DriveTime Used Cars

The first time I purchased a car from Drive Time it was a good experience and I got lucky with the car I purchased, other than the interest rate being totally WAY TOO HIGH. Drive Time offered me a deal at the end of the loan that I can trade in my current car and get a newer car with no money down. The warranty has changed and they no longer offer free oil changes like before. But I did it. Got a newer car, drove nice on test drive, looked brand new etc. About a week after I drove it off the lot, the engine light came on, and the car over heated several times. Took it to Austin Auto Specialist, Drive Time’s mechanic of choice. They test drove it and said it wasn’t over heating any more. They did recommend some service that was going to cost approximately $ 1000.00! What? I just bought this car! Drive Time’s warranty did not cover the expenses. I refused it at that time. Car over heated again, wouldn’t start at all and had it towed back to the same mechanic. This time he said it needed a new engine! Drive Time refused repairs because they said it was my fault for not getting the service done that was recommnded. If they would have fixed it in the first place it would have PROBABLY been fine. So guess what? I left the car there and never went back! Of course Drive Time eventually repoed it, but I didn’t care. So I went to R&D Motors, which was referred to me, and what a difference! I got a great car, lower interest rate and great customer service! If you don’t have great credit, go to R&D Motors! Do not ever ever get a car at Drive Time!

Awesome customer service. Charles was very helpful, explained everything so i could understand it. Whole process went very fast. Easy financing, low down, great warrenty. Nice cars. They have come along way compared to the Drive Time/​Ugly Ducking from years ago.

Yesterday was my second trip to the dealership, with the first trip March of last year. Whenever you speak with them on the phone asking about potential problems, they assure you they can work with you on it. After all, you’ve been approved for ever car on the lot! When you get there in person, it’s an entirely different story. It’s one obstacle after another until you realize it’s hopeless.
Something I find odd us that after I left yesterday, Drive Time has called me three times to come on in to the dealership where they can work out anything. Again, you’ve been approved for every car on the lot!
If you are in the market for a car, I would not start here. It will be easier and you’ll be happier somewhere else.

I haven’t purchased my car yet, but based on the TERRIBLE customer experience I’ve received, I am going to look elsewhere. VERY Unprofessional. Can anyone suggest another dealership in Austin area that works with poor credit? Unfortunately, if you do not have money in this world, places like Drivetime treat you like dirt. I have worked many days and hours narrowing down exactly what I need. I wasn’t given ANY suggestions. If you go here, expect to do all the work. When I expressed my frustration about no replies to my emails, there was no apology, They were irritated and told they are short staffed. I was told «Our customers that come in the door are our priority», even though they had PLENTY of time to respond to my email. When I kindly expressed my frustration on having to do all the work, I was told quote «Well you need to pick your vehicle, we are not going to pick a vehicle for you». I was floored by that response. They were also irritated with the idea of going to another Drivetime to pick up a vehicle. They will tell you they don’t have the staff and it will take some time. Each time I ask about a vehicle in another city, it’s conveniently sold. When I call, I have to repeat everything for each person and they don’t understand or care that is frustrating and time consuming. They don’t care to keep track of your information and emails you have sent. There isn’t one person assigned to help you, its a first come first serve basis. Each time I mention a car they push it down my throat and offer ZERO comparisons or useful input. They only care about selling quickly and not doing any work. Just because my credit is bad doesn’t mean I should be treated any less. This is still a Major purchase, which they should appreciate. I have now wasted a month with this company and nothing was accomplished.
Bottom-​line, this company does not care about treating you with respect because they believe they are a last resort therefore they don’t need to work, care, or treat you with respect or professionalism.

