Verizon Wireless

Best service with a cell service carrier I have ever received. My Fiancé and I came in because we were in desperate need of new phones; his wasn’t keeping a charge longer than 10 minutes and I hadn’t had a new phone in about 5 years. We were also moving my service over from AT&T after 17 years. Jess was a great Associate to work with. She listened to our needs, clearly gave us our options and didn’t push any sales gimmicks. We had our 3 month old son with us and even with him fussing and a stop to change a diaper, we were completely setup with new phones and service in less than an hour! To follow up, the store GM text us today thanking us and asked if there was anything he could do for us to contact him directly!

Chris was the guy today. Got my iPad added to account which I took off 6 months ago. Of course pretty easy for him. Also account changes beneficial which he showed to save quite a bit. Thanks for help with. Also had some sound issues on iPhone. Not sure what issue but seems ok now.

LESS THAN 1 STAR
I just found out that I’ve been walking around with a $ 1,000 dollar phone in my pocket — working construction, roughing it up and clueless that the fucking dumbass clerks at the store let me walk out with no insurance on my new phone! God I hate to say but they’re a bunch of dumbasses! I should’ve checked, I guess, but I had insurance on my last phone and have been a Verizon customer for over 20 years. No shit. Socializing for minutes at a time, laughing it up in code in front of customers waiting to be helped… Never go back here. I can do everything they do for you at the store online. Ever notice how they have a tablet they pull up your account on? Well, you can do the same thing on your tablet or computer, maybe with a little guidance from 611 that they do at the store. They just pull up your account online and hit options. Trained monkeys (no pun intended).
DR
* UPDATE*
Ho-​hum…
The splendid associates at this Rockwall location strike again. My wife went in today to get my son a new Note 5, on sale through today. The associate called Jess advised my wife they were out of stock but could get one at the store by tomorrow. When she got home she thought about it and called to check if she was still going to get the sale price of $ 100.00 less than normal price. Jess confidently said, «Oh no. The sale ends today». WHAT THE EFF!!! Could she not have mentioned that at the store!!! So my wife did what I do and called 611. Adrian was more than happy to help. He not only took care of the transaction for the new phone, he somehow us $ 200.00 on the phone!!! Unbelievable ineptitude and idiocy on behalf of Jess (and every other associate at this location. I’ll never go there again, waste of time… AND MONEY!

I had such an amazing experience at the Rockwall Verzion store! Sales associate, Gabriel Garcia, sold me my iPhone 6 and cancelled my old contract with AT&T. There was no wait-​time and everything took 20 minutes or less to set up! He was so helpful and gave me an unbeatable deal. I would highly recommend this location.

Like to sell but No Service, once in a while there will be someone that believes in customer service, but most of the time when I come in with a problem, they are ready to send you back out the door quickly.

Worst Verizon store we’ve ever dealt with. Manager is a huge jerk. Absolutely will never return.