Benefit Brow Bar at Ulta

Bren did a fantastic job on my brow wax. She was great about explaining what she was doing, and super sweet and personable. I have never had such an enjoyable brow wax session.

Bad experience at the Ulta at La Frontera Village in Round Rock, TX.
A couple of weeks ago, I was in the Ulta store with my granddaughter and a salesperson approached me about a «free» makeup event on July 24^th. I signed up for 4pm appointments for me and for my granddaughter. I do realize that «free» means they put makeup on you then try to sell you something. No objection to that concept, and I had every intent to make a purchase.
At 4pm on July 24^th, my granddaughter and I went in for our appointments. There were a couple of other guests getting makeup applied. Two adult women and two girls ages 10 or younger. The one girl at the counter confirmed our 4pm appointments, and offered to start working with my 13-​year-​old granddaughter and while another person came over to work with me. 4:10pm came and went — no one came over, 4:20pm came and went — no one came over. No one even followed up with me to see if there was something I needed. I did have one associate say «excuse me» to me as I was standing in his way. As I stood there and watched 3 little girls and 2 adults receiving their «free» makeup applications, I wondered how much potential revenue these makeup artists/​salespeople would be making during their 4pm appointments. By 4:24pm, my granddaughter’s makeup session was over. Still no one even asked how they could help me. I just left… a very unsatisfied customer.
It wasn’t that I missed out on a free makeup session that upset me. It was the horrible customer service I received. As a salesperson myself, I was also very disappointed in the lack of professionalism from the makeup staff. They were doing a disservice to Ulta as well as to their customer. 10 – 13 year old girls do not make the type of purchases this «free» makeup event was targeted toward. Adults who come in for 4pm appointments do. And it is those same buying adults that after a bad experience at Ulta, go to Sephora in the future.

Sydney did an amazing job! I was looking for a last minute eyebrow wax for my crazy brows & Ulta was able to fit me in that same day & on a Sunday! They have a great brow waxing technique!

I have been going to Ki for over 4 months and before receiving her services I had NEVER had my brows professionally done! Ki has been amazing and delightful every time since day 1, and I have been super impressed by her astonishing work. I have never been big into paying someone to do my eyebrows, especially more than once, but I have been and continue to be so impressed with Ki and her creativity with my brows that I go back at least every 3 weeks!!! totally worth the time and money, not only do you look and feel like a million bucks, but you get to have a friendly conversation with a lovely lady who loves her job and is there to make her customers happy! HIGHLY RECOMMEND KI!

Bren was wonderful! She LISTENED to me about how I wanted my brows and although it was busy and her next client was hovering, she took her time and remained poised under the pressure. On top of that, she didn’t make me feel embarrassed that I hadn’t had my brows done in YEARS. So thankful to her! Can’t wait to go back.

I love getting my eyebrows waxed here. Ki always does an amazing job. She is very passionate about what she does and has an awesome personality. My eyebrows look perfect everytime I leave and the finishing touches she does makes me feel beautiful! I def. Recommend requesting her for anything.

I went in for «just a wax» and left with great skin care advice. Ki is awesome! She went above and beyond, very caring lady who you can tell loves her job and helping people! I highly recommend Ki for your waxing. ツ