Firestone Complete Auto Care

I come to this Firestone anytime I’m in town. Usually I always wait to get service done until I come into town and I come to this Firestone, because of the exceptional service by the staff and wonderful work done on the vehicle! You can trust the work done here! Casey is the manager and she is absolutely wonderful! She is very knowledgeable and she makes sure that you are getting exactly what you want and you’re getting bang for your buck! All in all I would recommend this Firestone to anyone and everyone! I refer all my family members in the area to this Firestone!

What’s not to say? I love this place love the people very friendly and always welling to tell me what’s best for my car! They honestly don’t want to screw you over they want to make sure your safe to be back on the roads! Over all I’ve been taking my cars here for years (yes this location) and I would strongly suggest taking your car too! Even ask for Preston! He’s a very nice guy that helps with what ever you need to be explained about your car! :)

This is the only place my truck has been since moved to Rowlett back in 2011. Since then all my routine work as well new tires have come from there and have always been pleased with their service. I also paid for a lifetime alignment years ago so every time I take it in for an oil change my alignment is handled at the same time.
Today I took it in for grease I noticed in my wheel wells. Unfortunately, I needed new shocks and struts but they got it done and my truck rides so much nicer.
No one likes a mechanic as they always feel they are getting taken. That I have never felt before, and would recommend them to anyone.

Worst auto care service ever; brought my car to get an oil change and next thing I notice when I arrive home that the car is leaking oil. Brought it back and the tech at the front office tells me that have to leave the car and he still doesn’t know where the leak is coming from. Disappointment to this name when I have always had good service but not this time.

More bad news. A month ago I had my oil changed and tires rotated there because that’s where I bought my tires and the tire rotation is free. Two days ago one of the tires I bought from Firestone blew out. It took two men half an hour to get the way-​over-​tightened lug nuts off. I’ve never seen such tight nuts. This was a spiteful trick they play on their customers. Heck with them. I just bought some Pirelli’s from Tire Rack. Firestone did nothing after my last complaint except give me lip service. Avoid Firestone in Rowlett at all costs.

Just moved to the area and brought my truck here for a standard oil change mostly because I received a 19.99 coupon in the mail. First, I was told that the coupon could not be used because the vehicle requires more than the 5 qt. limit on the coupon (instead of just charging me for the additional 2 quarts like other places do). Secondly, the employee told me that the oil change would be around $ 90 because my vehicle requires full synthetic oil to operate. I am used to the synthetic sales pitches you get every time you get an oil change, but she assured me that I would be damaging the engine without it. After questioning her several times about it I agreed. Come to find out later that not only is there no requirement to use full synthetic, but it says right on the oil cap that either can be used. I know I got what I paid for, but I still feel that there was some dishonesty in order to upsell me. There is some shady business in this place!

With a service based company, this may be redundant, but I believe telling you my story in dealing with this company is best.
I took my truck to the shop for a coolant system check. My vehicle had begun to overheat, and I figured that my radiator needed a flush and fill, and possibly a new thermostat. I spoke with the manager on the phone and scheduled an appointment for the following morning. The manager was attentive and pleasant, and I understood there would be some up-​selling, so I wasn’t to upset with him trying.
I left my vehicle and about two hours later received a call. I was told that my vehicle needed a new fan clutch, new radiator hoses and cap, a flush and fill, my rack and piñón needed to be replaced, along with all the hoses needed to make my vehicle steer properly, I needed a new battery, I had a nail in my rear tire, I needed new windshield wiper blades, a fuel injector cleaning, an oil change, and a couple other little services and tune ups.
I asked the price and was told that the rack and piñón would be 900 and that I had to have it done or «I wouldn’t pass a state inspection.» Weird being that this is not something checked during an inspection. The coolant replacement was to be 1200. I was told, since I had a credit line with Firestone from the tires I purchased about 3 years ago, that my total would be 2800, or «as close to your limit as we can go.» I told them to remove the nail from my tire and to do nothing else but call me when that was done.
I started to do the math. 900 plus 1200 is 2100, where the other 700 came from, I had no idea, since this extra amount wasn’t discussed with me at the time. I went to the shop and got a copy of the work order they wanted to do and found the extra services already typed and rearing to go. I asked for my keys and left.
I called a local shop up and brought my vehicle to them. 598 dollars. Total. I asked about all the work firestone suggested I get done, and rather flatly was told they were taking advantage of me. My hoses were all fine and just needed new clamps to lock them in place. A new radiator cap was a ridiculous charge. My fan clutch was fine. My rack and piñón, fine. My battery, which I already knew, was fine. I change my own oil, use synthetic, and only had maybe 2K miles on oil.
My vehicle needed a new radiator and thermostat. Complete. I had the work done at the other place and my vehicle runs just as smoothly as it has always done.
Firestone is not a place I would ever suggest to take your vehicle for work. I had bought the tires there years ago, because I have bigger tires on my truck and they were one of the only places nearby to carry the size and make that I like. I do not trust their business practices, nor do I believe they have the customer’s best intentions in mind. I get they are a business, but they are a business that fleeces unsuspecting people with hidden charges and top shelf pricing. I would highly suggest finding another place to service your vehicle, unless you have the extra money to spend. They were going to charge me 2800 to do work, that I got done for 600. Will not step foot into a firestone again, and will definitely not suggest them to anyone in need of car servicing.

