Round Rock Collision Center

Exceptional communication and over the top service! My car was repaired and returned to me the cleanest it may ever be. Shiny wheels to boot.
Hopefully I’ll never need to come back, but if I do, I know all will be handled with care and honesty.
Honda for life!

Omg! Worst service ever! They lie and take advantage of your insurance. Don’t waste your time and effort with this place. Major stress to even try to deal with these people.
Be careful with signing anything. Or asking for any work. Cz they will do whatever they want to your car and You will get stuck to pay!

Have had a lot of trouble with communications with this office. Days will go by after I’ve left messages for my appointed person without communications.
Took over 5 weeks for a minor ding on my bumper.
The reason I chose this place was because BMW of Austin recommended them. And Austins BMW dealership doesn’t do collision repairs.
When all was said and done no communications had been completed with my insurance that I did have to pay out of pocket and await a check from my insurance.
But what I really was concerned about was yet again I was hit recently in my garage at work and took it to Austin Collision who I’ve been extremely happy with. They showed me all of errors, over spray and poor job that RR Collision did. Super bummed by such poor work after having my car for 5 weeks!
BEWARE!

Took in our Toyota Prius C to be repaired. This was my first time going to Round Rock Collision Center, so I was a bit skeptical at first, still scarred from my negative experience with Caliber Collision in Round Rock.
Had a minor hiccup with my initial Estimator, but once I involved management, my experience was completely positive and took a turn in a more pleasant and professional direction.
Veronica and Albert were Amazing! They kept in contact with me throughout the repair process. Very professional staff. I felt valued as a customer.
The repairs were Expeditious and timely. Great work on the repairs, couldn’t tell there was any prior damage.
Overall, very impressed and satisfied!
I have a restored hope in a ‘local’ business when it comes to a professional body shop.
Would HIGHLY recommend.
Thanks Veronica and Albert!
A+++++

Well since my last review we had been back to Round Rock Collision Center twice. Once for my husband’s brand new Tundra and once for my mother-in-law’s car. Both times we had Travis as our adviser. He is absolutely awesome. We were always kept up to date and it was such an easy process. My mother-in-law’s car looked so good when she picked it up that she thought she got a whole new paint job. I can’t say enough good things about this body shop!

Blown away with how convenient RR collision was! My BMW bumper had to be repainted by them the first time and the paint chipped after its first wash. Ralph the manager told me to drop off the car and in return, they ordered me a whole new bumper and looked good as new! SUPER impressed! The car must have been waxed as well because it looked beautiful! Was done all in a week! Thanks yall for the great work!

The wife was in a small accident and was hit in our Camry so we elected to use these guys for the repairs since we buy our vehicles from them. It was a small repair but not an easy repair if you know what i am saying and the car is silver to boot. I was really impressed with the work they did, the car looks perfect. I would definitely use these guys again.

This review is long overdue! I was involved in an accident at the Sam’s Club parking lot on April 2, 2015. Actually it wasn’t an accident some scum bag hit my car and left without leaving a note on my car — hopefully he/​she hit a tree on the way home. I first went to RR Collision to get an estimate of the damage which was around $ 1,500. Then went to my insurance company to report the accident. I found out I had to file an accident report with the police and pay $ 250 deductible, which I wasn’t to happy about, but understood. At RR Collision I dealt with TRAVIS, who is «the best». My work was completed and my car picked up on April 24^th. The work included replacing my passenger side head light and after seeing how nice that looked the next month I had them do the work to replace my driver side head light too. I got that work done in mid-​May. I would have had it done at the dealership but it would have cost me about $ 200 more than it cost to get the work done at RR Collision (which was around $ 400). If I ever get in another accident I will only go to RR Collision, since there is no need to check out other collision places, since I have experience with dealing with «the best» in RR Collision. PS — for that scum bag who messed up my car at the Sam’s Club parking lot I hope you can’t sleep at night — however, that probably isn’t the case since SCUM BAGS don’t sleep. Have a great day and remember there is only one BEST collision place in RR and that is RR Collision! John

I went back. They did the right thing and replaced the part again. Of course I had to go to management. I did not like to call management, but the collision tech was not good and handle piece would have re-​broken in the future, it was not done right or part may have been bad.
They did not charge me for this. Although it is far for me to come, I am very glad to have a door handle that will last.
I doubt I will visit them again. They are honorable about their guarantee, yet this SHOULD have been done right the first time.

Terrible experience so far…
Dropped off my car on June 16. After more than 3 weeks of wait, got a call saying they received a wrong hood which is part of a $ 5k plus fix. Of course no promising time in when the parts are expected to arrive or any expedition on shipment or free car loaning or what-​so-​ever. So now I am re-​doing the waiting game again, for another few weeks?! This has been an absolute inconvenience on my end as I have had no car to commute to work since the wreck. Not impressed with the service! Stay Away!

Round Rock Collision Center is beyond 5 Star Rating. They recently did repair work on My Hyundai, Which was excellent. Travis was my service representative, kept me informed constantly as to the progress of my car. Service was great. Girls at front desk were so helpful and friendly. Will definitely refer friends to this business. Awesome place of Business!!! Barbara Daugherty

The pro’s: Excellent, meticulous craftsmanship and they did a phenomenal job of working with my insurance.
The con’s: They move very slowly. And if you’re leasing your BMW, BMW will pressure you into using these people.
All in all, they do beautiful work. Just be ready to wait.

Unfortunately we’ve been in need of collision service 3 times over the last 3 or 4 years. But fortunately, each time we went to Round Rock Collision. I highly recommend them. They are a preferred provider for our insurance so everything was easy. Travis is great to work with — I think we had him each time. The service was not what I would call speedy but he made sure it was done right. All the cars came out looking brand new.

