Palm Beach Tan

I am very disappointed with this location. In November I purchased three spray tans for a special they had going. I went in tonight, two month later, to use the second tan and was told they had expired after 45 days. I explained to the girl that I was never told they had an expiration on them. Her response, «yeah, they forget to tell people that part all the time.» Then she goes on to tell me that they have another special going right now if I’m interested. Ummmm, No! This store needs to work on their communication and customer service skills. I won’t be back.

Very disappointed that the Rowlett location has made a decision to take one of their level 1 beds out, leaving only one. We almost always have to wait for level one every time my husband and I go tan. There is almost always someone waiting to use a level one when we are leaving. Spoke to customer service and basically told to take our tanning elsewhere. We really like the staff but it seems they would rather us go somewhere else. I guess we will look at other options at another tanning salon as suggested.

I am sitting in the waiting area right now listening to girls speak about how much they are paid, their commission for selling products, complaining about audits, gossiping about whoever the girl is who opens, and more about their personal lives that I can’t even say. I’m hearing the manager Cayce Douglas gossip about how she doesn’t «need» the worker who opens in the mornings and who the other girls dislike. She just said extremely loudly from the hallway «I don’t know what her motive is for even working here, but she isn’t going to make near as much money as the rest of y’all.» I just heard one girl talk about how she «hates preparing for the audits» and how she would never promote (girls name) and how she would promote the girls working. So so so unprofessional how the manager is actively trash talking specific employees. She is so loud I can see the other 2 people in the waiting area glancing at her. The ONLY employee who I have been impressed with is a girl named Amanda. When I originally signed up, it was «free tan week» and the sign up fee was waived. When purchasing the membership, I was told the sign up fee after just being told it was waived. I had to remind her multiple times what she had just told me about the waived sign up fee. I have never once been greeted by the manager when she is talking with the people at the front, and never heard her speaking of anything that wasn’t gossip or complaining. I am so appalled at the petty drama that I have to hear every time I visit. The mood here is just negative and it feels like nobody cares about the customers. I will keep coming here because I am happy with the price I pay monthly, but that is all. I would search around town before joining here. Use this as a last resort! PS– I’ve been waiting for THIRTY MINUTES!

I have had the most frustrating experience with this specific location. Overall, the girls that work there are very young, unprofessional, and severely lack communication skills all around.
Right after Christmas I went to this location and decided to use a Visa gift card to purchase spray tans. I dealt with the store manager-​Cayce Douglas, who sold me 4 tans for $ 99, and upsold me product. After I paid using my Visa gift card, plus my credit card to pay the difference, she had made a mistake in the payment process and asked me for the cards again to redo the transaction. No problem! Easy to fix, right? NO.
She had to redo the entire transaction (which is fine) but it all went downhill when the transactions (discounts) didn’t match what she told me. The reason I agreed to the product (aerosol can of spray tan) is because Cayce told me I would get a specific discount. Well, after the redo transaction, the discount was lower. So I ended up paying $ 25 MORE than what I had agreed to. She never apologized or offered to refund me… she only offered to give me a «free» spray tan due to the mistake. I explained to her that a free spray tan is NOT free because I am paying $ 25 for it, which is half the price of a single spray tan. She then responded with a hesitated tone «Then I’ll just give you another tan, so now you have two extras — equaling 6 spray tans». –Still no apology, which should have been the number one reaction in any Customer Service issue. She made me feel like I was wanting WAY more than what I was given.
Before I left my first visit with Cayce, she told me that my tans would expire by February — that’s only a month to use all 6 tans. I asked her if there’s any way she can extend the expiration date of my spray tans… Cayse said yes with a huffy tone. (mind you, this entire time I was NOT rude, I was NOT huffy back or demanding. I was very calm and even apologised for asking!)
A week or so later, I noticed I was double charged for all the transactions that happened from the first visit. I called Cayce and explained, she surprisingly apologized and took care of it for me. This showed me that she clearly does not know what she is doing as a Store Manager, due to her over promising and under delivering «bargains.»
Fast forward to my 5^th spray tan. I walked in and the gal working pulled my name up in the database, and there’s nothing to be found. No tans credited. So I explained the situation. She (can’t remember her name) begrudgingly accommodated me and said she would «just give me a tan.» She made me feel like I was asking for charity. Before leaving, I asked her if she would please put a note in my profile stating that I have just one tan left. She affirmed me that she would.
Before making the 20 minute drive to my last spray tan, I called to make sure that I had one left in the database. I believe her name was Stephanie (I may be wrong). Of course, there weren’t any notes in my profile and zero tans left. Again, I briefly explained the entire situation in a few sentences. When I finished, Stephanie replied with «Okay…» :Silence: I had to break the silence by asking «so, what do I do??». She replied the same as the last girl, and reluctantly said, «Just come in and I’ll give you a tan.» I explained that there have been a lot of issues and she told me «well, complimentary tans expire sooner that your purchased tans». Whatever. At this point, I was so over it.
Worst 2 ½ month experience from all the girls there. Never going back. I’d rather spend much more and drive further to avoid this again. I’m sorry to sound so angry, but I am. I am disappointed and feel like I was a nuisance to ALL of them.
Thanks for taking time to read this. I hope changes will be made so other customers will never have to experience this.