Worst experience ever ive bought a car from them recently had problems called up b there got transferred around 7 times then b when i finally got to who i needed to b speak to they didn’t b help me said had to pay out of pocket whats the point of a warrenty if u dont honer it do not buy your car here

DRIVE TIME IS THE WORST PLACE TO GET A CAR!!! I purchased my car and not even two weeks later my transmission censor went out and my car wouldn’t go in reverse or forward. After it went to 3 different shops and I went without a car for 2 weeks and they wouldn’t provide me with a rental I finally got my car back and then a week later my car wouldn’t even start. And when you try and call and talk to them to get help they transfer you over to customer service who doesn’t give two shits about you and your needs all they care about is making a sell absolute worst customer service ever!!! If I could take everything back and not have bought my car from drive time I would but now I’m stuck with the ass holes and stuck paying the car off till I’m 25 that’s 6 years and the interest rate is ridiculous. I will never buy another car from drive time or send any of my friends and family here to get a car because I don’t want them to get screwed over and get sold a lemon like I did and I can’t even trade my car in for something else. I’m stuck with a car that breaks down once a month. It’s getting old really fast.

NEVER USE DRIVETIME! We got what looked to be a nice car from them, and the week we drove it off the lot it started making noises, and the next week the check engine light came on. Since then we’ve been in and out of the repair shops. Additonally, when the weather started storming, we one the car and out had an overwhelming stench of mold. Apparently there’s been a leak in there for some time. When we call in to the dealership, we just get told «its not our department», we only «sell» the cars. When we call customer service, after waiting on hold forever, we get told there’s nothing we can do about it. You gotta take it in again! This is ridiculous, we have spent soooo many hours on the phone with customer service, auto repair shops, waiting in the auto repair shops, getting quotes and waiting for them to «fix» the car! This is RIDICULOUS! Not only have we wasted time, gas $, and a lot of energy, we already have to pay those #$*holes over $ 600 a damn month! For what?! A broken car???

On Nov 1 2014, my wife purchased a vehicle from Drive Time in Round Rock. After we purchased the vehicle, we immediately started hearing strange noises and had a check engine light. We were able to take the car to Austin Automotive who is Drive Time’s required mechanic for warranty work on November 4. The vehicle had a 30-​day warranty on all repairs. The mechanic identified the check engine light code and replaced the catalytic converter. The noise went unidentified, and they made a note of that in their computer system. Now, five months later, the problem became bad enough for the mechanic to determine it is the rack and pinion that needs to be replaced — over $ 500 in parts and repairs that Drive Time and their warranty program are refusing to pay.

Car still in shop, just the same olé blah, blah from Drive time and the warranty company. YOU WOULD BE A FOOL TO PURCHASE A PIECE OF SHIT CAR FROM THESE PEOPLE! No support what so ever after vehicle is bought, you’ve been warned. Worst experience of my life. Filed complaints with state, but only getting started.

I love their new commercial! The one where the van kidnaps the customer and runs off with her to their deal with a devil dealership. That represents exactly what this place does! Your soul gets kidnapped the moment you sign the deal with this devil. I want never so excited to get away from them, and into a way better vehicle, and at a way better price and rate. So here’s how it works. You run your credit with them, they tell you how much down you have to pay. Then they show you about three cars you can choose from. After pushing, I got into a car I wanted more. You drive it, you like it, you sign a 40+ page contract for it at around 25−29% interest rate. How can they charge so much? Easy! Out of state financing where it is legal! So you have your car, you make payments on it. Hard times hit, and you ask if you can skip one payment because of your positive payment history. Absolutely they say! You fill out the required paperwork and send it in 756 times. Still they claim they never received it, you’re now behind per their terms, and the 12+ times a day harassing phone calls begin. Months of harassment, and still making the other payments on time, you file a complaint with the Attorney Generals’s office, the BBB and the Federal Trade Commission. Now you’re getting somewhere and suddenly you get an apologetic phone call and full admittance that what they did was wrong. To late assholes. You’re now being investigated by the FTC for your illegal and harassing practices. What a blessing it was to get away from you, get a better car, and get a way better payment. Oh and dare I mention how a busted radiator, two busted ball joints, and many repairs later I find out that there was major recalls involving these parts on my car? Why wasn’t I notified? Oh… Because Drive Time openly failed to transfer any paperwork on that I purchased and now owned this car. Huge red flag to Damian Chrysler, and even huger red flag to the FTC. Stay far away from this place. Far far away.

