European Wax Center

Awesome people. Quick service, reasonably priced! Their wax is really nice and doesn’t burn or hurt
This quickly became my «go-​to» place for waxing! I go to the one in round rock!

I didn’t even get a chance to have a service provided to me. I walked in, waited about 5 mins for a front desk attendant to assist me. Finally, when they did, they advised that they are all booked until tomorrow afternoon and not accepting walk-​ins? I have never seen a EWC as «booked» as they say they are. I have been dealing with EWC since 2012 and this is the first time EVER that I have seen something such as this. I just moved from South Florida and every EWC location I went to (even busier ones in downtown area where I lived) always had «space» in their «books» for walk-​ins. This location did not seem busy at all (and if they were, all of the people must have been in their respective rooms). I did notice from the business cards that were at the front desk that there are only about 4 – 5 wax specialists (locations I have been to usually have anywhere between 5 – 10 specialists in the middle of the day).
I have been to locations in Houston, Dallas, Atlanta, Las Vegas, Honolulu (Pearl City) and of course in South Florida and northern parts of FL. NEVER did I have to book an appointment to have services rendered to me. I used to schedule appointments when I was on a daily schedule that never changed. Now, 3 years later I am more busier than ever and I cannot make appointments when I am unsure that I can make it. Shit happens in life! I still have a bunch of passes for eyebrows left but it can sit there for all I care.
This experience has made me realize that EWC isn’t all that people say it is. If you are still in the plaza where this EWC is located, walk around the corner to your right and there will be a place called Pro Nails & Spa. They attended me quickly and within a few mins I was in and out. And the best thing is they are waaay cheaper at $ 10 for waxing.
***4/​20/​16 UPDATE***: I received several messages from the person in charge of the place, Darin, and he wanted to make things right. I decided to give them another try (since I have several passes left with them) and set up an appointment online. I visited on ⁴⁄₁₈ and I waited in the lobby for about 12 mins after my scheduled appointment time, but there only seemed to be one wax specialist working, while another kept walking in and out (probably on her break). I finally was greeted by Victoria, who took care of my underarms and eyebrows. She was a bit rough with my eyebrows but everything came out fine. She didn’t use the small scissors to cut the long hairs that grow on my eyebrows, but that was okay also (she probably didn’t know to do it or she probably doesn’t do it at all). After everything, I checked-​out with Abby (?) and they couldn’t find my passes in the system — the manager Tulley (?) was working on trying to find them and would give me a call when she solves the issue. I got the underarm complimentary because of the previous visit.
I would say now that I will continue to use EWC until my passes are used up, but after that, I will have to cut my ties with them. Yes, it is very nice that you can book appointments online (I mean, who doesn’t like that convenience?) and that they have special packages for services available, but the prices for me, are just way toooo much. I appreciate Darin offering the complimentary service and apologizing for my previous visit (he said it was due to being understaffed with only a handful of estheticians) which is also why I updated my review from a one star to three. But four or five stars — EWC as a whole — does not deserve it. Prices have gone up on services, products (which I used to love by the way) and passes/​unlimited passes, but their customer service and courteousness (again as a whole) has declined greatly throughout the years.

I’ve been going to EWC for years. I usually don’t have a «go to» person. I just take whoever is available for my appointment; but yesterday I’ve officially met my favorite person! Crystal is awesome! We were talking so much, I forgot I was even in there getting a Brazilian done. I def recommend her if it’s an option. Crystal, you’re awesome! from now on I will try to only book with Crystal!

I have been going to different locations of EWC for several years now. I must say that Tiffany is by far the best I have ever had. She makes sure there is not one hair left. She is quick and professional. If needed any waxing service I recommend her!

Great service and great staff. I felt that they were very friendly. I only wish they had a location closer to Georgetown.

I am very hesitant on trying out a new esthetician. I love my esti now but I needed this soon and I forgot to book with her. So I end up calling and received a same day appointment. I was assigned to Crystal and of course asked questions about her. I entered and the décor of this place is cute. They have a wall of products they sell and the receptionist was nice. My appointment was at 7 and I was called back at 7:10.
I was greeted by Crystal and off we walked to the room. The room was a bit to be desired but it had the necessities. I’m used to getting undressed privately. Usually they walk out of the room and come back within 2 minutes. I asked Crystal for a towel but they don’t provide that. I asked because usually when they are setting up or coming into the room you’re already in position. Anyways, she got right to it. She talked to me so made everything go well. I’ve been getting waxed for almost 4 years and I still can’t stand the pain but love the results. Crystal was pretty cool. She mentioned she been an esthetician for 4 years and she also does not like the pain. It’s never easy. In about 20 minutes it was over and the results were wonderful. She did an awesome job!
When checking out, I did remember I had a «one free wax» voucher but reading it when I initially check in, it was only for TX residents. I’m still with FL so I knew not to mention it. Although, the receptionist said first timers receive 50% off. What!!! Umm yeah! So my full bikini wax cost a whopping $ 20 with tip totaling $ 28.00. Not too shabby. And you can also tip on you card. I remember in Miami, tip had to be in cash. Ahhh I miss my esti there. Okay stay on subject…
There were so many mixed reviews on Unilocal I couldn’t tell if it was true or not or what profiles were fake and what were real. I’m usually good with that but I am happy I gave them a try. They were friendly and the results are great. Good job Crystal!

