Mr. Clean Car Wash

They did a good job. My car sparkles especially inside. I would have liked a little more direction in where to go and such but that’s just me. I also would have liked some package deals. I might have done more had they offered them.

Just not that good. I usually go in for wash and vac. Each time I have to remind them to vac in between the sits. Always seems like they want to do the least amount of work for $ 16. Also once I did do an interior detail and wax and again just not good enough. A third time going there their car wash left swirl marks on my black car. I mentioned this to the manager and he tried to give me some BS explanation as to why his car wash dd not leave swirl marks. Bottom line, find your self another car wash. The receptionists are friendly and polite though, thats the only positive.

Just got the performance package on my car. They got it done super fast and everything looks great to me! The price was also super cheap compared to other places.

I am a regular now because I am extremely happy that the $ 6 wash works even when my truck is filthy unlike other automated car washes that sometimes require two passes.
If you treat it as a routine car wash, purchasing the cheaper options ($ 6 for exterior or $ 16 for interior+exterior) then you will be happy. If you purchase the more expensive services and/​or are expecting the emaculate results of a one or two hundred dollar detail service then you will probably be disappointed unless $ 30 is pocket change to you.

They do a good job at a fair price. If you aren’t happy with the interior, the guys are very Friendly about fixing it right away. They have a clean waiting area with a friendly staff. The kids have water canons to shoot at cars coming down the wash line so that’s fun. I’ve even taken part myself. They are really fast too. I appreciate that most of all!

After my last 2 experiences here, I just can’t give a 5-​star review. I now make sure to more carefully check the work before I drive off their lot. I have seats that fold down in the back of my vehicle, and I have to pay extra for that back seat. So, when I fold them down and see that they have not been cleaned, I’m not leaving until they are. One day earlier this year, I actually discovered this after leaving and drove back to have them fix it. I had to send it back twice and spent much longer waiting than I should have because the guy was not thorough nor really demonstrated that he knows or cares to do his job well. In a pinch, I like the convenience of bringing my car in here, but if I want an outstanding job done and to feel the love while driving away in a car that feels immaculate, I can go somewhere else and get that but it likely isn’t going to be here.

Horrible customer service! I was going to sign up for yearly but no way! Not enough staff people looking around clueless. No organization. Doesn’t surprise me you are already a 3 start company. That’s 3 star service at its best. No thanks

My mirror got broken off in the wash, I wasn’t too worried because they said they would fix it. The mechanic said he would call that day and didn’t. After waiting a few days I spoke to a supervisor who said my mirror was on back order (suuuuuure) I told him I would wait a few days. Still haven’t heard and my mirror is still broken.
UPDATE: thank goodness for Mike helping me out and getting it fixed if I had to rely on the management here I would probably still be waiting to get it fixed.

pricing has gone up significantly

I rarely pay for car washes, I would prefer to hand wash, but if I want a good car wash I come here. It’s not a bad deal for the price. Outside and inside cleaned for $ 22. They have seating inside with TV to watch, and snacks and drinks for sale. Great place!