AGAIN my car is in the shop for a repair that is now being said I HAVE TO PAY FOR! Ok, I purchased the car on ⁸⁄₂₇ and the car has been in the shop 5 times with 2 MAJOR repairs. When I call Drive Time I get the same response about «after it is driven off the lot there is nothing we can do». Excuse me… nothing you can do??? Trust me this fight is far from over! If I have to continue to post on here and every social network EVERYDAY, trust me I will!!!

THIS REVIEW IS LONG OVER DUE! I will never use drive time again. First of all its not your typical dealership at least at ford, Nissan and Toyota will pretend to like u and offer you a beverage lol… When I first came in I was like we need to go somewhere else but my fiancée thought we would get a good deal which we didnt but men don’t think things out carefully unfortunately. First of all when we came in no one seemed happy to be at work. The bathroom doesnt work and the bathroom they took me didnt have soap so needless to say I couldn’t use the bathroom then they offered me this OLD A*S POPCORN AND HAD A DUDE HANDLING IT WHO LOOKED LIKE HE HAS BEEN WORKING ON ENGINES ALL HIS LIFE…
The car selection sucks like crazy. My fiancée is a one and done kinda guy so unfortunately he signed his soul to the devil when he chose to have faith in this pathetic company and get a car. His car was delivered a week after they told us it would be there…(so rental money was used in the mean time). The car was UNWASHED of course. But he was happy because he really wanted a charger so I didn’t say anything… day 2 the headlights go out. I fussed he said its not a big deal and at his own expense repaired the headlights! I said lets take this piece of crap back… Day 5 the engine light comes on so we can’t take the car back because it will be a voluntary repossession. (HOW CONVENIENT) So we have to go thru DRIVE TIME’s warranty company who is also full of crap and get the car repaired thru the brake specialists they kept the car for 3days. Two days later the light is on again and he takes it back just to find out that his transmission needs to be replaced. So at this point im wondering does this company care about customer expectations, the demand for customer satisfaction and confidence that they wont purchase a piece of SH*T. To answer that no they dont care at all. Whenever u get it car from drive time there is nothing else they will do for you all the sales ppl care about is meeting their quota. So now his vehicle is being repaired and they are trying to get him to come out of pocket for rental. WOW… I have had cars before and I never had a situation where the company wasn’t seamless… This company will pass you on to Customer service or whoever they can to prevent them from doing any work. Our sales lady was KRISTEN &call she cared about was a sale… MY coworker and his wife were gonna get a car for their son but im glad I was able to share my experience before they got ripped off! BE CAREFUL… I will make sure I DONT REFER ANYONE HERE… DRIVE TIME AS A COMPANY GETS A THUMBS DOWN! I wish I I could give 0 starts! Did they make the process easy for us? HECK NO Are we confident that drive time is the go to for auto sales and inquiries? ABSOLUTELY NOT. AND DID THEY DO ANYTHING TO RESTORE OUR Trust? HELL NO… Huge regret!

Very solid experience, no pressure. A contributor was that we had already done our homework on budget, targeted vehicle type and asking for vehicle history. Kristin C. was very nice and supportive. She had been working with me for 6-​months before I even made it on the lot. Be sure you contact your insurance company BEFORE you intend to buy.
This specific lot had the best inventory or cars and they were more than willing to find and ship a vehicle from another lot.
Make your car buying experience by doing your part and they can do the rest. Nice staff and my compliments are not often as I expect quality service.

I went here not expecting to even be approved but left with the kind of car I was looking for in less than 2 hours. Sean was great and the GM was even greater. I’m happy that they accepted what I was willing to put down and kept my payment under my budget.

My experience at Drive Time in Round Rock, Texas was great! It was quick, easy, positive, fun, & I left with a great car. Darryl was AWESOME! If you are thinking of going to Drive Time, ask for him!
They give lots of extras to make sure you feel comfortable with your car & so you know they stand behind what they sell.
If you need a nice clean car, for a good price, with a down payment you feel comfortable giving, & want to have a no pressure experience… go to Drive Time Round Rock!!!