I loved my experience at European Wax Center. I went here for my first Brazilian wax. The Esthetician made me extremely comfortable. She explained everything she was doing as she went. Answered questions, suggested how to properly take care of myself for best results, etc. I was very impressed. I was expecting a lot of pain from this procedure and I experienced very little. I was so surprised. The entire place was very clean and well appointed.
My 2^nd time I went to another business. I was mortified and horrified. After having such a great experience at European Wax Center, I knew my treatment could have been so much better.
I returned to European Wax Center and I’ll continue going. It’s worth every penny! I also love their skin products. They work VERY well. Highly recommend.
Thank you!

I had my first appointment today with Tiffany. She was fabulous! Very professional and nice. I’ve been waxing for several years now and needed a place closer to home. I’m not sure if it was Tiffany’s technique or their unique wax, probably both, but it was the least painful wax I’ve ever had! She was fast and efficient, which is what you want during a Brazilian! It’s never completely painless, but it was definitely less painful than ever before! I’ve found my new and permanent waxer!

I have never given any of the wax centers a review, but today deserves it. TIFFANY was absolutely amazing. I’m 8 months pregnant, so definitely a lot more sensitive to everything, but getting waxed by her was the least painful session i have ever had. I got a brazilian, my underarms and my lip done… I will ONLY go with her from now on. She was personable, and swift. On a scale from 1 – 10 in pain, id say it was a 1, and im usually a whimp. I would recommend her to everyone!!!

I’ve seen Tiffany since moving from CA & she is absolutely wonderful! My experiences are always pain free & I trust no one else with my eye brows!

Crystal was awesome. She’s personable, friendly and professional. She answered all my many questions about getting my underarms waxed for the first time. I was incredibly nervous and afraid that my skin would be too sensitive.
She explained and just did it. It was quick, easy and virtually painless.
I’ll definitely be going back for my Brazilian since my regular lady at the Pretty Kitty is on indefinite maternity leave!

I wanted to like EWC but I’m quite fed up with their booking system and poor communication. I had an appointment on Sunday for a leg and arm wax and an appointment tonight for a brazillian.
Sundays appointment: I arrived early and checked in. I’m 99.99% sure my appointment request was for Heidi. Another client comes in after Me and goes back with Heidi. Ok. Cool. A few minutes later a different estestician comes out and takes me back. Not who I requested but Whitney was great, quick, easy to talk to and my wax wss virtually pain free. I didn’t do the leg wax because my hair was too short. I left after paying and had every intention of coming back tonight for my FIRST ever brazilian.
I got a phone call Monday confirming my appointment. Ok cool. I’m starting to psych myself out and finally the time has arrived. I get there 15 minutes early only to be told, ohhh our manager was supposed to call and tell you Heidi left early today so you can see someone else or reschedule. I get it, stuff happens and i dont blame anyone for getting sick or whatever. No offense but I booked with a specific person and for the 2^nd time in a week, something happened. I give up. I needed this done by Saturday and I don’t forsee it working out. Good luck to you in your booking experiences here!

Great and convenient location. They can accommodate appointments pretty easily. But, I typically pre-​book every time I have an appointment. They have a good deal for students, and offer this deal every once in a while to new and regular customers. I’ve actually tried a few different waters here, Tiffany is super detailed and is sure to do a perfect job each time. Heidi is amazing also, gets every hair and has a great personality. They have rewards also, and the wax is great. It hasn’t ripped my skin or left my face really red for long periods.

I’ve been waxing since the 90s. I have thick, coarse, deep-​rooted hair, and having recently moved to TX I needed to find a local pro! I got the «free wax» (for some areas this is just a price cut so check the site first) with and had a bald bikini area in about 5 relatively painless minutes! I will definitely be returning!

I’ve been going to EWC for almost 2 years and this location for about 6 months. I’ve always had a great experience. Heidi is seriously the best! I almost don’t want to tell you because I want her to have open appointments for me :) But seriously, if you know the frustrations of getting home after spending money on an appointment and having to do clean up work yourself I can assure you I have never had to do this with Heidi. She is very thorough not to mention funny and will make you super comfortable.

I’ve always had great experiences here but today I had an appointment at 9am. I confirmed it by showing them the email with 9am as my appointment.
They said my appointment was at 915 instead and I waited a good 20 minutes before I was seen. When I walked to the back to use the restroom the wax technician was on her phone in an Emmy waxing room.
Apparently, my time was less important than whatever was on her phone.
I would prefer to use establishments that value my time and honor their confirmed scheduled time with me.

