemed a little angry.
Anyways, back to what happened…
We reached the customer service desk and one woman was ahead of us who probably just had a question I think and wasn’t carrying any items, so my grandmother explained to the woman her disability was giving her problems and the quick thing we needed to do and asked if we could step ahead. The woman did not react at ALL, didn’t look her way or say a thing. So it was weird anyway and it felt a little rude not to even get acknowledgement so she just said «A little rude to ignore me but I guess I can wait a bit longer.»
We did not realize this woman was Hispanic and didn’t understand English. The clerk was also a twenty something Hispanic and started screaming and swearing at my grandmother because my grandmother said she didn’t realize the woman didn’t speak English. The woman in question remained silent and just left after doing her business so we just didn’t say anything else about it. My grandmother is white. As soon as we got to the counter the clerk slammed some items on the counter, refused to help us and kept saying my grandmother was racist for no logical reason. She started yelling at us that speaking Spanish is fine which we didn’t say was wrong at all.
The clerk then ran off and started yelling across the store pointing out the «racist old bitch» — her words loudly as she went across the store in front of other customers and then went to her bully-​like manager who comes up to us and says «are you being racist» to my grandmother. The clerk then continued to vent to some customers nearby who pretty much nearby attacked us even though they didn’t see or hear the situation which was a complete misunderstanding with extreme reaction by the clerk which was extremely unprofessional and inappropriate.
I am half Japanese and half Caucasian and look a little more Asian than Caucasian and the customers defending the clerk’s falsities then thought I was a complete bystander and wasn’t related to my grandmother and called me Hispanic and also made assumptions about what was my native language, which is English only… The manager did not see the scene at all and then just completely took her clerk’s side and accused my grandmother of being racist and asked us to leave the store with no evidence, witnesses or reason. We felt extremely ganged up on based on made up stories and accusations. We tried explaining what the misunderstanding was and told the manager we were leaving anyways but she didn’t listen at all and threatened to call the police and escort us to the door even though we were already en route to the elevator.
While waiting for the elevator to come up the manager was meters away from us and she was just off talking on the phone and hanging out with co workers and completely ignored us.
I really don’t know why the employees acted so extreme, I guess they are just angry about the store closing and needed to take it out on someone. My assumption about the clerk and manager is that they were friends so the manager was just completely taking her friend’s side. None of the employees had any name tags and refused to give names. This was the most unprofessional staff on an entire floor of a store I’ve ever been to.
We go to Macy’s on a regular basis but usually at Arden Fair where they are super professional and a pleasure to do business with. I hope Macy’s does not transfer these employees to new stores or at least they get some training!

My experience from last night:
I know this location is going out of business and this review is for that process. Like many liquidation sales it’s very apparent they skimmed off the «good stuff», kept some existing stock and supplemented with less than favorable stock from other locations. This makes sense as it’s what liquidations have now become when only select stores are going under as opposed to all stores. The place was a mess as people are digging around for deals. I suppose that’s to be expected as well. All sales are final. What I didn’t expect was for the cashier to neglect to remove an inventory tag and to forget to bag one of my items. When I got home of the 5 things I purchased one needs to go back for a tag removal and one was absent from the bag. I now have to make another trip to the store and I am not at all confident that the missing item will be replaced. Update pending to this one star review…
I went back this morning:
I was able to find the cashier in question. She recognized me immediately and explained she did not place the one item in my bag at purchase. What she opted to do was credit my credit card for the item when she realized what had happened after I left the store. Still a couple oversights, not so happy about that, but she did what she could. She was very friendly and apologized for the oversights and any inconvenience. To me that was a solid three plus star effort. I still maintain the sale is as a one star event. All in I am going from one star to two. YMMV.
BTW — All sales are final, no returns or exchanges of any sort permitted.