The center console/​glove box (below the armrest) of our car was damaged — the lid was broken at one of the hinges — when my wife and I went to the Round Rock, TX location to get a wash and interior leather shampoo. We didnt realize that it was broken until a few days later.
When we did, I called the location and spoke with a Jim who identified himself as the owner of the location. He outrightly rejected — even the premise that such a damage was possible at the hands of the people working here. Moreover, since we were reporting it «so many days after the car had been at the wash» he implied that may be we damaged the car ourselves and were trying to pass it on to the car wash so we get it repaired for free. In a very condescending manner, Jim said everything but accuse me of trying to cheat the car wash!
All of this was over the phone — so a couple of days later — on a Sunday (May 03, 2015), I went to the location (with a couple of friends) to try and sort things out in person. Since Jim wasn’t there, I met with the manager who said it was «unlikely» that the damage would have been caused during the interior leather shampoo/​wash; but took a complaint/​claim.
After about 4weeks since I gave a written claim/​complaint to the location — since i had not heard back from anyone — the company, or the franchise location, i went back to check what was going on. This time I run into Jim (today — May 27^th). He came to car to check the damage and in «do whatever you want to, I dont give a damn» tone, what he said can be summarized as he was denying the claim — nothing about the company verifying into the incident, nothing about anything else at all. In his own words «We can keep going back and forth on this ‘you did this’… ‘you did this’ thing as long as you want to but finally, its your word against mine, and I think this (pointing to the car/​damage) didn’t happen here»
Oh, yeah — and in the same condescending tone he very ‘generously’ offered to «glue it back together» because «that’s ALL I could do», he said!
What bothers me is — such lack of respect for the customer to even hear them out, and a ‘go to hell’ tone/​attitude while talking to them.
Also — there may be a general lack of care at this location. At the same time as I went in on the 3^rd of May, my friends and I were witness to one of the employees at the location bang another customer’s vehicle into the curb and signboard on the curb causing fairly extensive damage to that vehicle! (I have a video showing the whole thing on my phone)
I am never going back to this location.
Good luck with your car!
Their work is clean and fairly OK — but MAKE SURE to check each and every inch of your car for damage.
PRICEY place to get a So-​so interior/​exterior wash done from people (employers ?) with MAJOR attitude and customer service issues.
The ONLY upside to this place may very well be that they can train other people about what NOT to do in a customer service work place!

I had good service here before, which I why I came.
However, I will NEVER come back.
I got there only 1 hour after they opened and waited 20min in line (which there is no way to get out of).
I was then told that I couldn’t get any detail service done at all because nobody showed up to work.
So I am sandwiched by cars and unable to get the service that I came for and still was forced to PAY for a car wash just to LEAVE!
The girl told me that I should have gotten there right when they opened. WTF? An hour is too late for them to operate a normal business? Completely unprofessional.

I registered to try out UBER so I needed to clean my ride first. I visited this car wash on ³⁄₁₅ and they were steady, not packed or overwhelmed. I purchased the $ 28.00 package because if you want results, you should be expected to pay the price, and when I was waived over to pick up my ride I knew right then and there it was a waste of money.
There was dirt on every panel, grime on the wheels, hair and crumbs and trash, including an entire granola bar wrapper on the carpet (hard to miss right?), and dirt and water on the glass. The center console was as dirty as when I brought it in.
I had to grab a towel and do the work myself for an additional 15 minutes just to get it close to passable.
I asked for a manager, and I finally got one, while the finisher guy leaned against my tail light and gave me the biggest FU eyes ever.
The manger said he would «remember me next time» if I came back, not sure what that implied…
In short, GO ELSEWHERE ! There are better options for getting your ride clean. Mr. Clean is Mr. Crap…

I’ve had great experiences in the past mostly good, but once in a while they procrastinate & take too long, but for the most part this is a good service.
Why doesn’t Mr. clean show prices of services online⁉It would expedite choosing services before getting in line.

I paid $ 28 for the best express detail package they offered. The techs lost my original claim ticket so I gave them my receipt to show which package I paid for. They spent 10 minutes at most on my car. The driver and passenger doors hadn’t been touched and still had very visible dirt on them. There was no air freshener (part of the package) and neither of the backseat mats were vacuumed. I got ripped off and will not be back.

After a couple weeks of rainy weather I decided to get the old work truck washed. They were so busy they were pulling vehicles in the bays to vacuum and dry them. These guys were still sharp at 4 in the afternoon. Truck looks great!

These guys are great. I came by to get car cleaned after making the mistake of parking under a tree and having a bunch of stuff stuck to the hood. The first wash didn’t clear any of it off and he took it through a second time. Not too much came off after the second wash either and they spent a good about of time taking all of it by hand. I wasn’t charged any extra and somehow the guy working on my car managed to return my keys with a smile on his face.

«Will you honor the carwash I paid for the last time I was in to get an oil change?» I asked the Mr. Clean Carwash Manager.

