Brakes Plus – Rowlett

These guys are awful! I came in at 8 and was told it would be 2.5 hours to replace a sheared wheel stud. I asked why so long and was told that there were many people in front of me. So I made an appointment for later in the day. When I came back I was told that it would be a 2.5 hour wait. So I said, why so long?. I was told by the manager there were people in front of me (1 guy in the waiting room and 2 empty bays). I was upset so I said angrily «what was the point of the appointment?» And I was told to «Stop screaming» I said «first of all, I’m Italian so you have yet to hear screaming, and, tell me, DO YOU ASK YOUR ANGRY MALE CUSTOMERS TO STOP SCREAMING, because I doubt if you ever have. So they said they wouldn’t work on my car and I said I would be stupid to LET them work on my car. BTW I’m getting the work done now at another shop, about a 40 minute job, so either these guys are also liars about how long it takes or don’t know how to take a brake assembly apart (they said that’s what they had to do to fix it) Either way, STAY AWAY!

I found this place when Discount Tire referred me there for an alignment. Best referral ever, they did a great job on my car. I now come here for all my car service needs. They are honest and they don’t try to sell you on services you don’t need. Their prices are very reasonable and there is no pressure into getting any work done that you don’t want. They do just about any repair that your car needs. Would highly recommend this this location. The service advisors are very nice and helpful. They treat everyone with respect, men and women.

Took my car in for an alignment and fuel injection service, they were great, checking any available coupons or deals to help with the price. After I picked up my car, the vehicle shut down while driving. I called the shop and they sent a tow truck and an employee to me immediately. While I wasn’t ecstatic about that occurring, I was very pleased with their customer service to remedy the situation. I would definitely take my car back.

Terrible! What a scam! These people tried to put me together. Telling me I need stuff I don’t need at all. Beware of the scam!!! Took my car to an honest shop.

Stop bringing my vehicle to Brake Plus Rowlett because of too many mistakes and do-overs…but nice professional staff.

I have been coming to this particular Brakes Plus for years, they take a while but they do great work. The guys here are honest and never talk you into services you dont need to make money. AWESOME SHOP

The guys at Brakes Plus have always done a great job for me. I have a landscaping business and have four trucks. Not only have they done a great job on our brakes. They found and fixed an electrical problem in my main trucks and fixed it quickly and at a reasonable price.

DO NOT TAKE YOUR VEHICLE HERE! Brakes Plus was recommended by Discount Tire for an alignment on our Chevy Tahoe. We took it in, only to be told that we needed about $ 1500 more in work and that they were going to do a «toe in» on the vehicle. We declined the additional work and told them to proceed with the toe in. As soon as we picked up the vehicle and drove it home, a loud popping sound a squeaking sound, and a grinding sound all started. The further we drove, the louder it got. It literally felt as though the wheels were going to fall off of the vehicle. We called Brakes Plus and were told the sound was normal and the truck would «settle in.» That made no sense. We called back again as it became worse and we were directed to bring the vehicle back in. Not trusting anything these guys said at this point, we called another mechanic, loaded up the truck on a trailer and took it to a qualified shop. Now the entire rear end assembly has to be replaced. We are at almost a week with no vehicle and so far $ 2000 in the hole! Don’t mess with these guys!

I’m a mechanic, so I should know a good shop. So your question is, «if you’re a mechanic, what are you doing at Brakes Plus?» Excellent question. I can’t do alignments, so I have to rely on shops to do the alignments for me.
What makes Brakes Plus better than other shops? They’re pretty quick, they take reservations during the week (meaning not weekends), they do a good job and they don’t try to bait and switch you at the last moment. I’ve had other shops not honor coupons, but this place took my coupon and even though the advertised original price was less than their current pricing, they honored it. It was a double discount.
Even better, they have free wi-​fi and a TV to watch in the waiting area. I’ll go back to them again, even when they’re 20 minutes away and there’s a shop right around the corner from me that does alignments. If you live near these guys, you’re very fortunate.
This place is a quality shop and they do Brakes Plus other stuff. Stop going to the dealer and get your car fixed for less!