Suncadia

Summary: Our 1 night stay in the gorgeous resort (purchased on Amazonlocal) was tarnished by lack of sleep due to music from parties in the conference rooms, the choking smell of curry in one room (which never dissipated), and hidden fees on top of what we paid for the room. The staff seemed indifferent to these grievances.
More details: Our entire family of 20 went to Suncadia for a holiday getaway. We purchased the amazonlocal deal, as did everyone else in our group. We had 7 rooms between us and all received a free appetizer and 2x drinks for each room booked.
All activities and dining are expensive, which is to be expected (they have you a bit held hostage). The cost of food is mitigated a bit by the fact that they have full kitchens which allows for meals to be cooked in-​room.
I believe each room has a kitchen because you are actually staying in a condo owned by someone else, rather than a hotel. This led to a big problem… The owners of one of the rooms must cook curry daily, as the pungent stench was so strong that it remained for 48 hours and leaked out into the hallway. Unfortunately my uncle and his family had this room, and they are not the kind to speak up about something like this. The hallways had a noticeable amount of staining as did some of the rooms.
Some of the others in our family had problems with the staff being rude (i guess the wait staff didn’t appreciate the large group we were in), and when I complained about the loud music which kept us up at night, I was given an apology without any remediation or resolution.
After inner-​tube sledding, the price of the hotel, surprising hidden fees that are tacked on the bill, a picture with Santa, 2 meals and drinks, and tips to the staff, we ended up spending over a grand for a single night. Had the experience been better, it would have been worth it. I doubt we’ll be back.

We stayed two nights at the resort in the Trailhead Condo’s. We were exploring the area and on a whim decided to stay two nights. It would have been helpful for the Front Desk to inform us that the Trailhead condo’s do not offer room service or housekeeping. And there were several maintenance issues… the two that the resort should have known about is one of the bedroom sliding doors did not lock and the hair dryers provided were wall mount but not installed so awkward to use. And the first day a towel bar broke because it wasn’t secured properly. The wifi was not a secured network and when I called the front desk for assistance it was obvious the clerk was clueless. She offered to send Engineering and I explained they didn’t need to come but I would welcome speaking with someone… no call. Other than the above the condo was nicely furnished and clean. I didn’t really mind taking the coffee maker and cups out of the dishwasher. We had lunch and dinner in the lodge dining room. Both times service was friendly and the food was very good. Either the bartender or waitress didn’t tell the bartender that I requested my second Cosmo martini to have less Cointreau… didn’t happen.
The Concierge from Australia offered us great winery suggestions and was very knowledgeable.
The valets were always friendly and opened doors for us each and every time.
The Swiftwater Cellar under different ownership is a great addition to the property. Excellent ambiance and another nice choice for dining.
I love the concept but the resort needs more amenities. The small coffee café which also functions as the gift shop has minimal items besides coffee and casual food items. Not even a few books or magazines available. And its a drive to a market or drug store.
Having said the above; we are looking forward to another stay! Beautiful grounds and trails. And the views from the lodge and dining room are stunning.

Review is based on a quick visit during the day — not an actual overnight. Hoping I can update after a romantic getaway some day soon!
We drove up to the «greeters cottage» with a dog in the back and a car full of snowshoers and gear, hoping to explore! The greeter was very friendly, encouraged us to drive carefully and keep the dog on a leash — but otherwise welcomed us to come and explore the property! I wasn’t sure if we would be allowed just for day use without being guests of the resort. Gorgeous trails, loads of open space for snowshoeing and a dog park near the entrance. The lodge is beautiful!

Suncadia is a beautiful resort with fun activities. I’ve stayed twice, each time with kids for a weekend, and have had fun. We bring our bikes. The bike trails are paved, very easy and family friendly, with parks as destinations to spur on the kids. The paths could be better marked; even with a map from the front desk we got turned around as the bike paths and golf cart roads intersect, look similar, and often aren’t signed.
Swimming at the rec center is great. There are 2 indoor water slides. An indoor pool with one lane set aside for lap swimmers, an outdoor pool (unheated), and 2 hot tubs, one inside and one out. Goggles and foam tubes for kids are available. The first time we came in the summer, there was food available for purchase, but not the second time (in May). We thought there would be given the description in the room binder, but ended up having to eat at Portals, the restaurant in the Lodge.
We stayed in a 1bdr, which was spacious and beautiful and had a wonderful view overlooking the river. It had a nice sized kitchen. Strangely, the beautiful salt and pepper shakers were empty, so while they seem to have most appliances, you’d need to provide some very basic seasonings.
The Lodge also has a hot tub and an outdoor swimming pool, which is heated and somewhat sheltered from the wind by a glass fence.
The food options are extremely limited, overpriced, and too slow, especially for small children. I recommend bringing food (there isn’t any place to purchase groceries within the resort). We saw a delivery guy bringing in a pizza so I want to try that next time.
This is a fun place to head for a quick trip from Seattle and we will most likely return, but keep in mind the food limitations.

