Autometric Collision

Went in to get my car fixed and was told it was gonna take max 7 days to fix my bumper and fender but it took 15 days instead. Overall they did a good job, i can hardly tell that work has been done to it.
Renee the receptionist was down right rude when I went to pick up the car and I asked him for the guy that helped me the whole time to explain to me what was done. She told me he doesnt have to be the one doing that with me and she can just get anyone for that. Like what? I mean yes that might be true but i’d like to discuss it with the person that always calls me and updates me with my car and what has been done to it. She just seemed like she hated her job and did not want to be there.
But like I said when it comes to the car part I haven’t had any trouble with it after it was fixed. Its been about 2 weeks now after I picked it up.

Autometeic kept my car 5 days longer then they were suppose to because they didn’t have a part that they thought they had. I asked for my car back so I could have it to drive, they said no because they had already took the car apart. It literally sat there not getting any work done on it for 5 days while I had to spend money out of my pocket to get a rental because they do not offer free rentals. They never called me to Inform me it was done. I had to call them because my rental was about to be turned in. To top it all off the secretaries who answer their phones are the rudest people I have ever came in contact with. It seems like they truly hate their lives. Take your business else where. Plenty of other companies offer free loaner vehicles and I can’t imagine anyone else having worse customer service then Autometeic in Royal Oak does.

Excellent work and terrific customer service. My car was done faster than they had estimated and was returned to me LOOKING BETTER THAN NEW with perfect interior and exterior detailing. Bonus: they’re an AAA-​approved shop, so you won’t have to wait for a claims adjuster to visit the car before work can be started.

I was involved in a fender bender and first was going to go through Suburban Collision after being jerked around by them for a week about an appt. my friend recommended Autometric. I made it in right before they closed and was still warmly greeted by Melissa, they were able to get me in much sooner because of a cancellation than the two weeks I would have had to wait for Suburban. John M was very attentive to my timeline of needing the car back, he set up the appropriate expectation that it would take 6 days even though I asked for shorter because of travel needs. On Friday (day 5) I received a call from Melissa that my car would be finished by 530 and if I couldn’t make because I was at work they could lock it out for me so I could still get it. Luckily I was able to get there in time and too my surprise the vehicle had been detailed on the inside and the outside! I I work in the customer service field for VW of America and I know when a company goes above and beyond, Autometric really amazed me, my car was literally spotless I don’t even think I looked at the repair until I got home which is amazing! I love my car, I now love Autometric and I will be a customer for life, making sure I spread the good word!

I was told to go here from my Insurance Company and I honestly do not know what to think. They took my car on a Monday and called them on Friday to see if my car would be done. They told me maybe next week. I call and send emails on Monday & Tuesday and no response. I call my insurance my company and they apparently got my car ready by Wednesday.
This company had a check for my car on Tuesday the previous week and yet I wait 10 days for my car and all they had to repair was a door. I DO NOT recommend this place. Customer service is not their strong suit.

I was referred to Auto metric by my insurance company. I expected a horrible experience but was pleasantly surprised. They did an excellent job with the repair. Arranged for the rental car. They also detailed the car before I picked it up. The most important thing though was the communication. I knew what was going on the entire time. When I called with questions they didn’t make it seem like I was bothering them. Bob was especially great. I highly recommend this business

Great service. Very happy with it. They even cleaned my car! They delivered excellent customer service and were relatively quick. Took 3 days. They even went above and beyond when they took my car around the block with me in it while we discussed the engine.

2005 Chrysler Crossfire Roadster bumper repainted and a minor fender bend fixed. Autometric Collision was recommended for high end, collector and speciality cars that shouldn’t go to a «bump shop». I felt leaving the car there was secure, it was kept inside a building. When the work was done I had concerns that I wanted addressed. There was no hesitation on behalf of the staff, they were reasonable and wanted me to be satisfied. After my concerns had been addressed the car was detailed very nicely. I asked if a aftermarket graphic could be saved (it had to be removed to do the work) on my way home I found the graphic on a piece of plastic saved for me, I really appreciated this. As it is nearly then end of the year I won’t be able to inspect the work in the bright sunlight or see the new paint until spring. The work carries a lifetime warranty which allowed me to have the work done now and not wait until I wanted to be driving it in the spring. I rated 4 stars for the experience to this point.
September 4, 2014
Since car was finished and stored for the winter it’s been driven and washed several times. The repair was done well, the paint color was spot on and well done. I am very pleased with the quality of the work. I had occasion to go back to have a mar on the painted bumper looked at. It was not from their work. The fellow hand rubbed it off in a couple seconds. It was a transfer from a tarp! I got a N/​C and big smile from him. I’m very pleased. 5 stars now.