I’m quite surprised and skeptical that Country Club Macy’s is still there since 1961 which it attached to the lone Country Club Plaza, and of course, this store is about to close soon in the next few weeks, and I’m quite sadden about it. On Monday night, 1÷11÷2016, I decided to come to this Macy’s store (1^st timer here for that store) for their liquidation clearance sale. As I entered, the atmosphere and the concept remain the same, yet it’s quite smaller inside compared to Arden Fair and Citrus Heights Macy’s stores.
The employees are doing an «OK» job here for making the customers like me a good service although it has some flaws here despite the low amount of employees. So far, no problems at all.
Every items from Women’s to Home Department are quite arrangeable to see from the basement all the way to the 3^rd floor. One of the good factors for this Macy’s is the Home Department! They have some good selections here which I can buy any Home items that I want to purchase without having their products «Out of Stock!»
An another good factors for this place is they have plenty of parking spaces available, so you can park anywhere you want near or far no matter how busy it is.
In the end, Macy’s at Country Club is a good, average national department store that I’ve ever visited throughout the Macy’s shopping days. I’m sure this place will never be forgotten for some, good customers here shopping at Country Club Macy’s. My rating: 3 solid stars.

Amazing customer service! Love RTW1 dept! Always friendly and helpful can’t go wrong with Macys Country Club!

Small but seems to always have most things I am looking for, without having to go to the mall.

We stopped by because we had time and they had AC. It’s not an impressive store. You park in a deserted parking lot. That has its perks as we found a spot close and in the shade. We walked in the purse section. Sparse, but I found what I was looking for with the help of an associate that came up and greeted me. I was surprise. I usually don’t like interacting, with sales associate, but I was polite. I gave here the impossible and she found me exactly what I wanted.
That was the extent of my spending as I spent more than I intended in the first 5 minutes.
To save space the store is 3 stories high, which is a bit annoying when you are shopping with family. You really have to split up. My bf is the Macy’s shopper not me so he went downstairs and walked very isle looking for a good deal. After my purse shopping was done I went to fetch him and he was still going strong.
I was done so I went out to the mall. It’s empty. The saddest thing ever. There were benches people were enjoying as they waited for family. I was shocked to find one useful shop still in business and stepped in for a $ 10 brow job and when I returned to Macy’s he was still shopping. He kept the socks he had found earlier, put back the funky giddy up cowboy boxers, and settled on 2 very nice and discounted shirts. He is a really a great discount shopper at Macy’s
In the men’s section they have a bin labeled «One of a Kind,» and it’s full of great deals.
Women’s bathrooms are on the 2^nd floor behind the bras.

Isaac in Men’s Fragrances is THE MAN! Now I’ve been to a lot of places, seen a lot of faces, and bought a lot of cologne… BUT I will never buy it from another person– ISAAC is my guy. I’m Unilocaling and writing a letter!

Stopped by Macy’s to buy a few shirts for work, and I found exactly what I was looking for! The store is smaller than most Macy’s so if you’re going in there without a specific purpose, then you may be disappointed by the limited selection of merchandise. Here’s the upside-​parking is abundant, the atmosphere is calm, and no crowds. Honestly, I prefer it over Arden Fair for those very reasons.
Besides my clothing purchase, I was offered, and accepted the new Plenti Card (this is a loyalty program not only for Macy’s but Rite Aid, AT&T, Enterprise Car Rental, American Express, and more). The salesperson activated the card in advance of my sales transaction, so my clothing purchase points were added to the card.
There’s not much going on at Country Club Plaza, and in many ways I’m surprised Macy’s is still open-​after all it’s the only anchor store at the Mall. Construction is in progress at the anchor store on the other end of the mall so who knows? Maybe Country Club will become a bustling shopping mecca?

This place is like the step brother to any other Macy’s store. I felt a little afraid shopping in here. So scary everything is locked down.

Macys is the biggest rip off. I have a Macys credit card and got a 20 percent coupon for preferred members and a $ 10 coupon which they tell me can’t be used with the 20 percent off and couldn’t get the 20 percent off either because it can’t be used on mattress toppers, which it doesn’t say on the coupon but since it says can’t be used on select home items, that means anything that they want it to. So be wary using coupons there and don’t believe what they send you. Since I have had an account I have had nothing but problems with them

I like to shop at Macys, at this location is always short on stock and always pick through. their men’s section also is extremely small

Good deals to be found and good customer service! Nice intimate feel to the store. Low key and easily accessible. Love macys!