Super Serene — Nice — Tranquil — Peaceful getaway from all the hustle and bustle of the city. Mountains, Lakes, fresh air, spa, pool, golf course… what more can you ask for?

We’ve stayed at Suncadia in the summertime and in the winter, and have had a blast every time! Winter months offer sledding for the kids and hanging out at the great restaurant. The summer months offer a huge swimming pool with water slides and plenty of chairs for lounging. Roslyn is a quaint town with a few good dining options (Village Pizza, and The Roslyn Café). The show ‘Northern Exposure’ was filmed here in the 90’s, which is kinda fun too.

While this resort has potential, it just isn’t there. The astronomical prices don’t match with the overall cleanliness, food, service and accomodations. We arrived to our room at the lodge at Suncadia to a dirty duvet cover and chocolate fingerprints all over the light switches. When we went to bed, we realized the bed was broken. Yes, broken. It felt as if we were sleeping in a hammock. When I called to make the front desk aware of the broken bed, at 10:00 PM mind you, they offered to send maintenance up to fix it, but didn’t offer up a new room. I told them that we were tired and because it was 10:00PM I honestly didn’t feel like standing around and waiting for them to fix the broken bed. They did fix it the next day, but only after I reminded them to, a second time.
We had dinner at their bar and they were short staffed and didn’t have a good system down. It was Labor Day weekend and the Dave Matthews Caravan at the Gorge, so they should have been more prepared. I ordered a wedge salad which was a quarter of a wedge and the flatbread. Together, those two items were $ 25. My husband had the Ahi Tuna Tower which was the size of a fist and cost over $ 20. We both left starving and were unimpressed that our bill was $ 75. We ended up ordering room service later, two pasta dishes at $ 20 each, which was more filling, but again, cost nearly $ 80. Ridiculous for what was provided.
The cell service is terrible, not to mention the Internet connection and speed. It’s hit or miss whether there is cell service at all and the Internet connection is very slow to say the least. For a hotel that prides itself on corporate events, I’m not sure how they do it.
The staff is all very nice and mean well, but they are all very young and just aren’t at that «high» level of service just yet. When I ordered a white wine spritzer, the waitress didn’t know what that was and looked at me as if I was crazy.
Overall, this is a beautiful location, but the overpriced accommodations and food, just aren’t worth it. Good thing our trip there was a gift, otherwise, we would have cried all the way home due to the money wasted.

I’ve been here twice for work conferences only. The staff is young, as they state, but all were courteous and helpful. I did hear many conversations though about rooms not being ready on time, not sure why that is still a problem.
Unless you are into golf, I am not sure this resort would be worth the price. Overall it was a fine experience, but not anything overly amazing.

Stayed at Suncadia for a business conference…
The place is spectacular!!! Love the lodge/​rooms and the view is killer!!!
Staff was excellent!!! Food was amazing!!!

Don’t bother with this over priced and underwhelming place. I thought my family would have a fun and relaxing getaway weekend. What we actually got was an excruciatingly long wait time to check in, an indifferent staff, and a cheapskate resort. I was told to come early as many people do, however when we tried to check in at 1:30 our room wasn’t ready. Then I was told that it would only be an hour. Fine– but after several hours and still no call for room, we finally just went and sat in the lobby with our 3 kids. At that point, I just wanted in the room to get changed to go swimming. The staff seemed completely indifferent to our requests to get any room, saying ours had special requests due to our Groupon. Finally at 3:45pm we were told that our «special» room was ready– which was in effect a room exactly like every other. Our «special» accommodations which were to include a bottle of nice wine and chocolate strawberries didn’t appear. The room itself was nothing to write home about, smaller than I expected, and the balcony had 6foot walls which made you feel as though you were in prison. Not the view I had imagined. We tried to eat at the casual resort restaurant, but even that was closed even though it said in the resort information that it was open. So, at that point we ended up driving all the way back to Cle Elem to eat. I should have just booked a hotel there. Overall, this resort just plain sucked. I wouldn’t waste my time here, and definitely not my money ever again. The staff didn’t seem to want to make our stay enjoyable, the room was not as expected and their check in and check out policies were rigid. Check out was 11am — so how they managed to drag out a 5 hour room cleaning for our room is beyond me. If you want a really fun getaway, take your family to Sun River in Oregon. Don’t waste your time or money on this lame «resort».

This review is only based on trying to get a room booked. After buying the Living Social offer months ago I tried many times to redeem it. Each time they stated the room category was not available but I could PAY for an upgraded room. This is after months of trying to use it on random days. Thankfully Living Social refunded my money but sure was a waste to Suncadia– we would have had dinner and spent money in the spa there if they would have just provided us a room.