«Yes, but if I do, what will you do for me?» He answered with a question of his own.
Oh wow. This guy thinks I owe him something?
Ok… «You can either wash my car, or I’ll give you the most scathing review anyone has ever read on Unilocal.And you don’t want that. I come here all the time. I’m the FREAKING „ Unilocal DUKE“ of THIS PLACE!» I retorted.
I guess I need not tell you that he chose the latter…
Really by this point, only one thing mattered to me: Receiving the service I paid for previously just over three months ago. Just wash my car and I’ll go elsewhere for oil since you seem to be experience some ongoing shortage of the conventional type at this place. I was only asking what was already due to me — the car wash I paid for but didn’t receive the last time I came in for an oil change because it started to pour down rain while my Jeep was in the oil bay. The manager then told me that I could «come back ANYTIME» for the car wash and detailing I paid for before it started raining. I certainly shouldn’t be asked to do anything more to obtain the car wash I paid for other than «Can you put your car in neutral?» as I pull up.
However, things today all went downhill because after I made my duke-​of-​yelp proclamation, and the manager at Mr. Clean suddenly and without warning, turned into Mr. Nasty!
«Oh, now I’m not going to do nothin’ for ya except throw you out! You’re not getting’ your car washed cause you’re leavin’!» He shot back angrily.
I couldn’t believe it. I’ll admit I was a little animated with the whole duke thing, but I did nothing to deserve to be thrown out like a homeless drunk or something. Who was this guy? «Are you kidding? I’ve been a customer here for years. You really want to throw me out like this?»
«Yeah, and I should call the police.» He answered.
«Call the police? What on Earth for?» As I sit here writing this, I’m still bewildered. I was only there to receive the service I had previously paid for in full the last time I was in, and when I ask for it, I’m only going to get it if I do a favor for this weasel?
As this started to sink in, I figured it would be a great time to pull my phone out and take his picture. So that’s what I did. And let me tell you something. This guy isn’t photogenic AT ALL! In fact, having his picture taken really incurred his wrath, causing him to really pop OFF!
«Oh, you’ve done it now! That’s the biggest mistake you’ve ever made, taking my picture! I’m gonna…» He trailed off, as he began to pace back and forth like a mad man.

This is a guy in some very serious need of some anger management because based on his non-​verbal body language I just observed, I could tell he was about to blow. I could see it in his eyes. The need to smash something. Maybe this was a respect thing, and I had «dissed» him. I turned around and left the building.
I parked across the parking lot, on the other side of the vacuum bays from the lobby. Even though I never said or done anything that should have pissed many people off in the slightest, I’ve been ejected from a place I’ve given more business to than I can count. I sat there in my Jeep for a moment, pondering what had just happened, and when I look up I notice Mr. Nasty in front of my Jeep, writing down my license plate.
«It’s MNIGHT. Look it up and you’ll find out how often I’ve been here.»
«That is the biggest mistake of your life. Now I’m gonna find you and fuck you up, you try taking my picture again!» Was his answer.
Holy shit! Was my life just threatened by a car wash manager?! Why yes, it was.
My answer? I picked up my phone… «Well, then…» I held the phone up. «How about a video for YouTube?»
With that, Mr. Nasty turned tail and ran off. I’m guessing he’s not a fan of video, either. I drove away seconds after he disappeared from my sight.
I’m posting this here and now, directly after it happened. The man threatened my life and took down my license plate number. If I end up dead, you’ll know who to look for. The Mr. Clean Car Wash manager working at the Round Rock location about an hour ago. He’s the one who probably murdered me because I disrespected him with my witty retort.
I’ll not be back in until that fucker of a manager has been preferably relocated to prison where he belongs (or at least until someone fires his ass for his threats and behavior). After that has happened, I aim to come back in and get my car wash and detailed BECAUSE I ALREADY PAID FOR IT! Once that’s done, Mr. Clean Car Wash will never see me or my vehicles ever again.
Also, this review had a lot more detail, but Unilocal only allows 5001 characters. You’d think with me being the Unilocal Duke of Mr. Clean Car Wash and all I could increase that limit, but it turns out that it’s a worthless title welding only the power to incense a car wash manager’s rage.

Horrible flow control. Was stuck behind cars waiting to get a vacuum so we couldn’t get out if the freaking parking lot. All the employees just stand there dumbfounded! Wow you do this everyday all day, it is all you do get someone to oversee this.

Always friendly and willing to explain the sometimes cryptic wash menu. If you come around lunch time then you should be able to get in and get out very quickly. They offer some great detail services here with a really put in the time to make it look great. This is the only car wash in town where the people act professionally and the prices are adjusted accordingly.