Came in to get windshield repaired, said their glass repair doesn’t work on the weekends.

I’ve had a lot of work done here and I have to say I haven’t come up with one friendly person. The only reason I keep using them is they are certified and right next to the dealership. Other then that I would run the other direction. Maybe that’s why they are so rude. The work is good but they missed a piece which I’ve been gone for a month and noticed when I got back and after washing the vehicle. They told me someone must have backed into me. which my car stays in a garage. I bet they’ll put up a fight over scratches too that were from an accident as not being apart of it. even though it’s right where the impact was.

Great Service from this location. My service representative was «Nathan». Awesome guy and great professional. I have a 2011 BMW 335i Sedan and like most owners of Beamers we are particular with our cars.
I turned my car in due to a accident I had and the car was done in 4 business days.
Nathan answered all my questions and served me well. Great dedication to customer service and quality of repairs at this location.
I would highly recommend this location for all repairs if you want top notch OEM repairs.
By the way, this location is certified by BMW for repairs and is the one in the few in central Texas certified by BMW Penske Group.
The women at the front desk are pretty cool and friendly. Surprisingly super pretty too. So it kinda helps the fact your car is damaged due to a accident a little bit by looking at some eye candy.
Great job Nathan and your Round Rock Collision team.
Check out the before and after pics of my car.

This place is the best! From start to finish they took care of us and did an AMAZING JOB on our BMW! Nathan kept in contact with me through the couple weeks and let me know every step from start to finish. The girls at the front desk are very friendly and sweet and the place from front desk all through the shop is very very clean and organized. GO HERE and you will be in great hands!

First, let me say, if I could give zero stars, I would.
Someone rear ended me. and of course their insurance assured me this was a great place to go. WRONG.
First time I picked it up after being there a week and a day, there was paint missing, chips and cracks and still dimples from where they didn’t actually fix it. They assured me they could repair the bumper and not have to replace it.
I’m currently waiting to see if my car is ready again. Its been there five days so far…
Check. Check and check again. They aren’t very trustworthy.
Also, there were stains on my light grey interior and he, Travis, then called me a liar and said they were there prior. When he pulled up the pictures, he realized they weren’t. Never apologized or anything. I get that I’m a young girl, but I’m not stupid. Also, if it wasn’t your shops fault, why did you clean them? BECAUSE IT WAS YOUR FAULT.
After all was said and done, TERRIBLE WORK. Luckily I wasn’t paying. I would NEVER recommended them and will never go back there.
Not fixing my car is awful enough, but to call me a liar?

I just wanted to share my experience here, which was great! I had some front end damage to my 09′ Mazda 3 which needed to be repaired, but before I could do that someone backed into my car in a parking lot and caused quite a bit of damage. He had a cheap insurance company that was really good at not answering the phone so it took almost a month to get my check. Needless to say, frustrating.
I took it to Travis at Round Rock Collision to have him assess the damage, and it turned out that the estimate from this cheap insurance company would leave me paying out of pocket for part of the repair. He gave me a couple of options on how we could proceed, as calling this company and re-​escalating the issue was not getting me anywhere. He was able to work with me and get the cost down on the repair so I didn’t have to pay anything else out of pocket, especially since it wasn’t my fault to begin with!
The repairs were done in a very timely fashion and I was kept updated on the process. I really appreciate the professionalism and friendliness of the staff, it turned what was a huge headache into a positive experience. My car looks amazing! Kudos to you guys, keep it up the great customer service!

A large Whitetail Buck and my SUV made a suicide pact late one night recently on a Hill Country highway, while I was safely at home watching a movie. You have no idea how quickly this can happen until it does. With the combination of mechanical and body damage (to the car… thank God for airbags and safety standards, and let us have a moment of silence for the poor deer that didn’t know any better), I didn’t want to have it towed to just any body shop.
Unilocal and the tow truck driver both recommended Round Rock Collision Center. I’ve had good experiences with the dealerships surrounding it (all owned by Penske Auto Group), so I decided to give them a shot. Lisa took my first post-​shock call (and several subsequent others) and patiently explained their process, listened to my concerns, and helped me get set up with an advisor. Super customer service.
Marty, my service advisor, also patiently listened and explained his repair process, which helped put my mind at ease that my car was in the right hands. Marty is quick and knows his stuff, and he strikes me as the type of guy that would work in a custom shop. I could tell right away that he loves cars and takes pride in his work. There were a lot of guys like this around back when the muscle car was king and I hung out in the garage, but they’re not that easy to find anymore.
This is a very clean, well appointed and organized shop that seems to run efficiently. That said, they are full to the gills with work. On the day I went to clean out my car, I got to see it all in action, and the lot of «waiters» out back was completely full. So if you decide to go here, definitely call first and make an appointment, and be forewarned that you may have to wait to get in. My experience with body shops is that a good one will always be busy, and it’s worth waiting if you can.
That day, my insurance adjuster had already come by, declared my car DOA, and pulled the sheet over its head. Marty still walked me out back and helped me clean it out, even though he was super busy and it was about time to quit work for the day. I think his cheery company probably kept me from getting too emotional when I finally saw the extent of the damage. Instagram did not do it justice.
So I ended up driving across the street to start looking for another car this time. Hopefully I won’t be needing body work again anytime soon, but the way RRCC handled everything this time around puts them at the top of my go-​to list, should the need ever arise. And BTW, my next car will not be allowed to road-​trip into the Hill Country at night, especially in November during deer season. Be careful. They’re out there.