Came here to buy a gift for a bday, purchased some perfumes and used a gift card that had 40 $ on it, from which they took off only half towards my purchase and the rest went «somewhere». Not sure i want to shop again at the place where my money get stolen. Just a warning, be careful and check your receipt before you leave.

I was going to write a bad review, but talked to the manager, john, and he changed my mind. He was professional and apologized for the issue I was having. I grew up with this macys and my family shops here too. It’s a smaller store with a lot of heart. I have always been able to find something I like, and unlike the arden fair and downtown the merchandise is not overwhelming.

I like Macy’s as a chain but the Country Club Plaza Macy’s is pretty small by comparison. Though that’s not necessarily bad– their selection is smaller because they have less space to work with, BUT you don’t have to claw your way through crazy mall crowds. I usually go here if I’m already in the area and need something quick. Staff are present but don’t go out of their way to assist you while you shop (not in my experience, anyway) though they are polite enough during checkout.
I’d say this particular Macy’s is good for gifts or small purchases– but if I’m in the mood to pump up my wardrobe and really shop for myself, I’ll go to the Arden Fair Macy’s nearby.

This review is solely for the women’s shoes department. Hideous, hideous customer service. I ordered two pairs of shoes on pre sale at around thanksgiving. I called yesterday to make sure they’re ready to be picked up. They were so rude. The woman laughed at me and said, «you paid for them, didn’t you? Why would they not be here!» I told her I live in SF and wanted to be sure before I make the drive. She then put me on a 15 minute hold while she went to «look for them».
Nasty people. I will never shop here again. Heinous.

I would give the El Camino location a 0 if I could but the lowest it lets me pick is a 1 star. The customer service here is extremly horribble. I tried to resolve an issue about the cashier at this location for putting the wrong street address for the shipping address, so that my order was returned back to the sender even though i had already paid for the order. When I tried to locate and find out how to recieve my order back, the manager insisted that she would need to cancel out this order and that me & my husband would have to drive back to that location (a 45 minute drive), repurchase the order and see if the item was in stock. When I said that I was getting frustrated, then the manager said it was my fault that the order had the wrong shipping address and that I should have double checked. When the manager had 1^st pulled up the copy of the reciept, she couldn’t even tell the difference between one of their products name and a regular customers names. If you want horrible customer service and want to be walked over after being treated like garbage then shop at Macy’s. I will never shop there again.
Revised Nov15
After complaining to the headquarters of Macy’s, I recieved a call from a different manager. He was much more helpful and acted on the order right away without me having to go down in person about it. I will be sticking with this purchase insted of getting a refund because he acted like a manager should and in addition, he apologized for his co-​workers attitudes. It may take awhile for me to recieve the order from this point but he said that i would have the order as soon as possible.

I’m sadly disappointed with my shopping experience today. I just recently started coming here to buy clothes for my fiancé. He needs lots of business attire, so its vital that he has a good amount of shirts available.
The type of shirt I was shopping for had a very limited amount of selection. The price was great, but I only found one shirt in his size. I would’ve bought two of that specific color but there wasn’t any more available.
I gave up my search and came to pay for the product. The cashier lady was very nice but was little pushy with the Macy’s card pitch. It was one of those half joking, half not kind of situations. I laughed but really I was very weirded out by her need to really push the card. Maybe they’re offering her some kind of incentive, I don’t know. But its really annoying when you’ve already said no more than once.
I used to like coming here when I lived down the street because it was convenient. But now that I live further away, I will be shopping elsewhere.

Okay Macy’s because it’s a bit smaller than some of the other stores. The service was a bit slow in more ways than one. I was shopping for cookware, bronze cookware at that, and asking for help ended up being a more painful experience than just looking around. I eventually found some cool Calphalon on my own.

The poor little Macy’s the corporation forgot behind…
I come here purely out of convenience if I am in the direct area but it is rare that I find what I need. The makeup is satisfactory but there is a very limited jewelry and clothing section. I go between women’s and «regular» sizes and the comparison between here and other local stores is very noticeable.
3 stars because I have not had an awful experience, but the amount of inventory is incredibly limited.