Incredibly beautiful, and fortunately, we were able to stay in room owned by a family member of a friend– lucky us not having to pay what it would normally cost– we looked after staying out of curiosity due to the luxury style room we were in, and couldn’t imagine paying that much unless we were really into golfing or exploring the outdoors.
The pool was fun, they had drinks & food available– which, were costly, but everything at every resort you EVER go to will be. it’s pretty to be expected, so we weren’t complaining!
Dinner at the restaurant was EXTRAORDINARY. The staff was wonderful & helpful. My husband enjoyed drinks at the wine bar, which he also thought were amazing. My favorite part was just waking up to the beautiful views, clean crisp smelling air. then walking down to get us espresso & chai in the morning from the espresso bar [which, had the most sociable, and sweet barista’s]
I can’t complain. we stayed here for a really nominal amount of money– The service rocked, the food was good. and you can’t beat the views. We’d stay here again in a heartbeat! Just be ready to throw down some definite money if you’re eating every meal there & having drinks.

A gorgoeus place (reminds me of Sunriver, OR) that makes for a nice getaway, but not too far from Seattle. The Lodge is beautiful and there are lots of outdoor activities. I give it 4 stars because the food is quite expensive but it has been pretty hit or miss the multiple times I’ve visited. The kitchens and fireplaces in the lodge units are a nice touch. The staff is young and relatively inexperienced, but they have all been warm and friendly. A great place for families or a romantic weekend. I usually stay in the Lodge (studio) and it is always a wonderful escape.

I give this resort 2 stars for beauty and potential.

At Suncadia for a conference and enjoying a nice trip with the family. Glad not to be paying rack rate for this experience though.
There is not doubt at all that the facility and the locale are exquisite. The mountain views and pine-​covered hills are a relaxing and inspiring sight. There are many walking and biking trails so be sure to bring your bike along.
I don’t golf but have heard nothing but good things from the golfers we’ve met. One windy day made golfing very difficult but otherwise there were lots of smiles. This is a golf centric resort for sure!
Lots for kids to do from water slides and fun pools to CampCadia for recreation, parent free. We’re going horseback riding off site this afternoon and hoping for a pleasant experience.
The staff is very young and many are inexperienced. All are pleasant and courteous and seem to enjoy their work. The sommeliere is only 24, and seems intelligent about his wines. Youth and inexperience don’t have to go hand in hand I suppose.
Restaurant service is slow. They seem understaffed, especially for a weekend where the place is booked solid. Food is fairly good but not fabulous. All the food is expensive, as one might expect at a posh resort. dining options are fairly limited. the saving grace is that rooms have very nice kitchenettes. Bring lunch and breakfast foods to make the overall pricey food experience more tolerable.
I would love to see the resort institute recycling in rooms and in public spaces. Feels very wrong to be throwing out newspapers and plastic bottles when we know they could be recycled. The weird thing is that, despire this apparent lack of green awareness, the food venues use compostable carry out containers. That’s cool, now take it a step further.

Suncadia deserves 5 stars for potential but lower than 1 star for execution. The ownership put a resort management company in charge of the resort AND the real estate, creating a horrendous conflict of interest. Members, who pay substantial fees to access the golf course (should be two but they have still not opened the Rope Rider course after years of delays), pool and spa facilities, are treated like second class citizens at a resort where they own real estate and/​or a home! A person can reserve a room at The Lodge for as little as $ 79 a night and make a tee time 1 year in advance. A home owner and member of the golf club, who pays a 5-​figure fee to join and monthly dues, is allowed to book just 16 days in advance.
Members are also charged $ 10 per guest who want to accompany them to the pool and fitness center with a max of six guests per member. They are also not allowed to bring in a cooler of beverages (alcohol or otherwise) despite the grill and concession stand being closed every day the week we were there. Of course they’re quick to say you’re welcome to walk 100 yards to the Lodge to pay $ 10 a drink and bring them back. Oh really? Can I walk over there to buy your overpriced drinks and food or can you maybe BRING IT TO ME? Complete crap.
The development has several gorgeous parks with kids play areas, big meadows, tennis courts, basketball courts and more but rather than a nice restroom facility there are a couple porta-​johns in the parking lot and zero drinking fountains. It’s 80 degrees today and we just played tennis and enjoyed the park. Do we really want to bake in a stinky porta john? How about some cold water? Another fail.
Some close friends of ours contacted banquet services at the Suncadia Lodge to inquire about their upcoming wedding. They were treated poorly, given the run-​around and eventually were so discouraged and unimpressed they gave up entirely on the idea. Suncadia is desperate for revenue yet they’re so broken they turn away a wedding with 400 guests on the invite list. Anyone see a problem here?
Suncadia has not fulfilled promises to home owners resulting in massive reductions in home and land values, treats them like they’re a nuisance, and has set themselves up for a massive class action lawsuit. It’s too bad a place with so much potential has been reduced to a sad, half-​assed failure. Hopefully Jeld-​Wen will soon see the error in their ways and replace the management company with a group that realizes the importance of the people who make the development a success. Unfortunately, it’s already taken this long and there doesn’t seem to be any signs of changing. What a shame.

Suncadia:
Played Golf here last week on the Prospector course, designed by the Arnold Palmer design company. It is a very nice place which made me think over and over that I was in Bend Oregon…(it is very similar to SunRiver… same company, owned by Jeld-​Wen) The construction going on out here in the woods is un-​frigging-​believable! They are about to have a second course open (by next year I think), and they will eventually have 3 courses (one will be private).