Boxaid Remote Computer Repair

I called Boxaid because after installing Window 10 on my wife’s computer couldn’t be fixed by Microsoft customer service. The problem was that she used Google Chrome, which worked fine for about a week to 10 days, then suddenly she could not change the «default» browser to Chrome. While I considered this an «Operation System» problem, e.g. Windows 10, they insisted that it was a Chrome problem.
While I truly have no idea where the problem originated, I followed a suggestion by a good friend who suggested Boxaid.
The individual who helped me at Boxaid was Jonathon. He took the time to step through the entire process which required a call back and total of about 40 minutes. After he solved my problem, I reached for my credit card. However, Jonathon refused to accept any enumeration. He said that my problem was common for people who used Windows 10 and wanted Google Chrome as their browser. «We don’t charge for things as simple as that!».
I wholeheartedly recommend Boxaid, and Jonathon in particular.

We have been using BoxAid for about 2 years. I can’t say enough good things about them. We have 13 locations and when someone has a problem they call BoxAid. Fast, friendly and they get the job done!

Boxaid just won themselves a new customer! After reading several reviews I felt comfortable in reaching out to Boxaid for on line tech support I have had experience with quite a few service companies through the years and know enough that when you find a good one, hang on to them. So I called and after a few minutes it gave me the opportunity to leave a message so that the next available tech could call me back. Within the hour I received a call from Christopher. He was aware of my request and very re assuring in his conversation with me about what he proposed to do to my 8 year old desk top that had been in storage and now I needed to see if it was still viable. It wasn’t long before he said he wanted to spend about 11 hours on it to go through everything completely! I didn’t even get the chance to ask about the charges before he said that this would still be done for the $ 89.95 !! So I signed him onto my computer and we set a plan that he would call me back when finished. This was at about 3:00 P.M. yesterday. I watched my computer being taken through numerous diagnostic steps, for hours. Then Christopher called me back the next morning to let me know that he was done. He provided me with a very clear summary of the outcome without any pressure for other services, even giving me a few tips that I already know are big time and money savers. I was so impressed that I have already asked him for a quote to re-​do my company website, Blogsite and create some landing pages. I couldn’t be happier!

Chris spent several hours tuning and correcting various problems with my computer, running like new now, great service.

Straight Up — Without a shadow of a doubt THE BEST Remote PC Tech Support I have ever experienced, and I’ve experienced quite a few.
Jonathon was nothing short of amazing as he deftly went through diagnostics of my PC’s problem and then not only made the fix (This problem was pretty hairy), but then tested and re-​tested to make sure the problem had been completely resolved.
22 years working with Windows Operating systems and their inherent problems and I’ve finally found a company with superior technicians I can trust to get the job done right the first time. AND. .. at a very reasonable price.
I HIGHLY Recommend Boxaid for Remote Computer Tech Support.

Boxaid and Jonathan got me back up and running with my computer after a virus infected parts of it and made, for me, a big mess. He connected remotely and stayed with it until it was fixed. He was friendly and professional in his conversation and his work. The next day, I discovered another part that wouldn’t work (because of the previous virus infection, most likely), so I called Jonathan again. He called me back and immediately got that part repaired, too. I offered to pay him for the additional work and he assured me it was not necessary. I would not hesitate for a moment to recommend Boxaid. Jonathan even showed me how to do some things on my own as I’m working on my computer that would help keep it working more efficiently. I’m happy. I can get back to work.

Once again, techs at Best Buy made the installation of an Apple Airport Express router appear to be a five step no brainer. Good thing my friend Zach at Boxaid was there to lend a hand. He was on the button. Faulty router. No charge for the 90 minutes he spent with me last week on an unsuccessful reinstall. $ 29 to help me hook my speakers up to the wireless in the living room. If you need online repair I couldn’t recommend anyone else with as much enthusiasm. Zach (from Canada) was professional, courteous, personable and I hope he friends me here when he gets the chance. I was his final job which ended at, I think, 1:30, but will be on call at 6:30. Believe they’re an hour earlier than we. So… call at night and Zach will work his magic on your ‘puter should you have any probs.

Boxaid was the easiest, fastest, cheapest, most trustworthy and Zack was the most polite computer repair technician we’ve ever dealt with. Thanks Boxaid Remote Technical Support as we say in Boston you guys are wicked awesome!

After a week of progressively more problems with my computer it finally got completely messed up. It would not even go through the start up process to get to the windows screen. Called Boxaid. Jonathan stepped me through the process of getting it started so he could control it remotely. He ran a scan and found viruses and malware which he explained to me. He told me it would be $ 89.95 which I would pay after he was done, and only if he could fix the problem which he was sure he could. About 2 ½ hours later he was done. AMAZING. My computer hasn’t worked this good since the day I took it out of the box. Well worth the money.
Boxaid, you guys are awesome!

I am embarrassed to say that I had to use Boxaid AGAIN in exaxtly 6months! Jonathon helped me again, and completely fixed my hard drive transfer from my old to new desktop! These guys are amazing, NEVER have had a bad experience, and I have used these guys at least half a dozen times! You won’t be sorry, and I will probably call them soon just to do a tuneup of my wifes labtop!

Fantastic service at a very reasonable price. Consistently goes above and beyond. Thank you Boxaid. He not only worked on our sluggish old computer but got our brand new computer working much better. Totally worth every penny. We are probably going to get another new laptop soon and we will definitely call Boxaid so it gets going right from the start. Highly recommended.

Just finished session with Zach. Great service. Knowledgeable expert. My computer was slowing down. He saw some the problems right away and recommended removing certain unnecessary programs. Installed a better anti-​virus and spyware program for free. I highly recommend this service. They don’t try to sell anything and they are very efficient and cost effective. Great job. Will be happy to use them again.

Zack was so helpful. This was such a better alternative to Geek Squad or a better alternative to buying a new computer which was the point I was at earlier in the day. He got on my computer remotely, fixed everything while I watched TV and when he called me back my computer was like brand new! All my browsers worked, no pop ups no adds, a free anti virus. I even called him back 30 minutes after with a small problem with my sound and he gladly fixed that with no problem.
It is so nice to work with a person fixing your computer who speaks English and did it in such a timely manner. Now my office days can go back to 8 hours instead of 12 hour days plus working on my days off because of computer issues! Amazing…

On Tues, Apr 29, I contacted Boxaid for computer assistance. I was having trouble
with opening some email, and my computer was slowing down considerably.
My Boxaid tech, Jonathan, did a superior job of removing several viruses and bits
of malware. Throughout the process, he was polite and patient with me. Boxaid
is also fair in their pricing structure. For one and a half hours of work, I was only
charged 89.95. What more could a guy ask. Boxaid is the best online computer
tech service out there.