Jack Brown Cleaners

The worse cleaner I have every used. Their prices are entirely way too expensive and I question their dry cleaning abilities. I would give them zero stars but the cashier was friendly. I will never be using their services ever again.

This review is past due, but thought I must! I got married this past July and purchased a formal dress from Dillard’s that i fell in love with. It so happened to have make up smudged on the breast part as well as strap. So I took it to get cleaned. We only had 4 days before leaving to the beach, so my first question was to make sure it could be cleaned with in that time frame. Girl stated yes it will be done in 2 days tops. So after leaving dress with them and being quoted 60 $ cause they had to take it to a special place to get cleaned I showed back up and she says «oh dress is not done, but owner will drive it over tonight and you can pick it up first thing in the morning!» I said ok great… Came back following morning. But of coarse it’s not there. So asked if there’s any way I could get it now. She says yes you can pay and I will give you the address where it is. So I asked for a discount since they did not fulfill their promise. I got a whopping 10%off so after paying 50 $ she gives address and I end up going half an hr out of my way, to another jack Browns! Wow what a special place they sent it… After standing there 5 mins with out being acknowledged i finally got my dress and left and NEVER went back! Nor will I ever! I do not recommend this place to ANYONE!
–End of rant

I come here because it’s on my way to work… I will take a long route for dry cleaning now! 5 laundered shirts, two dry cleaned items and it was $ 29. It wouldn’t be so bad had they not done a terrible job ironing 3 of the 5 shirts! And quite honestly, I’m doubting they cleaned the blazer I brought in. Oh and they ironed that lapel all screwy. I’m done with this place!

I should have read the reviews before bringing my clothes here. One thing and one thing only I ask of them!!! No Crease on my pants!!! Lady working there said No Problem! I picked up my clothes the next day and you guessed it! Even the receipt still had the note that stating NO CREASE!!!
Her explanation was … Well there is no way to do it without a crease!!! If she tells me that from the beginning I would taken my clothes somewhere else!!!
NEVER AGAIN!!!

Don’t take your clothes here. They ruin them and then the OWNER will NOT return your call until it’s «too late» to give you a refund or replace your clothes. Never again will I bring clothes to ANY JACK BROWN CLEANERS! Stay away!

Finally gave up with this dry cleaner. Multiple times to get clothes clean, losing clothes, and the customer service in the afternoon is the worst. She could care less about you as a customer. System goes down and even though you are a regular they won’t give you your clothes unless you give them your credit card info on paper. Seriously, in today’s world of cc theft.
Good bye Jack!

I would give them 0 stars if it were an option. This happened years ago and I still remember it. I had a pair of shoes that needed repair. They were not very expensive shoes but they were my favorite and I could not locate a new pair to buy anywhere. They were Mary Jane style shoes that have a thin strap that goes around the ankle, a fairly common style. That strap has a little elastic piece on it that connects the buckle to the strap. The elastic had worn out and that also needed to be replaced they also needed to be resoled. It took FOREVER to get them back. I remember they said it would take a week and if I recall correctly it was at least 3. When I went to go and pick them up they informed me at that time that they were not able to replace the little elastic part so they just resoled them. A phone call would have been nice, I would have just told them to forget it, but since I was there to pick them up I was forced to pay for the sole repair and walk away with shoes that I still could not wear. I haven’t been to any one of the Jack Brown cleaners since.

Show your Dell badge and the staff is quick to take your suff and get in entered into the system. I have never had an issue but then again. always show up with my badge. hmm

I had been here before… not that i enjoyed the service. It was kind of an in and out place for me. So I brought three pairs of chef slacks to get the pants hemmed to fit my leg length. After waiting over a week for my pants, I went to get them and get this… they charged over 50 freakin dollars. that was more than the pants themselves. I told the girl, I will not be back ever… and that I will be Unilocaling on them as well. From the past reviews seems we have a common theme here!

Worst customer service ever.

Terrible service, terribly dry cleaning.
Took a whole batch of clothes there my first week in town since they’re near work, and my shirts suffered for my convenience. 4 of the 8 shirts were fine; 3 were badly pressed and I needed to iron them again (defeating the main reason I get shirts laundered, which is not to do the hateful chore of ironing).
1 shirt was absolutely mangled — looked like they took a shotgun of bleach pellets to the back of it. When I took it back, the lady working there acted like I had asked her to dig a retainer out of the bottom of a dumpster when I asked to file a claim, and then proceeded to question whether I was lying about the value of the shirt, where I got it from, etc. Unpleasant, never going back. I’ll go through the purgatory of ironing rather than the hell of dealing with that kind of quality or service.
And they’re also stupid expensive for what you get — $ 2.40 for non-​same day shirt ruining? No fanks.

Wow… it keeps getting worse. I’ve now been accused of ruining my own clothing, and was told by their regional manager, Terry, that if I had any «common sense» that I would have taken my damaged clothing back to the store.
Here’s why I didn’t: Anyone looking online will see clearly that returning to a Jack Brown location for help with a claim is in for a very painful, unsuccessful process. Once I saw this after finding the damage to my clothing, I decided to send an email through their website. This clearly made the regional manager quite angry.
Wish I had taken the time to research Jack Brown BEFORE I took anything there at all. Never, never again.

Everything we took here came back either dirty or not pressed correctly. The shirts had ring around the collar pretty badly. and neither of the shirts were button before they were pressed, so the pressing created weird wrinkles everywhere. I could have done much better by just washing and ironing myself. Go to the cleaners in La Frontera instead. they do much better at customer service and quality of cleaning.
When I dropped the shirts off at Jack brown. the lady was on the phone and barely looked up at me. I had to wait a few minutes before I was acknowledged. Should have indicated the rest of the service would stink, and it did. Will never go back.