I could not have asked for better service. I dealt with Bob Emmett, the manager, and he was very professional, and went above and beyond as I was out of town, took care of providing a mobile estimate and picking up the vehicle.
The work was done very well, and timely, and he even found a way to save some money without sacrificing quality. Bob even arranged the car to be delivered back to it’s original parking spot!
Thank you so much for this excellent experience.

Nothing ruins a balmy spring morning like metal grinding against a warping body panel. A malicious security gate arbitrarily slammed shut on my car to start my work week. Cue shock and aggravation. Finding a body shop ranks rock bottom with lawyers for me. Fortunately help was on the way. My State Farm agent recommended Autometric, settling who would restore my wounded Mazda to some semblance of newness.
Limping in after work, an assessor took a good look over the damage and wrote me up an estimate for body and paint damage to my fender, rocker panel, quarter panel, door, and trim. Autometric hoped to have the work done four days later on a Friday, and arranged for a pick-​up by the rental agency.
Four days and a shiny new vehicle would be too easy, of course. Cue complications: my car refused to start after the body work. While we speculated about a dead alternator or ignition problems, the manager jump-​started my 2-​year-​old battery and took the car for a drive to charge the battery. Instead he ended up with a dead vehicle on the streets of Royal Oak. Autometric sent the battery for testing and, eventually, replacement at a shop (like O’Reilly or NAPA) rather than ask me to run all over town.
At end of business Tuesday, I received my silvery chariot in better condition than I bought her. The new bumper and trim blend seamlessly to the original body paint. My upholstery smelled and looked freshly cleaned. Someone even touched up incidental scratches accrued by the previous owner, a task I always meant to do and never finished. In short, she looked and ran great, in no part thanks to the new battery.
I had some difficulty hearing from Autometric unless I phoned, possibly due to a high volume of cars in the shop. Apparently nice weather makes some Michigan drivers lose ability to follow the rules of the road in a sunshine-​induced euphoria. The techs replied immediately when I initiated an inquiry, but they took much longer to get back to me when I waited on them.
Quality work performed to exacting standards makes Autometric a body shop of choice.

I had an accident that basically destroyed the front end of my car both externally and internally. Bob Emmett from R.O. Auto Metric was fantastic and brought my car in so that insurance would pay. I purchased this car used 5 years ago and it’s a 2001. They treated the car like it was a new Mercedes and it now runs better than when I purchased it. Highly recommend AUTO METRIC.

Incident 1: I was rushing and backed into a pole. Yep. Genius, I know. I took my Cooper in and they fixed it up perfectly. The paint color, the blemishes, everything was restored to original — pre brain fade quality.
Incident 2: I was in a fender bender with a guy who thought main & 6^th here in Royal Oak was a 4 way stop. I took my car in to get fixed. The damage was fairly minor, a few dents and scratches, but enough to take in and get fixed especially since the accident was the fault of another.
The work done here was so absolutely professional and well done. I could not have been more impressed. They even detailed my car before giving it back. I think they even took the headlight lenses off and cleaned them up… which wasn’t even necessary but oh so very appreciated. My car looks like it’s brand new now, not a 6 year old car! I’m very impressed. The work was not only quick but expertly done. I’d highly recommend their services to anyone who wants nothing but the best.
PS…to the one star review down there, it’s a body shop… ;)

I had hail damage along with bumper damage and a few small odds and ends. I have a Saab 2005 (sold today) and parts are not readily available since Saab’s bankruptcy. My guy searched high and low (had to order from Portugal and eBay) for parts for my car. They even detailed my car and cleaned it! I ended up trading it in as soon as getting my car back, but got a great price because of how great a job they did. They give great service and quality!!!

