Aus-Tex Body & Frame

Nightmare! Had other shops offer me cash back to cover deductible! Chose this body shop because it was less than my insurance check! Soon to find out that Rick decided to call my insurance and tell them they over quoted me! Which I feel is illegal to discuss my policy without my consent! Not only did I have to pay my deductible but they did a stop pay on my check that I deposited in my bank causing fees! It’s my insurance policy and I can choose to use whatever body shop I want no matter if the quote is lower than the insurance company! Extremely disappointed with the customer service and communication with this company! My vehicle was extremely filthy on the inside as if they left the door off with no cover! Smelt like paint as well! $ 250 deductible and $ 80 interior detail! Still smell the paint in the a/​c!

Didn’t care enough to ever call back just left me in limbo about a car repair after saying he would look for a part. Also told me that a whole bumper needed to replaced and painted at the cost of $ 700. The bumper was entirely undamaged and had just come off slightly.
Autocrafters, also in Round Rock, were able to securely put it on for a little over $ 100. Not only is it good as new, but a bumper was not wasted and put in landfill. For lack of expertise and also complete lack of customer service, 1 star.