I visited this location twice.
The first time, I called ahead, scheduled my appointment and confirmed that since I was a first time visitor, it would be free. When I got there, the receptionist said that it would not be free since I didn’t have a Texas ID. When I inquired why I wasn’t informed of this requirement on the phone, she said it was an admin oversight. So I ended up not having my expectations met however, she called me later, after consulting her manager, to inform me that my next appointment would be free.
Again there was a call to confirm everything days before my second appointment and the lady I spoke with confirmed the free wax would be applied.
Fast forward to next appointment and they only gave me 50% off, which is not a ‘free’ treatment.
I say all this to say, that if you value honesty in your dealings with institutions, then you should approach this wax centre with caution. They seem to apply their publicly marketed promotions inconsistently or not at all.
The wax itself was decent but I’ve certainly had better.

I made a reservation, and they called to confirm it. I was so excited. I arrive and I show my driver license to verify address for free wax. Then they ask me if I am on any medication like Retin-​A. I state yes. I use it every other day.
They can’t do my eyebrow wax. Retin-​A causes lifting and irritation. They require you not to use it for 7 days before a wax and 7 days after the wax. Highly disappointed.
I wish that was disclosed when I booked or when they called. I won’t be back. I love my Retin-​A more than the idea of waxing. I like my Wrinkle free and smooth skin, and I like my eyebrows done every 10 days. Back to the threading place I go.

I found this place while searching for a waxing option convenient to North Austin, having grown tired of the drive over to Burnet Road for the Waxing Studio. With a great little location next to Jason’s Deli in Round Rock, the ability to book online, AND a free wax for first-​time customers, it seemed like a no-​brainer, so I booked an appointment asap.
I arrived on a busy Saturday and and, after about 15 minutes of watching other people get called in who’d arrived after me, Tiffany finally showed up and off we went.
The room was clean and clinical — not as pretty or spa-​like as the Waxing Studio, but still totally functional. I was there for both a brow wax and a Brazilian, and Tiffany opted to do the brows first, which would’ve been fine, except… I had no pants on. Tiffany had me drop trou the second we walked in the room, WHILE she stood there and watched. For a naturally modest person like myself, this was already beyond awkward. But then to jump up on the table and lie there naked from the waist down while she worked on my brows? Um, wow. No other waxer has EVER asked me to do this. I mean, I know she’s about to see the whole shebang anyway, but really? Not even a small towel to cover up the most private of my ladybits? A washcloth, even? I would’ve taken a washcloth. Hell, I would’ve taken a Kleenex!
Anyway. I gave myself the big «don’t be such a sissy, it’s just a vagina» speech and tried to ignore the fact that I was lying prone and naked while a young woman ripped hair from my face. Which, incidentally, got a whole lot easier to forget as soon as Tiffany started what was absolutely THE MOST PAINFUL brow wax I have ever had, in my life. Like, torture painful. Almost in tears, I gave myself another pep talk. «It’s been a while,» I thought. «Maybe my brow hair just got tougher, somehow, since the last wax. Suck it up, sissypants. Beauty is pain. Beauty is pain. Beauty is pain.»
Only later would I realize that I wasn’t just being a wuss — Tiffany was actually yanking away the top layers of skin on my upper eyelids with every painful strip. My eyelids hurt for days afterward, and I had fairly heavy scabbing for nearly a week (which, as it turns out, is really NOT my most attractive look).
Mercifully, the brow wax finally ended, only for the Brazilian to begin. I was (understandably) super apprehensive, but having already gone this far, I just took a deep breath and went with it. Thankfully, the Brazilian went a lot smoother than the brow wax — much faster than expected, and it was really no more painful than any other Brazilian I’ve had. In fact, the only real complaint I have about this part of the experience is the same complaint I have about every other part:
THE UPSELL.
At every phase of this visit I was asked to buy more, more, more — a serum to better prepare, another serum for aftercare, a lotion to treat razor burn, etc., etc., etc. There was NO point at which I was not asked to consider purchasing something in addition to… whatever was happening at the time. Even after I finally got my pants back on and walked out to pay, it felt like I might as well drop them again to receive the spanking this place seemed determined to give me. (It was a yearly package I was asked to consider at checkout — for only three easy installments of $ 199 each.) I could not get out of there fast enough.
Now, I completely understand that these ladies were just doing their jobs. The upsell nonsense comes from the higher ups, I know this — they have no choice. And it must be said that everyone I met there — even Tiffany, even while she ripped the skin from my eyelids — could not have been nicer. But I think we can chalk this visit up to a big, fat FAIL for me.
Suddenly, Burnet Road doesn’t seem so far away. I mean, really. That’s what cars are FOR, right?

Quick and easy for eyebrow and lip waxing. They do the best job compared to other places in the area. I see Krystal on a regular basis. Buying a package is the best value for payment. Let’s just say my brows have never looked better!
Update: while the techs here are great, the front desk has strict policies on timing of your arrival. I’ve had them call me if I was 4 minutes late walking in the door to ask if I am coming, and I’ve had them take the person after me. My fault for being tardy, but customer is always right, right?!