I love this place I like the opening girl Mandy she’s cool and Candace has alot of experience and Shes cool. Floors are always dirty but at least beds r clean and girls r sweet

Great customer service but some of the beds are old. Their lotions are high dollar. Try Ebay.

Clean salon, nice staff and bulbs always seem new. Towels, protective eyewear and a mirror in the room are much appreciated! Bonus: wet wipes, hair bands and other toiletries are set out by the restrooms. Thanks you for the extras palm beach!

i love palm beach, love the versa spa, I will soon be going back and getting another one .
If your looking for a quick tan and spray tan, palm beach is the place to be

I have been going here for a long time. i don’t get to go a ton but when i do i’m always late they let me in and always have good specials on beds. you get what you pay for bed one is awesome. you can plug your itunes into it and jam it also has evain water spraying in your face to keep you cool and staff is helpful especially Stephanie. she always keeps me laughing. My name is Lisa Richardson and I am a Realtor in Rowlett, Rockwall & Garland. Hey since i’m on here might as well put a plug in for myself. Happy tanning i’m out!!!

My husband won’t allow me to tan unless I quit smoking. So I decided to try get a head start by trying this place out. I was able to print an online voucher valid for 7 consecutive days of free tanning.
This store isn’t well lit and was a bit hard to find through all of the nearby construction. Once I entered the store, everything looked clean and organized. There was only one employee working on this night. He was friendly, possibly too much. He told me all about his recent sign up to the Marines and his girlfriend and her ex-​boyfriend and how he quit and only had 2 days left and was upset because his boss canceled his free membership. He went on to call his boss vulgar names. He seemed to have no respect for the company he worked for. But, I was more concerned about the tanning beds and what type of tan I would get. The pricing seemed a little high compared to what I’m used to. There is a $ 20.00 signup fee and monthly prices range from $ 25.95 — $ 119.95 depending on the membership you chose.
He asked how long I wanted to tan for. I asked his opinion on the time, since it had been years since I last tanned. He said I could probably go for the full 20 minutes so I said okay. He had to clean a bed first, because earlier he stated he had been bored and lazy and all of the beds were dirty.
My tanning session was nice. There is a radio on the wall with pre-​set music genres. You also have the option to use the built in fan which has 3 speeds. I chose the highest speed. Normally I get especially hot when using a tanning bed but the fan was pretty strong and I stayed cool and relaxed.
I left and my husband wanted to try it out. The next day he went around the same time as I did and the same guy was working. My husband took his wedding ring off to tan and forgot it on the shelf. He tried to call, but the salon had already closed. The next morning, he stopped in but none of the employees ever saw the ring. My husband was the last one to tan and I have no doubt the employee we both saw took his ring.
Also– I am very badly burnt, as is my husband. If you are a first time tanner, don’t rely on the employees to know the amount of time you should use. And if you ever forget anything, don’t trust that the employees will keep it safe until you retrieve it… Your forgotten item will be long gone, taken by someone who believes in «finders keepers» instead of honesty.