M G M Cleaners Inc

We have used MGM Cleaners for some time now, the customer service is polite and pleasant. However, after a while, we started turning in more and more items for redo, and even after a redo, clothes were not cleaned properly, with missed spots. Lost buttons (and I don’t mean plain, white buttons), frequent back and forth drop offs for redo, we have finally decided not to go back.
Price Range, I cannot decide as the pricing, too became inconsistent.
Difficult parking at times.
Needless to say, I would not recommend.

The only good thing about MGM? John and Tyrone, the men who work intake at the Berkley store. The bad is short but ugly. Where do I start?
We were customers of MGM for years. Until they destroyed — literally, melted, oh-no!-how-could-this-happen! — my only valuable possession other than my engagement/​wedding ring combo: my adorable Burberry coat. I do understand that in the whole entirety of the world, the loss of a coat is truly infinitesimal, importance-​wise. That said, the loss of a Burberry coat that you covet after years of Princess Di-​idolatry? That is a sad moment. The coat was about 5 years old, so when I called MGM management, I explained what had happened and indicated that I would be more than willing to take a depreciation value. I really did not think the $ 300 (if that) would be an issue. I was confident that, as a well-​established customer, I would be given top-​notch customer service, a la. «oh, we are so sorry this happened! Let us make this right [customer of the very near past and (f we play this card right!) customer through 2060 at least, genes willing!].»
No. What happened after was horrific. First, MGM advised that they would send the coat off to the Dry Cleaning Institute of America to confirm that it was MGM’s fault. I said okay, fine. I am impressed by Institutes, Then, MGM said that they didn’t need to send it, they somehow had come up with «a letter confirming a problem with Burberry coats» and that I would have to take the matter up with Burberry. I called Burberry, which indicated that they were unaware of this «problem». I will not suffer the subsequent details w/​you, but bottom line is that MGM continued to deny responsibility, and, in fact at one point refused to return my coat to me. I expressed to MGM incredulity that they were treating us – long-​time customers who never, ever had a prior issue – with such outright, continuing hostility and disdain. Their response? A hang up. Seriously, she hung up the phone and I had used fancy, polite words to express my not-​so-​nice feelings. What a horrible harpy.
But I do have a happy epilogue! Just not for MGM! Burberry at Somerset was fabulous (especially Ashley), my husband has a new plaid tie thanks to their beneficence. We also have a new dry cleaner. Its initials are «Not MGM».