OK so I am here to write a fair review. I have had a bad taste for Firestone due ot some past issues at other stores. I took my car here because NTB was such fail trying to sell me garbage tires. I spoke to the guy at the front desk asking him if they carried a particular model in stock, he didn’t have them but arranged to get them delivered that day. I also asked if he would price match Discount Tire and he did. Last, Discount Tire was offering $ 100 gift cards for purchasing a set of 4 tires, he said he could not offer that but he threw in 4 road hazard warranties instead. I am very pleased with the service, the people and the amount of time it took to install my tires.
@Joe I would be offended too if someone asked me to use the internet to shop cheaper prices, do your homework first. That’s like buying food at Taco Bell and taking it to McDonalds to eat it. Not cool.

I went yesterday to get an oil change at kwik kar next door. I said I had a low tire and they said they didn’t do tires. After they were done they showed me the tire and confirmed it probably had a nail. I went to firestone to get the tire fixed. The manager was okay. I’m in retail and I get the up-​selling but I also had just bought the car and knew I has just had an alignment and my tires were fine. He first tried to get me to get an alignment. Then he said my back tires had not tread. He said I should replace the back two as I wasn’t going to last another two months on them. I declined and he gave me another quote on back tires. I declined and he gave me a third. I was very polite and told him I just didn’t have the money but thank you. After that, another guy came and got me to show me my tire. It was on the ground and the valve sensor was broken. He said it would be 124 just to get the part. I said put a plastic one in then. He told me that my light would stay on in my car. Although I am a woman, I’m not stupid and I knew what they were doing. I had just seen the valve at kwik kar and it was fine. After I went back inside he asked me if I wanted to go ahead and order the sensor. I said I will when I get the new back tires. He replied that I had plenty of tread on the back tires… I looked at the manager and he acted like he hadn’t heard him. They gave me the sensor and went home and showed my boyfriend it. He is a mechanic (motorcycles) and could tell immediately what had happened. We went back up there later that afternoon. They would not take responsibility. They said they showed me before they touched the tire which was a lie as it was on the ground. I called customer service and I’m expecting a call back from the district manager. The rep called the store and the service manager said my boyfriend came in a few minutes after I left and cursed him out. We came back three hours later. My boyfriend was fine until he told him that they hadn’t touched the tire and basically implied I was lying. So my boyfriend called him a prick and left. Regardless stay away. As I was waiting a guy came in who didn’t speak English very well and the manager tried to take advantage of him so bad. Luckily the guy didnt let him.

Here is my story. My Wife’s Jaguar had a slow leak in the rear tire and I wanted to get it fixed. But the normal tire shop that I goto was closed. That is payless tire next to burger king on 66 and first in garland. So Brought the car in and they took it back. Quickly the manager called me up and said that the tire was unrepairable because of the distance to the side wall. So this is not the first time I have had a tire fixed so I asked where it was and the tech showed me a place on the flat part of the tire so I asked again.why.too close. I will not do it. Said the manager. Okay. now what.you need a tire… better yet two. to match. Okay. do you have the same tire and will you price match tire rack .com. Now more fun. He got mad…(wow) It was noticeable on his face. I asked again, if it was okay. He said «Fine» (so I knew the guy was a ass because of how he was yelling at one of his techs, telling him to shut up, do his damn job, that he has a business to run”)
Okay​.it gets better, I asked if he as wireless or if I could quickly borrow his extra PC to get the comparison. He went off. You got to be kidding me… you come in to my store and shop my prices then ask me to use my computer, with my power, with my Internet …(I stopped him) Sir, I understand, give me my keys and I will go. He now said.no.use my damn computer.(I stopped him again) No… I want me keys. because you don’t need me or my damn business or money. (so now he is red faced and I assume that everyone was getting a kick out of me yelling at him.
So.here are a couple of notes, payless charges 12 dollars to fix a flat. He charges 40.
I would hate to have seen his prices on the tires or on any repair that someone may need. I am sure that it’s always broken and if you don’t fix it your a bad person.etc.

Store manager seems to be a bit shady to me. He’s a fast talker and tries to push the customer around… don’t let him. I would describe him as a squirrel. Not very trustworthy. If he quotes you a high bid, get a second opinion… Goodyear is 4 doors down (I do not work there or endorse them but they would be a good second opinion.)