Autometric is fine for body work. In fact, I will say that they do a good job with that. However, if there is any chance that you have mechanical damage after an accident, do not let them touch your car!
I was rear-​ended a few months ago and took it to Autometric because they had done some superficial body work for me before and it was on State Farm’s list of authorized shops. They said they couldn’t estimate the additional damage until the got the car up and took it apart. When that was done, there was extensive damage to the axels, muffler, spare tire holder, etc. Because they wouldn’t take a look at it until I brought it in for the aesthetic repairs, this was wasted time that I had to wait for them to get authorization for the repairs, order parts, and perform the work.
After I got the car back, it looked great from the outside. I picked the car up and the tire pressure light was still on (an issue I told them about when I brought the car in, as it had come on after the accident). This was frustrating because I reminded them 3 time to take care of this while they had the car. Since I was picking it up after hours, no one could help me. I called them in the morning, and they said to just reset it myself. I had to do this 3 times over the next week. Mind you, I ‘m pregnant and commuting from Royal Oak to downtown every day when this happens so I have no idea whether or not I really have a flat tire or not. Autometric was essentially no help and I took the car to the BMW dealership, who was happy to assist me and took care of the matter free of charge.
Over the next few days the car started falling apart! I would find the spare tire holder hanging down (it’s located under the rear trunk area of the SUV). Then I would find that the towing attachment had sprung loose. The most annoying of all was this irritating squeaking noise that was coming from the rear of the car every time I went over a bump or ice. Each time, Autometric was worthless and the dealership helped me out without any charge.
At this point, I had no trust in Autometric, and for good reason. I didn’t relate this noise to being part of the accident, but when BMW took a look at it, they asked me immediately if I had ever been rear-​ended. I told them I had, but that everything had been repaired. They showed me bent and cracked brackets under the car, and a muffler that Autometric «replaced» that was not even attached correctly by my untrained eyes. It was literally hanging by one screw, and the «slots» where it was supposed to fit were empty while the muffler was hanging in the breeze. The State Farm adjuster came out and agreed that this was all damage that was from the initial (and only) accident my car was involved in and that Autometric had been negligent in their repair.
Luckily, all the repairs will be paid for by the initial claim, but unfortunately, I cannot charge Autometric for this pregnant lady’s fear for safety while flat tire notifications were going off around 8 Mile, wasted time to diagnose the issue they should have recognized, unnecessary loss of rental car days, and negligence that could have put myself or others in danger had the muffler dislodged or fallen off.
Save yourself or your loved ones time and worry — don’t use Autometric if there’s a chance your car has more than superficial body damage.
Update — After seeing this review (and probably getting feedback from the insurance company that paid the claim), the manager did offer me free service unrelated to this and detailed the car for free. He apologized and tried his best to make it right after the fact, so I have increased the rating.

This past summer, I was rear-​ended by an AT&T…er…excuse me… at&t truck at the corner of Forest and Woodward in the Triangle District of Birmingham, right in front of the AAA branch there. I was so P.O.‘d that I couldn’t even speak to or look at the guy. I had just gotten that car about five months prior to being rear-​ended. There wasn’t a scratch on the car until this on-​the-​cellphone bozo nailed the left rear corner of my car.
I called the Police to make a police report. I called my buddy who sold me the car from the dealership where he works, and I asked him where I should take the car. He says that his dealership sends people to Autometric. He hooked me up with Bob over there. I called my insurance guy to give him a heads up.
The car was thankfully driveable. Only the rear bumper/​fascia and left rear tail light were damaged. I drove down to Autometric after my friend called ahead to Bob to let him know I was coming. Bob thought he could have the car ready for me in a couple of days, but there was the outside chance that he could have the car done the following afternoon if he could get the parts (bumper and tail light) from the dealer without having to order them from somewhere.
When I next spoke to Bob the following afternoon, the car was done. It looked perfect, spotless, washed, etc. I got the car about 25 hours after I was rear-​ended. I was amazed.